Excellent quality and wonderful tie especially for summer wear as the knitted tie is so light, But it still makes a lovely knot. I have 2 of these ties, one yellow that works well with a light blue s... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ho ordinato due cravatte, i tempi di consegna sono stati rispettati e le cravatte, seppur non le abbia ancora indossate, sono belle e di buona fattura. Ci sono margini di miglioramento per quella ch... Vis mer
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I just received my order. I’m disappointed. In the description and image upon I based my decision to purchase was not what I received. The color is not white but rather a cream color with the blu... Vis mer
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Exceptional quality. The ties are far more beautiful in person than in photos. Even when compared to pieces purchased directly from Milan boutiques, these stand out for their elegance and finish. Also... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Serà Fine Silk – Handmade Italian Como Silk Accessories Milan-based brand crafting luxury Como silk ties, pocket squares, bow ties, braces, and scarves, handmade in Como, Italy. Each piece is crafted from the finest Como silk and shipped worldwide, with custom designs available for weddings, events, and corporate gifts.
Kontaktopplysninger
Via Santa Marta 21, 20123, Milano, Italia
- +393427946654
- info@serafinesilk.com
- www.serafinesilk.com
4,5
Enestående
608 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
very good like it very much
9. desember 2025
Svar fra Serà Fine Silk
Dear Oskar,
Thank you very much for your kind review and for rating us 4 stars! We’re delighted to hear that you loved our products, we are always committed to delivering high-quality silk accessories and a smooth shopping experience. If there is anything we can do to improve or make your experience even better, we are always happy to hear your feedback. We truly value it and look forward to welcoming you back soon!
Sincerely,
The Serà Team
Quick delivery and high quality
21. november 2025
Svar fra Serà Fine Silk
Dear Harry, thanks so much for your review! We’re really happy to hear you appreciated the quick delivery and the high quality of Serà Fine Silk products. We look forward to welcoming you back soon!
The Serà Team
Best service
2. desember 2025
Svar fra Serà Fine Silk
Dear Iris,
Thank you so much for your kind words!
We’re truly happy to hear you appreciated our service. Providing a smooth and pleasant experience is always our priority.
Sincerely,
The Serà Team
Beautifully made and designed
Beautifully made and designed. Fast and efficient service and delivery
28. november 2025
Svar fra Serà Fine Silk
Dear Bernard,
Thank you so much for your lovely review!
We’re delighted to hear you enjoyed both the design and the craftsmanship of our pieces, and that your order arrived quickly.
Warm regards,
The Serà team
Svar fra Serà Fine Silk
Dear Jaakko,
Thank you for your kind review!
We’re very happy to hear that you appreciated the quality of our products and the quick delivery.
Warm regards,
The Serà team
My package has not been delivered
My package has not been delivered. Please check, I paid for express delivery.
10. november 2025
Svar fra Serà Fine Silk
Dear Ante,
We are truly sorry to hear that you felt unhappy with your experience. We have checked your order status, and we can confirm that the parcel has now been delivered.
Please allow me to clarify one point: we prepared and shipped your order on the very same day you placed it, using express delivery. The delay you experienced happened during transit, most likely due to the heavy traffic of the Christmas season. We completely understand how frustrating this must have been, and we are genuinely sorry. Even though the delay was outside our control, we always want your experience with us to be smooth and enjoyable.
Thank you for taking the time to share your feedback. If there is anything more we can do for you, or if you have any concerns at all, please let us know, we are here for you.
Sincerely,
The Serà team
Amazing suspenders
Amazing suspenders! Can’t wait to add more of their exquisite products to my closet.
25. februar 2025
Svar fra Serà Fine Silk
Dear Jonathan,
Thank you for this fantastic review!
We’re thrilled that you’re loving your suspenders — they’re crafted with so much care in Como, and it’s wonderful to know they found a special place in your wardrobe!
Warm regards,
The Serà team
Excellent service and beautiful…
Excellent service and beautiful products. Will be buying again
Thank you
10. november 2025
Svar fra Serà Fine Silk
Dear John,
Thank you so much for your lovely words!
We’re delighted to hear that both our service and our products made such a positive impression.
It means a lot to us — we look forward to having you back for your next purchase!
Warm regards,
The Serà team
Svar fra Serà Fine Silk
Dear Federico,
Thank you so much for your kind review!
We’re delighted to hear that you’re happy with the quality of our product and the fast shipping.
We put a lot of care into ensuring quick and smooth deliveries — so your feedback truly means a lot.
