The first phone cord I ordered unfortunately broke after about a couple of months. I contacted Ateljé on the off chance they could advise me on how to repair it, as I still had all the beads. Inste... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Wat een leuk en hip bedrijf❣️ Hoesjes en koorden van uitstekende kwaliteit! Mocht er onverhoopt toch iets mis zijn lossen ze dit in no time op zonder gedoe ! Kortom bestellen maar🙃
Al jaren gebruik ik de telefoonhoesjes en koorden van Atelje. Ze zijn prachtig en super handig voor vakanties etc. Helaas ook wel wat problemen ervaren zoals het snel verkleuren van telefoonhoesjes, k... Vis mer
Na het op korte termijn stukgaan van mijn telefoonkoord heb ik contact opgenomen met de klantenservice van Atelje. Ik kreeg snel een reactie met de mededeling dat ze mij een nieuw koord zouden toestur... Vis mer
Informasjon om virksomheten
Om Ateljé
Skrevet av virksomheten
About Us 💗
Ateljé is a handsfree – and handsome – solution for those who like to have their phone within reach.
For women that are always looking for their phones in their big bags.
For girls that want to call while walking around but have one problem: no pockets.
For multitasking moms.
For selfmade CEO’s that want their phones close by on a busy day.
For those that just love to accessorize.
Available at 40+ stores:
- De Bijenkorf
- Anna + Nina
- Hutspot
- UrbanOutfitters
Starting with just a clear phone case with a double pearl strap — which is still our best seller — Ateljé quickly developed into a broader range of products while keeping sustainability at the forefront.
It soon became a hit, ending up on the arms of countless tastemakers, influencers and celebs, like Peggy Gou and NikkieTutorials, and in over ten episodes of Season 2 and 3 of Emily in Paris.
Shop our newest collection 'Summer Club'
Kontaktopplysninger
Hembrugstraat 9, 1013 WV , Amsterdam, Nederland
- info@shopatelje.com
- www.shopatelje.com
4,3
Enestående
703 anmeldelser
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Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Item frayed in less than a month…
I’m editing my previous review from below. The team reached out to me very quickly and arranged for another type of cord to be sent out to me. Very impressed and happy with their response!
I really enjoyed the first phone cord I bought so was so disappointed when the second ones material frayed in less than a month of use. I equally had to return some items as part of the order and found the returns process overly complicated with my returned items getting stuck in Dutch customs. For the price point of their pieces I was disappointed with my overall experience this time around.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi,
We’re so sorry to hear this! Especially as you previously enjoyed your first phone cord. We completely understand how disappointing this must feel...
Regarding the return, customs processes are unfortunately outside of our control, but we’re always happy to help wherever we can.
Please feel free to email us at info@shopatelje.com so we can look into this with you directly 💛
Good customer service!
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Catrin,
Thank you so much for your kind words! We’re really happy to hear you had a good experience with our customer service. That truly means a lot to us ◡̈
If there’s ever anything we can help you with again, we’re always here for you!
Super goede service
Super goede service, mijn ringetje was van mijn hoesje gebroken, ik heb dat gemaild en kreeg al snel antwoord dat er 2 nieuwe ringetjes opgestuurd worden.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Anouk,
Dankjewel voor je review!
Wat goed om te horen dat je onze service zo hebt ervaren! Fijn dat we het snel voor je konden oplossen en dat de nieuwe ringetjes onderweg zijn. Mocht er ooit nog iets zijn, laat het gerust weten! We helpen je graag 💛
Netjes opgelost
Mijn parelketting was gebroken maar het is netjes opgelost en kreeg een nieuwe thuisgestuurd. Blij met deze service
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Ghislaine,
Dankjewel voor je review 💛
Wat fijn om te horen dat het netjes is opgelost en dat je blij bent met de service. Daar doen we het voor!
Mocht we ooit nog iets voor je kunnen betekenen, dan weet je ons te vinden ◡̈
Mirror iPhone case
As a make-up artist always needing a mirror so the new mirror iPhone case is perfect! I loved it and the models too because I always give my phone when they want to check something. So handy and it looks supercool ;))
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Suzanne,
Thank you so much for your lovely review 💛
We love hearing how you use the mirror case in your work! So nice to know it’s practical for you on set and that your models enjoy it too.
Thanks again for taking the time to share this. It truly means a lot to us!
