Ordered an innopet all terrain stroller and cushion, i emailed 4 days after placing the order as had heard nothing re despatch just an email confirming the order after placing, they then advised they... Vis mer
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Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock.... Vis mer
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The item we purchased had become out of stock in the UK. Instead of just cancelling our order we got a fab message explaining what had happened and that the item would be back in stock at the wholesa... Vis mer
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Ordered a cat stroller from Silver Circle after a lot of research. They were the only UK stockist of the one we wanted. Was being imported from the US via the Netherlands so we were expecting a l... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Silver Circle Pets is a leading online retailer of premium pet goods. Now you can shop with confidence by protecting your order with Route at checkout. We offer a wide range of products, from cosy pet beds to designer cat litter boxes to dog strollers and trailers. We are committed to providing our customers with the best possible shopping experience, and we are proud to be an award-winning retailer. New customers can enjoy 10% off their first order as a welcome gift. Plus, we also pay to remove ocean plastic every time you order from us ♻️
Kontaktopplysninger
London, Storbritannia
- info@silvercirclepets.co.uk
- www.silvercirclepets.co.uk
4,3
Enestående
105 anmeldelser
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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing customer service
Amazing customer service. Nico wrote back and went over and beyond with helping me. Their Apollo Stroller is the best stroller I´ve seen on the market. I can highly recommend the store and their products.
12. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Silver Circle Pets
Hello.
Thank you so much for your kind review.
We’re so pleased to hear that we could help you – providing top service to our customers is essential.
The Petique Apollo is truly a unique top-of-the-line model and we’re so glad to hear it fits your needs.
We hope it serves you and your dog well!
Should you ever have any further queries or servicing requirements, please don’t hesitate to contact us.
Thank you for stopping by our store – European enquiries are always welcome.
Best regards
Excellent online service from Silver…
Excellent online service from Silver Circle Pets. Straight forward and quick communication. This company quickly responded to my queries and questions making sure I was getting the best advice.
Highly recommended.
26. april 2025
Svar fra Silver Circle Pets
Hello Leila.
Thank you for taking the time to share your experience with us, we really appreciate it.
We’re so glad that we could help solve your query with your existing pet stroller and come to an agreement on a suitable replacement stroller.
Thank you for working with us to find the right solution to your pet stroller needs.
We hope it serves you and Sherlock well.
Should you ever need any servicing of the stroller, you know where to find us.
Best regards
Incorrect item sent
I placed an order for black Ibiyaya Stroller Baggage Spin Hooks costing £24:95 and £4:95 delivery. The item came and was not as ordered, they were Piccolo Cane Spin Stroller Hooks in mocha not black. I have now emailed Silver Circle Pets twice and the automated reply states i will get a reply within 24hrs. It is now almost 7 days and i am still waiting for a response to have them replaced or have a full refund. This is very poor customer service and I will never order from them again
As for your reply today Thursday 8th May and having read many of your reviews you try to make out the customer is always incorrect or their review is inaccurate when you receive NEGATIVE feedback rather than just apologising
7. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Silver Circle Pets
Hello Michelle.
I’m sorry to hear that you’ve received the wrong coloured item. This was our error, a simple human mistake, which we’re happy to rectify. Though had you reviewed the product description and images, you’d see that you’ve received exactly what is shown and described.
However, your account of your interactions with us is inaccurate. The only email we’ve received from you was on Thursday, and we replied the same day. We’ve not received a response from yourself since.
We always aim to provide good customer service, and believe that courtesy should work both ways.
Best regards
Customer Services
Hello again Michelle,
The facts are: You did receive the correct item, as clearly shown in the product description and images, which are there to be reviewed before ordering.
We have apologised, acknowledged the colour mistake, and offered to rectify it.
Best regards,
Customer Services
Item as described great customer service
Item as described, issue with carrier fees but excellent customer service would definitely use again.
16. april 2025
Svar fra Silver Circle Pets
Hello.
Thank you for sharing your experience with us.
We’re glad to hear that the pet stroller is just what you expected and that our customer service team could help clarify the administrative mistake.
We look forward to serving you again.
Best regards
I bought a pet stroller from them
I bought a pet stroller from them — it arrived on time and was well-packaged. Everything came in perfect condition. Very satisfied with the experience!
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Silver Circle Pets
Hello there.
Thank you for sharing your experience.
We’re glad to hear that your order was as expected and that your buying journey with us was a positive one.
Glad we could help.
Enjoy!
