Sensibus Anmeldelser 

369
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

When I place this order, there was no acknowledgement via a confirming email that the order had gone through. This is not surprising because it has happened before with you. What is happening here?

Vurdert til 5 av 5 stjerner

This is the second time that I've used Sensibus and, as with the first use, the product and service were outstanding. WRT the product: my wife enjoys butternut squash ravioli, and the sweet butter... Vis mer

Vurdert til 5 av 5 stjerner

Cordial on the phone when inquiring of products and service. Pricing on most items competitive. Packaging and shipping was near superlative. As we all know we are looking for something different , Fo... Vis mer

Vurdert til 5 av 5 stjerner

I love your array of hard-to-find exceptional products. This was my first -- but not my last -- online purchase from you. Everything worked perfectly. Thank you so much.

Informasjon om virksomheten

  1. Matlevering på nett
  2. Leverandør av matprodukter

Opplysningene stammer fra ulike eksterne kilder

Sensibus is an online specialty food store. Follow us in a journey through the flavors of the finest European, Italian and American gastronomic traditions.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

369 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(369)

0 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I’m sorry

I’m sorry, but I have ordered from them twice and twice almost the whole order consisted of products that expired within a month! It was OO flour, grains, honey...COME ON!!!

1. mai 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

constantly sending rotten cheese

I ordered thousands of dollars of fresh cheese in the last few years, most of the time , they either screw up the order all together, or more often than not, they send already expired cheese, or in the very verge of going bad.
I just spend again $175.00, three days ago, and I had to put half of the order in the garbage.
Their customer service is a joke and they always refuse to fix the problem, no refunds, no reshipping or the messed up items.
Sadly there aren’t other places that I know of , to purchase what I need, but I will shop around , because I’m sick and tired to , literally throw money in the garbage, every time I purchase, from them.

19. april 2018
Anmeldelse skrevet uten oppfordring
Logoen til Sensibus

Svar fra Sensibus

Dear Carmela,



While we have appreciated your patronage over the last two years, we are surprised by this comment that you have had nothing but problems with your orders. Also, the order that was most recently sent to you was well within the parameters of fresh cheese. We notified you with the exact expiration dates and to date none of the cheeses that were sent to you have even expired.

We have been responsive to your emails and voicemails despite the offensive and rude language that you have used. For a customer who has ordered from us in the past, you should be very well versed in our shipping policies for example. You placed this order on a Saturday and before Monday even rolled around you were using expletive language on our voicemail and email system. We remind you that it states very clearly on our website that orders do not ship on Saturdays and Sunday but ship on the first business day which is Monday. This is exactly what was done.
Our customer service is geared to provide complete satisfaction however using language of such a rude nature does not make our team any more or less responsive. We do offer refunds, we always try to fix any problem within reason and we have had a very good success rate with customer satisfaction. Our business would not thrive if we constantly sent inferior or rotten product. We stand behind our quality and our customer service team.

Perhaps if you were more reasonable in your approach to human interaction you would find that people would want to help you even more.

Kind Regards

Vurdert til 2 av 5 stjerner

I contacted Sensibus due to a butter…

I contacted Sensibus due to a butter product being stale. Once I emailed CS, I received a phone call the same day and they advised me they will be checking the stock and contacting me the following day. 2 days later I have not heard back and I have emailed them multiple times with no response. I've had to throw away $60 worth of butter due to the issue

24. mars 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

I wish the bags of cookies we ordered…

I wish the bags of cookies we ordered were not so crammed in the shipping box. When they end up like crumbs, they are no longer fun to eat!
Also, it seems like one of the cookie bags had already expired.

22. februar 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfect

The Website is great, the delivery was quick, and the cheeses that I selected as a result of the descriptions online were amazing.
Will purchase again!

16. februar 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I'm sometimes hesitant to buy expensive …

I'm sometimes hesitant to buy expensive products online, as one never knows what the quality will be like. But Sensibus generally has great prices on gourmet foods, so I've taken the risk - and been very pleased! Everything I've ordered from the has been great, and the service is top-notch. I always know when what I ordered has been sent out and when it's been received, and have never had any kind of issue.

21. januar 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Disappointing

The Gres Champenois cheese was very good. The butter was, well, quite boring and no different than what we can get at a convenience store. I wish I could remember the name of the hard orange cheese so I don’t ever buy it again. 100% of everyone who tried it said was inedible. All in all it wasn’t worth the $50 paid for the entire package as a Christmas gift.

3. januar 2018
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very very pleased

I have shopped at Sensibus for many years. I found them looking for Parm-Reggiano cheese. My passion. Then ordered the best olive oil, and the affordable balsamic oro vinegar. The black truffle butter I order once in a while for a treat. I have never been disappointed, ever. I receive my order within a few days, and any corrections that I needed where done swiftly and profusly apologetically. Customer service is the best I have dealt with, and love their sales of course. I am very pleased. No doubt about it.

17. desember 2017
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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