Warm regards,
The Serà team
Svar fra Serà Fine Silk
Dear Richard,
thank you for your feedback! We're happy to know your order arrived promptly and that everything went smoothly.
Best,
The Serà Team
Beautiful pocket silk squares!
15. oktober 2025
Svar fra Serà Fine Silk
Dear Jane,
thank you for your kind review! We're delighted you love our pocket squares.
Warm regards,
The Serà Team
Quality exactly what was on the…
Quality exactly what was on the website. Quick delivery
29. september 2025
Svar fra Serà Fine Silk
Dear Jan,
Thank you for your feedback!
We’re so happy the quality and delivery met your expectations — it means a lot to us.
Sincerely,
The Serà Team.
Svar fra Serà Fine Silk
Dear Guido,
we are delighted to read your kind words! We’re delighted to hear you appreciated both the quality of our products and our fast delivery.
Warm regards,
The Serà Team
Thanks for the best
I loved the quality, the fast service, the response to my emails with an open heart and welcoming tone and personalized note from your team to me. It was my first time purchasing and won’t be the last. Thanks for the best service in all aspects
25. september 2025
Svar fra Serà Fine Silk
Dear Tala,
Thank you so much for your wonderful words! We’re truly delighted to hear that you loved the quality, and the personal touch from our team. It means a lot to us to know that your first experience was so positive — and we can’t wait to serve you again soon.
The Serà Team
Great service and quality
Quality product that was as described on the website. Delivered in a couple of days as promised by courier with a discount voucher for future purchases.
22. september 2025
Svar fra Serà Fine Silk
Dear K,
Thank you for your kind review!
We’re happy to hear our knitted silk tie met your expectations and that delivery was smooth and on time.
We look forward to seeing you again soon!
The Serà Team
Perfect!
Thank you for the speedy shipping service, beautiful wrapping, and great quality tie. Will definitely order again
5. september 2025
Svar fra Serà Fine Silk
Dear Julia,
Thank you for your kind words! We’re so glad you loved the tie, the packaging, and the service.
We’ll be happy to welcome you back for your next order!
The Serà Team
Superb service
Chat with representative was helpful. The product was exactly what I wanted. The delivery time was unexpectedly quick.
11. september 2025
Svar fra Serà Fine Silk
Dear Brian,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our customer service team was able to assist you, and that our silk tie met your expectations.
We truly appreciate your support and look forward to serving you again soon!
The Serà Team
Poor Return Policy
I received the item ordered and it was not as expected, so I found an alternate. In the process of trying to return the original item to Sera Fine Silk for my refund, I noticed that they required the item to be returned within 15 days of receipt and it must be returned to Italy.
The cost to ship the item back to Italy was going to be $196 dollars and it was not guaranteed to make it back within 15 days.
In short, the return policy is unrealistic, if you want feedback on how to improve your customer service I would strongly advise extending the period to 30 days and consider a pre-paid return label.
Unfortunately, I will not be a returning customer, but I highly encourage your team to regroup on your return policy to ensure an elevated customer experience with your business.
16. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Serà Fine Silk
Dear Alyssa,
Thank you for taking the time to share your feedback.
At Serà Fine Silk, we truly value every customer experience and want to clarify our shipping and return policy.
Your order was shipped within 24 hours of being placed and delivered in just two days, as we believe fast shipping and responsive customer service are essential.
Our 15-day return policy is designed to give clients a fair window of time to decide and return their item. While, as stated in our policy, the return shipment is to be organized by the customer, our team immediately replied to your request to offer all possible support and guidance throughout the process.
We also understand that different shipping companies can have varying delivery times from your location to Italy, which is why we expressed our openness to assist if you had any doubts or needed guidance. We know international returns can sometimes feel challenging, and we will certainly take your suggestions into consideration as we continue to refine our policies to ensure the best possible customer experience.
We’re grateful for your honest feedback, and we remain committed to providing high-quality silk products, reliable shipping, and a caring customer support team.
If we can be of further help do not hesitate to contact us at info@serafinesilk.com
The Serà Team
Svar fra Serà Fine Silk
Dear Martina,
Thank you for your kind words! We’re happy to hear you’re pleased with the high quality of our products and the shipping service. Our goal is to provide durable, stylish items delivered quickly and reliably, so it’s wonderful to know we met your expectations!
We hope to serve you soon again!
The Serà Team
Svar fra Serà Fine Silk
Dear Thomas,
Thank you for your feedback! We’re so glad you appreciate the quality of our products. Each item is crafted with care from premium materials to ensure durability, comfort, and style. Your support means the world to us!
The Serà Team
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