Super vriendelijke service en snelle…
Super vriendelijke service en snelle reactie!
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Aly,
Wat lief, dankjewel! Super fijn om te horen dat je onze service als vriendelijk en snel hebt ervaren, daar doen we het voor ◡̈
Mochten we ooit nog iets voor je kunnen betekenen, dan staan we natuurlijk voor je klaar 💗
Broken cord after a few months of use
I purchased my phone case 5 months before the cord broke. Reached out to customer service, they said there is nothing they can do – no repair service, no replacement. I was offered 10% discount for my next purchase which is ridiculous in this case.
The brand has a nice sentiment but with such high price point the quality should be impeccable. Feels like a scam and a cash grab.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Karolina,
Thank you for your feedback! We’re sorry to hear that you’re not satisfied. Our products are used very intensively on a daily basis — after all, you carry your phone with you all day — which means that wear and tear can occur over time. For this reason, we apply a 3-month warranty period, during which we’re of course always happy to look for a suitable solution together.
We’re a small brand and are constantly working on improving our products, partly thanks to feedback like yours. For example, we recently adjusted the design of our hooks and the inner cord, making them not only more stylish but also stronger.
We really want to make everyone happy, so I’d be glad to take another look with you. Could you please send us an email at info@shopatelje.com? 💗
Mooie producten en super service
Mooie producten en super service! Snelle reactie en oplossing.
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi,
Wat fijn om te lezen, dankjewel voor je lieve review! Super om te horen dat je blij bent met onze producten én service 😊
Een van de ringetjes viel snel van mijn…
Een van de ringetjes viel snel van mijn iphone hoesje af, ik kreeg meteen een nieuwe toegestuurd
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Lorella,
Dankjewel voor het delen van je ervaring! Wat fijn om te horen dat we het snel voor je hebben kunnen oplossen en dat er direct een nieuwe is opgestuurd 😊
We hopen dat je nu weer met plezier van je Ateljé set geniet!
Fast and good!
28. januar 2026
Svar fra Ateljé
Hi Jeanette,
Thank you so much for your lovely review! We’re happy to hear everything was fast and good ◡̈
Hope to see you again soon 💛
Product failure and poor customer service
I spent £76 on an Ateljé phone case and cords and I’m really disappointed. Within just over two months, the cord broke during normal use and the case failed to keep my phone secure - my phone fell out and was damaged.
They refunded the cord, but refused to refund the case, insisting it wasn’t “defective” because it wasn’t physically cracked. Customer service repeatedly shifted blame onto me, questioning whether I’d fitted it correctly / used the right size, despite there being only one size and the case being properly secured.
A phone case doesn’t need to be visibly broken to be defective. If it doesn’t keep your phone in place, it’s not fit for purpose. Overpriced products and frustrating customer service. Wouldn’t recommend.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi,
Thank you for sharing your experience! We’re sorry to hear how disappointing this has been for you.
We refunded the cord because it broke, as we always try to help where possible. Regarding the case, our assessment showed no material or structural defect. When a phone falls from a case, this can unfortunately be influenced by external factors that are difficult for us to verify remotely, which is why we couldn’t classify it as defective under our policy. We regret that this didn’t feel like a supportive solution!
If you’d like us to look at this together once more, you’re always welcome to contact us at info@shopatelje.com. I’d be happy to personally review your case again 💛
Kapot koordje meteen opgelost!
Telefoonkoord was met 3 wkn ineens stuk. Contact via mail opgenomen en in 1 dag geregeld. Snelle reactie, krijg een nieuw koordje opgestuurd, helemaal blij mee. Dank, dank!
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi,
Dankjewel voor je fijne review! Wat goed om te horen dat we het snel voor je hebben kunnen oplossen en dat je weer helemaal blij bent met je nieuwe koordje 😊 Heel veel plezier ermee!
Leuke items en goede klantenservice
Ze hebben hele leuke items! Ik had helaas dat een besteld item snel kapot was gegaan. Ik heb toen een mailtje naar de klantenservice gestuurd en kreeg gelijk een reactie, waarbij ze met een passende oplossing kwamen. Ze hebben een nieuw item opgestuurd! :)
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Evy,
Wat lief om te lezen, dankjewel!
Superfijn dat je zo blij bent met onze items en met de service. Jammer natuurlijk dat het item kapot ging, maar des te fijner dat we het samen goed hebben kunnen oplossen!