Best regards
Customer services
Excellent service
Excellent service! They expedited my order even if I am from a country they do not normally ship to. The order was handled quickly, and the pet stroller I ordered is just as described.
Thank you, Silver Circle Pets!
20. mars 2025
Svar fra Silver Circle Pets
Hello.
Thank you for your kind review, we appreciate it.
We’re so pleased to hear that your order reached you safely, and in a timely manner.
Thank you for enquiring about delivery to your country, we’re glad we could help and hope to offer this as a standard option in the future.
Best regards
Customer services
Excellent quality spares.
If bought from this company a few times. Good easy to use website. Prices are excellent. Good quality items. The puppy ear the zip so had to replace the body as it is all in one. I have had my dog buggy for over five years now. It was used for my blind Chihauhau and going onto public transport. It’s a must. I have used customer service in the past and found them to be excellent. Highly recommend this company.
5. mars 2025
Svar fra Silver Circle Pets
Hello.
Thank you so much for your sharing your positive experience with us.
It’s so wholesome to hear that replacement parts have helped get you and your Chihuahua back out and about again.
We hope that you both continue to enjoy your travels.
Best regards
Customer services
Bamboo Towel
Fantastic for drying my dog after a shower, also use it on my horse when he has a bath, the towel soaks so much of the water away and leaves both my dog and horse almost dry, really reasonably priced as well, would highly recommend.
6. mars 2025
Svar fra Silver Circle Pets
Hello.
Thank you for sharing your thoughts on your purchase.
We’re so pleased to hear that this towel has lived up to expectations and more.
Please look out for your email invite to leave this product feedback on the product page.
Best regards
Customer services
After receiving the leg support we…
After receiving the leg support we realised that our dog had a shoulder problem. This company agreed to take the support back even though we hadn’t time to return before flying abroad for 2 weeks. I can’t thank them enough for their fantastic customer service, also the quality of our purchase was excellent.
11. mars 2025
Svar fra Silver Circle Pets
Hi there.
Thank you so much for your kind review.
We’re so pleased that we could come to a suitable agreement for you and your situation with the item you purchased.
We appreciate your product feedback too, as well as the quick communication with the situation you were in.
Most importantly, we hope you find the right solution for your dog’s comfort.
Happy holiday.
Best regards
Customer services
Great service
Great service, was kept informed on shipping and delivery, product was exactly as described. Great quality for a good price.
17. februar 2025
Svar fra Silver Circle Pets
Hello.
Thank you very much for your kind review, we are glad you were happy with the service you received. We aim to provide an efficient and satisfactory experience and are so pleased to hear that your purchase lives up to expectations.
Best regards
Customer services
Waited weeks to get rubbish delivered.
Waited weeks for a delivery being fobbed off at every point. Finally got the order which was damaged and such poor quality it went straight in the bin. Then they want photographs! Caveat emptor.
25. januar 2025
Svar fra Silver Circle Pets
Hello again.
We’re sorry you feel you were “fobbed off,” but this is not the case. We responded to emails and provided tracking information for your order.
Your item arrived 2 days later than the advertised 10-14 days. As explained, this was caused by the manufacturer who lost the original item, which was out of our control. A free replacement was sent as a result.
An item arriving damaged isn’t what we expect and are sorry to hear this.
However, photographic evidence is required, as is standard practice for any warranty claim.
Additionally, parcel protection was available at checkout, which, if taken out, would have also allowed you to claim for any loss, theft, or damage - again, provided proof was given.
Best regards,
Customer Services
I am very happy with the product and…
I am very happy with the product and the service
16. januar 2025
Svar fra Silver Circle Pets
Hello Christopher.
Thank you for sharing your experience with us! We’re delighted to hear that you’re happy with both our service and your product. Your feedback and support is appreciated.
We’re always here to help should you have any further queries in the future.
Best regards
Customer Services
Unaccceptable delay
Ordered at the end of December on the basis of a 2-4 day delivery. Was advised by customer service they needed to wait for a warehouse restock which would happen w/c 13th January. Goods arrived a month after order and only after I chased customer service twice. Their advice was to buy a different buggy which they did have parts for.
20. januar 2025
Svar fra Silver Circle Pets
Hello Alison.
We’re sorry to hear of your disappointment in the service you received, this isn’t the experience we aim to provide. Which as a returning customer, you will know this — your previous order was dispatched within 2 days of being placed.
However, to address your points, and as we explained, the delays were entirely out of our hands due to a change in supply chain terms which affected the whole of the U.K.
