Very disappointed with Shelly Motors, an official Kia dealer. I booked an MOT and service, paying an extra £20 for collection and drop-off — a hugely helpful service as a single mother with a newb... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Regan Hardy was amazing! He was so friendly, helpful and welcoming, and made the whole experience a really positive one. Thank you, Regan, for such excellent service. Highly recommend!
I bought my KIA Niro from Shelly Motors in Epsom. Our Sales Executive Regan Hardy was professional and on point from start to finish. He highlighted all possible avenues so no hidden costs/surpr... Vis mer
They take your money happily … but they don’t provide you with the extras you pay for. DiamondBrite hasn’t been applied, still not received confirmation they are owners of my part ex but quick to rece... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
A distinguished family-owned car retailer with a rich legacy in the automotive industry. At the heart of our business, we hold dear the values of family, and our commitment to exceptional customer service is unwavering. Whether you're in the market for a new, used, or Motability Car or seeking assistance from our Service, Parts, or Rental departments, we're here for you. If you're in search of a new Kia, our friendly and knowledgeable team is here to assist you in finding the perfect match for your family's needs. For vehicle maintenance, our state-of-the-art aftercare facilities are managed by a team of highly skilled, Kia-trained technicians capable of handling repairs, services, and MOTs. We invite you to explore our wide range of products and services by reaching out to us. Located in Epsom, Surrey, just 3 miles from Junction 9 on the M25, our showrooms are open seven days a week. You can also utilize our Live Chat, online enquiry forms, or simply give us a call for more information.
Kontaktopplysninger
Felstead Road, KT19 9QG, Epsom, Storbritannia
- 02031306713
- info@shellymotors.com
- www.shellymotors.com
3,0
Middels
87 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 7 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
DO NOT USE SHELLY MOTORS - CON ARTISTS!
Shelly Motors serviced my Kia recently. They did not fully service it as per the service agreement that I purchased prior to the service. I emailed them several times without reply. I contacted customer services, and they were as useful as a chocolate teapot. They suggested that I call Shelly Motors, I asked that he contacts them and asks them to reply to my email. Still no reply several weeks later. I will not be using Shelly Motors again as I have lost trust with them. I will not buy another Kia next time either!
7. desember 2020
Anmeldelse skrevet uten oppfordring
Absolutely APPALLING service by Shelly…
Absolutely APPALLING service by Shelly motors Kia dealership. I booked a test drive for 10am on Saturday, arrived on time and was asked to wait. 15 minutes later the receptionist told to wait as Rob the sales guy was busy. After 30 minutes of waiting still nobody attended us. All the customers that came after us were being attended. Someone who looked like a 'sales manager' came and asked what we wanted. Then he said by mistake Rob took someone else instead of us. REALLY? Why was our appointment booked then!?
Then after 45 mins of wait the 'manager' apologised very rudely as if it was our problem. He said there was our name on the board but no time mentioned. I said we should have been done with the test drive by now. To which in a very confrontational manner he said 'What do you mean? Are you here to buy the car or just test drive it?'
SERIOUSLY guys?? Do you expect people to buy from you after such a HORRIBLE customer service?? Do they not have the courtesy to let the customers test drive before buying a car??
The manager apologised again later. But no amount of apologies are enough with such a behaviour. Looking at some other reviews as well, you should definitely AVOID them. Unless of course you don't value your own time and dignity.
24. oktober 2020
Anmeldelse skrevet uten oppfordring
Worse sales and showroom service
Worse sales and showroom service I have ever received in my attempt to purchase a new car even though I made an appointment to test drive a vehicle and find out all the possible purchasing options available. I never did received the finance quotes from the sales person that were promised by email. I did follow up with a complaint and was contacted by them however my experience was so bad that I won’t be going back there. Shame as the Kia Nero is a good car. I have now purchased a car from a company who gave a most excellent showroom, test drive and hassle free buying experience.
9. oktober 2020
Anmeldelse skrevet uten oppfordring
Fantastic car buying experience
Fantastic car buying experience
We met with Tom in sales who was excellent
He knew every element of the KIA Rio car we purchased. I will definitely go back to Shellys when I want a new car or upgrade as the service was excellent.
Thank you Tom/Shellys
Lisa Marie (purchased on 14 June 2019)
14. juni 2019
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.