Skullcandy (UK) Anmeldelser 

Ordered a pair of Crusher Evo during the Black Friday sales and although I’ve received a confirmation email I have received no further correspondence. The order still hasn’t been shipped and I’ve been unable to contact anyone to get an update or speed along the shipping (that I paid a ridiculously high £6.99 for I would add!). I’ve tried to Live Chat 4 times and have been unable to reach anyone and as yet, haven’t even received confirmation of an email request I’ve sent. Can’t review the products as I haven’t received them but their customer service and delivery is very poor, especially considering the price you pay for delivery

Well what can I say, Skullcandy have read this review and have suggested some things to try to fix the issue but it did not work so they have sent me another pair of earbuds free of charge!
Thank you Skullcandy for sorting the issue when you could have just ignored the problem.

These earbuds are now totally useless, they constantly connect while even in the charge dock so when I go to use them they are always out of charge.
I have deleted the app and reinstalled, I have removed from my phone and paired again but they still constantly connect.
I will be switching brand and these will be in the bin.

If I didn't use them so much when I was younger I'd be calling this company a scam, nearly 100 on headphones that have only worked for a month or two, tried emailing about warranty, two weeks have gone by and no response, tried the AI live chat that leads you round in circles saying to contact customer service, you click to contact them and it says they shut the email service down in August that leads you back to live chat that keeps you in a loop, don't make the mistake I made the headphones don't last, you won't get your money back or a replacement because there's no way to actually get a response

Gods forbid you'll make a mistake in your delivery address. You'll never see your earphones or money back. Customer support couldn't do anything, even though only 10 minutes have passed since ordering.
Update: well, skullcandy told me that I need to reach out to delivery company, on this case DPD, to change address, DPD says to reach out to skullcandy to change the delivery address. Figure this out, because I can't.
And as far as refund goes, "If no one picks it up, it will be sent back and then we will refund/resell". Yeah, this is real world, that's not happening.

I have been waiting for an update on my order that I placed on 16th November. All I get from Customer Services is that they are waiting for the Courier to collect it but couldn't tell me who the courier was!

Dire. I have to assume it's a scam. Don't touch them with a bargepole. They've taken my money and they say I cancelled the order. Scam scam scam.

I ordered some headphones as a Christmas present over 2 weeks ago and so far, no idea if or when they might be shipped.

No telephone number
A NOREPLY email adress
A BOT on their webpage

I can't even cancel the order as there is no way of doing it that I can find.

Awful customer service

Honestly considering ive brought from them before you’d think delivery would be quicker and there is no customer support trying to contact them and no one has contacted me back nd it’s been 2 weeks.

Latest update: Still no refund. My order was cancelled on 13.11.25. Live chat in my account has stopped working. I can’t contact them like before. Emails get no reply-complete ignore. I’ve opened a case with Klarna to get my refund. This company is completely terrible.
Think twice before ordering from the Skullcandy UK website. Better to buy from Argos or Amazon. The product is brilliant, but the customer support is ridiculous.

I had a broken product the produce was nought as a gift and so had no proof of purchase they assured me this was a one off but that they would help me submit a warranty claim without it. They also submitted it manually due yo a fault on my end was having a very bad day I couldn't have been happier with the service I received.

Hovedtelefoner er gået i stykker indenfor garantien. Har oprettet en reklamation hos SkulleCandy, men har aldrig fået en kvittering for oprettelsen og det er umuligt at komme i kontakt med kundeservice. Eller rettere sagt - der er ikke nogen kundeservice, man kan henvende sig selv.

Today I received an email from Skullcandy:

**“This is Rhyan from Skullcandy.
I’ve confirmed that your order was cancelled due to a shipping delay. We’re truly sorry for the inconvenience this has caused and greatly appreciate your continued support of our brand. We completely understand your concern regarding the refund.
I can see that your refund request has already been submitted. Since the purchase was made through KLARNA, our internal team is currently addressing some issues that have been affecting the processing of refunds for this payment method. Although we don’t have an exact timeframe yet, we’ve been assured that this matter is being prioritised and will be resolved as quickly as possible. Thank you so much for your patience and understanding.”**

-It’s ridiculous that they don’t have any timeframe for the refund. So it could be a year :)))) And they still have issues with Klarna—already for a week. What kind of “issues” take more than a week to resolve? It looks like nobody cares about processing the refund. It seems I’ll need to contact Klarna about this company and ask them to take the money back due to what feels like a scam.
I highly do not recommend anyone to order anything from Skullcandy UK to avoid issues like this.

Diem g was fantastic could not ask for a better I hope everyone had deal with this person

I purchased Skullcandy Rail ANC earbuds from Brand Eyes. On opening the box, the charging cable and one ear muff were missing. Despite sharing the unboxing video and order ID, Brand Eyes denied responsibility, calling the video not genuine. Ms. Harjeet from customer service was completely unprofessional and rude, showing no concern or accountability toward resolving the issue.

Tried to order a pair of earbuds and the promo code did work but it wouldn't let me order before you know it, the code has expired but today RAFFY one of the customer service agents helped me right out gave me £30 discount code with also free shipping on top. Can't explain how much he helped top bloke. 🙌🏽

If there was a button less than one. Poor poor terrible customer service and communication. Zero accessibility and zero communication and zero service. Bad business people to say the least. Terrible people and too prideful for such wimpy weak products. I’m filled with regrets guys. Avoid skullcandy at all costs

I Wish I Had Read The Reviews...
I ordered a pair of headphones but for some reasons the CANDY40 code didn't work, even though it has taken it off in the basket. As soon as I clicked through with ShopPay it put £25 back onto the order. I contacted Skullcandy immediately to cancel the order and I'll try the code again (ticket number available for evidence).
No response. Waited and tried again and tried to speak to someone. Only got an AI bot telling me to try again another time. Never heard back and got no response. Eventually got a hold of someone at 9pm 3 days later as they work on USA time (Eastern time?) who said I shouldn't have been able to put in two voucher codes, hence why that code didn't work. But the basket said I could but removed them after I paid?
I'm sure the products are good, but I'm returning it due to the very poor customer service and the order glitch. They won't listen to this feedback I'm sure and state it is policy to only use one code etc etc. I see I'm not the first who has had an issue with ordering and contacting them. Please read the other reviews, avoid this company.

Absolute scam! I ordered the anchor 360 evo earbuds and the left one broke completely within 3 days and both won’t connect. Upon submitting a claim to attempt to get a refund, the website and customer service pages both broke making it impossible to contact any customer service or receive refund emails. POOR QUALITY, TERRIBLE CUSTOMER SERVICE, DO NOT BUY!!

Avoid this company, forever cancelling orders, no reason given, customer service is friendly but never leads anywhere.

Top products, top customer service. Top double daddy head wobbling bass. Fully punished. Been to quieter raves. Going out to the head crusher crew. X