Skullcandy (UK) Anmeldelser 

TWICE! I ordered the same speaker twice and both times, the order was cancelled. After the first cancellation they gave me a 40% off voucher. I'd rather have the speaker I tried ordering rather than give them more money. Tried ordering it again and the same thing happened. Waited 2 weeks for nothing to be sent and the order to be cancelled only this time, I've heard nothing about it. Absolutely amateur handling on their part. How do you run a store if you don't even sell your product? It's appalling and embarrassing for a large company to not even be able to handle small orders

AI customer service extremely direct takes getting used to the platform chat.

Works well had to get a refund due to royal mail returning to sender.

I ordered 3 items last week Monday, and I haven't seen ANY update on my products, I've emailed to which I've been told it's waiting in a warehouse. If your looking to buy anything from skullcandy I would buy it from a different retailer.

Had placed an order for the barrel speaker which was showing as being in stock. After constant messages to them asking where my order was, they stated it was in the system and was processing for shipping. When I last spoke to them a couple of days ago, I was told the order was in the stages of getting ready for shipping and was assured the order had gone through with no issues. I contacted them today 7/8, only to be told the speaker had gone out of stock and I would no longer receive it. Not happy at all as was led to believe I was going to receive this. Raffy was extremely helpful and just wish the other agents had told me this a week ago. Sorry to say I will no longer order from this company, as very unreliable and very poor customer service, apart from Raffy.

My daughter’s crusher Evo stopped working, sent them back yesterday and a new set already on the way. Great customer service Thankyou

Awful - badly made . Headphones snapped whilst on. Cannot call or email Skull Candy and only way is to rerun them . But as it took over a month for them to arrive I know it’s pointless .. do not buy save yourself money and buy alternative brand

Great customer support.

Don't waste your time. I bought a pair of headphones, after 10 months they stopped pairing, so I filled in a laborious warranty claim and paid to send them back and got another pair the same - but same problem. I think Skullcandy must know full well the headphones are not compatible with Android devices. I contacted them through Live Chat (the only way to contact them) and they insisted all I could do was file another warranty claim (paying again for postage) and they would send me another pair... which of course would have the same problem.

Update: Following my original review, a member of the customer service team, Raffy, took ownership of my case and I would like to thank him. He was professional, understanding and genuinely tried to resolve the issues I had experienced. He is a credit to Skullcandy.
Unfortunately, my overall experience with Skullcandy has remained extremely disappointing.
I received two pairs of Method 360 ANC earbuds, both of which arrived with the same fault. They would randomly switch off, disconnect, reconnect, pause and restart music, and repeatedly enter pairing mode, making them unusable. As an experienced IT professional, I carried out extensive troubleshooting across multiple devices and environments before concluding the issue was with the product itself. Also there are many hundreds of reviews on different sites describing the same fault, even the advert for them on their facebook page. Having since purchased Bose QuietComfort Earbuds, which have worked flawlessly from the outset, I am even more confident the fault lay with the Method 360 ANC.
The biggest frustration has been the customer support process. The AI chatbot repeatedly directed me to a returns page that did not work, could not escalate my issue to a human adviser, and there was no facility to report the website fault. Even now, selecting "Speak with human agent" causes the website to crash, leaving no reliable way to contact support.
I was also disappointed to be told initially that I would have to pay £10.95 to return headphones that had arrived faulty. Under UK consumer law, customers should not normally be left out of pocket for the reasonable cost of returning faulty goods. Although reimbursement was later agreed, I am still trying to clarify whether this has actually been paid separately, as my PayPal account appears to show it has simply been deducted from the purchase refund rather than reimbursed in addition. With no way to contact the company, I am left without my promised full return of the purchase price plus the postage of the first pair of headphone. I have emailled Brian Garofalow
Chief Executive Officer (CEO), Andrew Carter - Senior Vice President, Operations Tim Vidmar -Senior Director, Business Operations, they have failed to reply.
As someone with a physical disability, spending many hours troubleshooting faulty products, navigating broken support systems and repeatedly chasing a resolution has had a significant impact on me and unnecessarily exacerbated my symptoms.

Ive just had a stressfull couple of weeks due to Evri losing my warranty return. I contacted customer service to cancel my return as it wouldnt be coming and Hanna was quick to respond. She was sympathetic and asked for all the tracking info I had to check on the parcel. They honored my warranty even with the item being lost.

I have now reordered a new product and am very happy with the service I have been provided

Got a set of Evo buds around a year ago and have not had any issues with them.
Best value for money on my list.

Bought a set of 360 anc about 6 months ago, needed to claim on warranty as the bud had started to come apart exposing the inside. I reached out to warranty who told me to send them back to skullcandy with the email printed in the package. A few days later an email through with a code to use on the website to the going value of the product to purchase replacement. I ordered them on amazon in a sale for £69.99 but got a voucher code of £100 as the current price on there website is £99.99.
Re ordered with the code and delivery is also covered. The headphones sound great partnered with bose, the bass and noise cancelling work very well. Hopefully no issues with this second pair.

