Seraphine Anmeldelser 7 957

Je trouve les produits Seraphine de très très bonne qualité, en plus les envoi sont super rapides et la procédure de retour est simple. Le service client est également très réactif, je remercie particulièrement Elena qui a répondu rapidement et clairement à mes questions.
Je vais continuer à acheter les produits Seraphine et je les recommande à toutes les futures mamans et aux mamans allaitantes !

Uncomplicated help and good quality

I went to the Leeds store on Saturday and was really sad to hear it’s closing down at the end of March in the Victoria Quarter. I was greeted by a friendly and gentle shop assistance called Amera who totally understood the complexity of wanting to feel nice and dressed up while pregnant. I ended up with four dresses and a top. The clothes were lovely and I felt like my old self. Amera found lots of clothes that were my style and brought them to try on. Nothing was too much trouble. She was an absolute star and exactly what you want from a store assistant. Kind patient friendly warm. I hope that she is snapped up when the shop closes as she would be an asset to anyone. It’s sad the store is closing as I could not find a single other store I could buy maternity clothes without ordering online.

Super Kundenservice! Sehr schnelle Rückmeldung, sehr geduldige Mitarbeiterin (Noor) und total sympathischer Kontakt! Gerne wieder!

Ich hatte leider etwas Ärger mit der Qualität einer Jacke.
Elena und auch Rebeca hatten im Handumdrehen geholfen und den ganzen Ablauf super und unkompliziert unterstützt. Echt Topp. Vielen Dank an dieser Stelle.
Eine neue Jacke war blitzschnell da ;-))

I got one of those pink jackets you can hold baby in.
Honestly the quality is so poor!! already falling apart only worn twice.
Clearly cheap material just not cheap on their prices.

I purchased a dress that was on final sale but given that it was still on the more expensive side, I was hoping that I would be able to return it if it didn’t fit. Rebeca was super helpful and offered a store credit gift card option if it needed to be returned. I returned the dress and the whole process went really smoothly thanks to Rebeca’s help and responsiveness.

After an issue with the Zip of a dress, I was sent a replacement but unfortunately with the same issue in the Zip. Sabina, helped me navigate these issues and proceed with a full reimbursement

J'ai contacté le service client vendredi dernier, nous sommes jeudi et je n'ai toujours pas de réponse. On ne cesse de me redire qu'on va revenir vers moi concernant ma demande de renseignements. Malgré mes relances, je demeure toujours sans réponse et donc dans l'impossibilité de commander. Cela ne donne absolument pas envie d'acheter chez Séraphine.
De plus on me répond automatiquement en anglais, heureusement je me débrouille mais cela ne fait pas trop de s'adapter au client.

Great customer service when I needed a replacement item - Elena was very professional and efficient!

Schneller Versand und gute Passformen, bisher war ich zufrieden. Die Qualität scheint allerdings nicht allzu gut zu sein.
Ich musste inzwischen schon bei allen drei Produkten Löcher stopfen, da die Nähte aufgehen. Das Kleid hatte von Anfang an ein Loch, weil die Naht schlichtweg zu nah am Stoffrand war. Immerhin sieht man dieses Loch unter dem Strickpullover nicht.

Very disappointed with Seraphine. I really like the products, they have great designs and quality, everywhere I go I get compliments for the clothes I got from this store, that is why I keep buying here. However, the last return I did is being rough. The customer service told me that I would get a gift certificate so I could reorder a final sale item in a different size, but I'm still waiting for it. It has been a week.

Ho mandato un reso e non ho mai ricevuto indietro i soldi, pessimo.

Le legging que j’ai acheté s’est complètement détendu, j’étais déçue et le service client m’a remboursé sans discuter.

Great quality items. I ordered the Zorah maternity coat and I wear it all the time. I unfortunately had lost the insert panel and the bottom drawstring broke shortly after using the coat but customer service with Goldie was great and they sent me a replacement coat.

Excellent customer service. A pair of leggings developed a hole after a few months. I emailed customer services with a picture and they were very apologetic and immediately sent a replacement. Will definitely be using again.

My package never arrived (shipping issues, not Seraphine) and they expedite shipped a new one to me promptly. Great customer service and I love my new leggings. :)

Great clothes, and their customer service representative Khadijah was very thorough and quick replying when I needed to return some items I received as a gift. Love my Seraphine items!

My Valeta Jacket got a rip in the armpit, which was pretty unfortunate, since I wore it since only 3 months. Nevertheless, Rebeca (703896) from the customer service was great by being directly helpful, responsive and polite. A new jacket was sent to my as a replacement . Therefore 4/5 stars to Seraphine for your straight forward customer service and not long bureaucracy exchange policies!! Looking forward for your spring/summer jackets!

The worst customer service.Sizes bigger than described and return policy also very bad.Very disappointed.