Heel veel plezier met je nieuwe Ateljé item en hopelijk tot snel 💛
Rubbish. Overpriced. Broke so easily
The long fabric strap started fraying within 6 months of purchase and they wouldn’t refund or replace or even repair it for me. The clips are always coming undone, it’s a surprise I’ve not lost my phone. And the rings also bent and got caught on woolsn jumpers. Now the pearl short strap has snapped too, so that part lasted 12 months. These really should be made to last, especially at the price they’re being sold for.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Lucy,
Thank you for sharing your feedback. We’re really sorry to hear that you’re not satisfied with your experience. Our products are used very intensively on a daily basis — after all, most people carry their phone with them all day — which means that wear and tear can unfortunately occur over time. For this reason, we apply a 3-month warranty period, during which we’re always happy to look for a suitable solution together.
We’re a small brand and are continuously working on improving our products, and feedback like yours genuinely helps us do that. Recently, we’ve updated the design of our clips and inner threading to make them not only more stylish, but also sturdier. Additionally, we’re always happy to send replacement rings if these become defective, so cases can continue to be used comfortably.
We truly want everyone to be happy with their Ateljé items, so we’d be more than happy to take another look with you. Please feel free to reach out to us at info@shopatelje.com 💗
I had some issues with my order but the…
I had some issues with my order but the customer service was excellent! They were very responsive and eager to sort out any issues!
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Isabelle,
Thank you so much for your kind words! We’re really happy to hear that our customer service made a positive difference and that we could help sort everything out for you. Thanks again for taking the time to share your experience 💛
STILL NOT SETTLED ?
This is incorrect. The situation has not been fully resolved.
I placed this order on 27 November 2025. As of today, I have still not received my refund.
To be clear:
• I am missing £260 from Ateljé for the returned order
• I am also missing £79 in customs fees paid to DHL, despite settling these charges promptly when requested
I am therefore over £300 out of pocket.
At no point has there been clear ownership of this issue, consistent communication, or confirmation of when (or if) refunds would be processed. Repeated follow-ups were required on my end, with long gaps between responses and no definitive answers.
Stating publicly that this matter has been “fully resolved” is misleading. Until the outstanding refunds are received, it is not resolved, and I do not “appreciate the effort” when the most basic outcome has still not been delivered.
I would welcome Ateljé correcting this publicly once the refunds have actually been issued.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Foely,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that this was your experience! This is indeed not what you should expect from us, and we take this very seriously.
That’s also why we decided to take an extra step on our side to resolve the situation, even though international customs processes can unfortunately be complex.
At this point, everything has been fully resolved, although we didn’t receive a response from you afterward. We genuinely hope you can appreciate the effort we made to make things right, and we’ll certainly use your feedback to further improve our communication and processes going forward.
Thank you again for sharing, it helps us grow as a brand 💛
Prachtige hoesjes & cords & lieve klantenservice
Heb bij Ateljé een hoesje, screensaver en koord gekocht. Echt prachtig en van goede kwaliteit. Helaas ging mijn koordje kapot, maar tot mijn verbazing mocht ik een nieuw koordje uitzoeken. Ze mailen heel snel terug en denken goed mee. Daarom hou ik zo van dit soort Nederlandse bedrijven. ❤️
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Mirthe,
Wat ontzettend fijn om te lezen, dankjewel!
Zo jammer dat je koordje kapot is gegaan, maar we zijn heel blij dat we je snel weer hebben kunnen helpen met een nieuw exemplaar. Super om te horen dat je onze service en het meedenken zo waardeert! Daar doen we het voor 💛
Geweldige service!
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi Loïs,
Wat fijn om te horen, dankjewel 💛
We zijn superblij dat je zo tevreden bent met onze service. Hopelijk geniet je van je Ateljé item!
Super service
Mijn koord was gebroken, en had dit gemaild naar Atelje. Kreeg een zeer snelle reactie en mocht een nieuw koord naar keuze uitzoeken. Echt een super service. Een aanrader!!!
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi,
Superleuk om te horen! Fijn dat je zo tevreden bent! We helpen graag!
Fijne dag💌
Snelle en goede reactie, stijlvolle items!
Snelle reactie, goede service en duidelijke uitleg! Super mooie producten! Origineel en stijlvol!
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ateljé
Hi,
Wat ontzettend fijn om te lezen, dankjewel 💛
Enjoy it! :))
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