While we did initially advise w/c 13th Jan as that is what we were advised. A backlog due to the holidays caused an unexpected delay, which we apologise for.
Your goods were always due to be dispatched upon re-stock, which they were.
This process is entirely independent of any follow-ups.
At no point were you advised to buy a different buggy that we had parts for. What we actually stated was ‘we are exploring the market to find other brands that are readily available’.
We completely understand that delays are frustrating, and we apologise for any inconvenience caused.
Best regards
Customer Services
Replacement fabric cover Innopet Sporty Deluxe
I ordered a replacement fabric cover for my Innopet Sporty Deluxe stroller which was originally purchased from another supplier in UK. The zips of the original cover never seemed to work properly from the start and failed just a few days after the 1 year guarantee. This replacement cover feels better from the start and the zips are working well. I did contact the original company to enquire about a replacement cover but they never responded. Silver Circle Pets
responded within 1 day and were extremely helpful and polite. Whenever I emailed to check for updates on the stock coming from Innopet they responded promptly. I would therefore shop with them again and recommend them over other UK suppliers of the Innopet Sport Deluxe. Thank you!
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Silver Circle Pets
Hey there.
We’re so pleased to hear that you’re happy with your new replacement cover.
It is unfortunate that your original cover failed and we hope that your replacement serves you well for the future.
Customer service is important to us, so we’re glad that you found our communication satisfactory.
It’s great to know that you would choose to shop with us again and hope to be able to provide any other replacement parts you may need in the future.
Best regards
Customer Services
Innopet comfort stroller rain cover.
Received the rain over for my Innopet Comfort stroller, was disappointed that it didn’t come in some kind of case/ wallet to protect it when not in use. I haven’t used this item as yet due to snow & strong winds hence the low rating.
8. januar 2025
Svar fra Silver Circle Pets
Hey there.
We’re sorry to hear of your disappointment in the product you ordered but hope that it serves you well.
Since the product page only pictures and describes a rain cover, there seems to be a misunderstanding that the rain cover comes with a bag too.
However, last week we launched our own rain cover carry bag, for this very situation, which you can find here:
https://silvercirclepets.co.uk/products/silver-circle-pets-rain-cover-storage-bag
Though your review feels like more of a product review than a service review, we encourage you to leave product feedback on the product page via the invite sent out for that purpose, we also thank you for your feedback.
Best regards
Customer Services
Happy customer
Fast service. Kept me informed re. ordering/delivery process. Did not need the item as obtained for free from the manufacturer through warranty but swift refund process. I would revisit Silver Circle Pets in the future and recommend it.
18. desember 2024
Svar fra Silver Circle Pets
Hello Karen.
Thank you for sharing your experience with us.
Glad that you managed to get sorted with your warranty replacement and that you were satisfied with our returns process.
Should you ever need any other assistance with your Petique pet stroller, we’re only an email away.
Best regards
Customer Services
Svar fra Silver Circle Pets
Hello.
Thank you for sharing your positive experience with us.
We’re so glad we could get this item out to you ahead of the expected time.
We’re only an email away should you need any further assistance.
Best Regards
Customer Services
Great follow up on my order.
26. november 2024
Svar fra Silver Circle Pets
Hello Isadora.
Thank you kindly for your recommendation, we appreciate your feedback.
We’re so pleased that your order reached you quickly.
Here to help if you need anything else.
Best Regards
Silver Circle Pets
I don't no how long you got to wait for…
I don't no how long you got to wait for other peoples mistakes in warehouse but still haven't received my missing two raincovers paid in full for city hopper
26. november 2024
Svar fra Silver Circle Pets
Hello Nicola,
I’m sorry to hear that you only received part of your order. Especially as the warehouse had been instructed to send out the rest of your items.
We weren’t aware that you hadn’t received the rest of your order until we received your message.
However, as noted in our email auto-reply, our customer service team isn’t available at 6:30 p.m. on a Sunday, and the warehouse is also closed on weekends.
Although the warehouse didn’t offer an explanation for the delay, they apologised for their mistake and any inconvenience caused and have sent the remaining items.
Best Regards
Silver Circle Pets
Ordered new wheel for dogs stroller
Ordered new wheel for dogs stroller, no problems at all
20. november 2024
Svar fra Silver Circle Pets
Hello.
Thank you for your feedback.
We’re glad to hear that the new wheel arrived in a timely manner to allow you to get back on your travels.
Please don’t hesitate to contact us if you have any further queries.
Best Regards
Silver Circle Pets
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