Completely unreachable. I have a pair of Hesh® Evo Wireless Headphones I bought in 2024 which have now come apart at the edge of the ear cushion. I am unsure if the faux leather has ripped or the plastic has separated and the edge of the fabric has come loose. They are otherwise completely functional and I do not want to replace them, I just want to fix them. I wanted to ask how to fix them but all I can get in terms of customer service is a link to a Replacement Parts page that just says they don't offer any (and as far as I know never have, as this was also an issue in 2024 which is why I had to replace my last pair of Skullcandy headphones, so I don't know why they even have that page) and an AI bot that just keeps telling me to buy ear cushions on Amazon (which could be made of anything and unsafe for something that is touching my face) and that they're unrepairable and refuses to let me contact an actual human in any way.

The AI bot finally gave me an email, which when contacted just auto-replied "the purpose of this email is to process requests for customer data to be removed from Skullcandy data and marketing" and said they'd remove my data but would not be replying. It is entirely insane that there is apparently zero way to contact ANYONE at this company. No email. No human chat option. Not even a phone number. JUST an AI. All I want is a way to ask about repairing my £90 headphones instead of having to replace them every two years but apparently that's not an option.

I will not be buying from Skullcandy again.

Edit: Skullcandy have replied saying to contact their chat representatives that they DO NOT HAVE. This is beyond a joke, just absolute incompetence. Do not use this company.

great customer service from Raffy with a return i had to make

My headphones were still under warranty and had broken so I contacted the company to return them for a repair.

The first return address I was given was in Georgia USA and Royal mail quoted me £57 to send them.

I recontacted the company who provided a uk address with a postage fee of £5 recorded.

It would have been easier if the company had a free post envelope to send out for returns and would have saved me alot of messing about with a young disabled child in tow.

Anyway I then lost the tracking number , so recontacted the company who finally agreed to a full refund/ code to purchase some new ones off their website which was perfect as I desperately wanted the headphones. Just working ones.

All in all the actual product is amazing. However the process to claim on the warranty is lengthy and costly to the buyer. The customer service was brilliant , given id lost the tracking number and they still provided a full refund to purchase a new headphones set.

Awful headphones havent even had them for over 6 months and the headphones have snapped just by me picking them up from my desk.
Absolute joke considering these headphones should be 120 quid brand new.

How the hell fo you get hold of these people!!!

Every angle of contact comes back with an error!!!

Any sensible suggestions!!
I have sent several emails, no one has got back to me.
I’ve been on the chat bot, that’s giving a ticket number and still nobody has replied to me.

I placed an order which I wish to cancel. As it was a pre-order so it wasn’t due to arrive for sometime was told that I couldn’t cancel it even though it’s not been sent out. The parcel was due to be arriving the middle of June towards the end of June.

This morning I get notifications that the parcel is actually being delivered today!!!!

I actually got through to a human agent that was quite rude to me, told me to claim the money back from my bank!!!
No other sensible advice.

I would not order anything directly from Skullcandy, as there is no human interaction no number to call. Nobody gets back to you via email or otherwise.

If you want skull candy products, I would just source them from another retailer that you can communicate with.

I’m very disappointed with the lack of Customer Service!!!!

Thank you for your response. Unfortunately, nobody has reached out to me at all. To sort a resolution out.

Within seconds of ordering. Realised the discount had not been applied. Unable to contact any one. But a chat bot. Just shocking customer service. Won’t ever use again. Charge back applied from at my bank

Brought a pair of earbuds, stopped working, sent them back waited for 9 days without a word from skullcandy, chatting online with the robot everyday trying to get an update and got nowhere apart from tickets being created, waste of time that was and the finally got help from rhyan b, who sorted out my voucher so I can buy my third pair of earbuds. Wish I could just get my money back and be done with skullcandy, but cant get a refund always a voucher so im stuck with them.

However, dave from skullcandy did contact me and did everything he could to solve my problems, and im more then happy with how it was dealt with so 5 stars for that, dave really went above and beyond so i would definitely buy from them again even with the troubles I've had

Have two different pairs (earplugs and headphones) from this brand.
Have never been able to write a review on their webpage even though I bought them from there.
Wasn’t allowed to do a return when I received the product I wasn’t happy with because they don’t allow exchanges after some days, same as you can’t write a review on their page/products.
I lost one of my earbuds to find out skullcandy will not sell replacements so had to but from another source, I still haven’t been able to pair them.
Well this week my headphones which are about 6-7 months old, the right side has completely stopped working. Again, accessing their webpage to see that my order number has disappeared. When try to fill the form of the warranty on their webpage it freezes so no way to continue. When trying to contact, even if its only a IA chat, this isn’t working either.
I feel that for selling expensive products that don’t even last a year, you should at least be more accessible for people to contact.
Now I don’t even want a replacement. Im never buying skull candy again and since you don’t want to listen/ read people’s experience or respond, I will make sure to leave reviews everywhere possible to warn others. Avoid, spend your money elswhere!