Security Warehouse Anmeldelser 

Having used security warehouse for years with no issues then all of sudden an issue .
I was emailed and told items would need to be ordered as out of stock even though in stock when ordered .
This can be accepted but what is not acceptable is the fact they put a huge increase on the items .
I tried to explain situation and that I am a trade engineer .
Then you state you'll give discount ,even though charging more ! How does that work !
Email returned quoting take it or leave it basically .
Extrememy poor service and couldn't care less attitude.
Terrible ,you have lost a loyal customer for life ! And you will lose many more with that type of attitude .
I also will be passing onto my colleagues and leaving this review on several sites .
Get real ,listen to your customers ,especially trade ones !.APPALING !

I had a small problem with an alarm panel that I purchased from Security Warehouse.
They very efficiently organised a complete swap including the delivery.
I would not hesitate to recommend them to any alarm installer.

Faulty product changes ok. Shame about the time it takes to get through on webchat and online contact.

No contact unless you log in to find that even though you paid extra no goods have been dispatched because 1 item is ex stock. Hideous amatuer business

I'm not usually one to write reviews however i feel i must.

Whilst i wasn't initially that impressed with the delivery timescale (they do say it takes 4-5 days to ship goods) - which to me probably means they are simply taking the order from you, ordering the goods on their supplier - waiting for it to be delivered and then sending to you. From my point of view these guys had the cheapest price on the net so i was happy to wait - That said, it only actually took them 2 days. (Placed order late on Friday - They delivered Wednesday)..

Following on from the order i had 2 products which were delivered damaged - which then had to be replaced multiple times.. When this happened they had the goods in stock and delivered and collected next day!? Not sure how they did this but was great.

Amy in customer service is brilliant and always easy to communicate on chat.

I'll use them again for sure..

Would be nice to have some additional delivery options but you do know you get awesome service with DPD.

Rubbish, ordered an ACT 1070 proximity reader, when it arrived it is second hand, and they new it was second hand, our customer is desperate for installation, when we tried to install it does not work. Very annoyed, awaiting response from security warehouse.

Following your reply, still rubbish, how on earth this item could have been classed as new, box opened, security seal broken, writing on box, writing on the fob (that shouldn't even have been in the box) screw terminals damaged, old screwed up instructions. It's very easy to say we're sorry, but it shouldn't have been sent in the first place. Rubbish!!!!!

The Security Warehouse team was great merging 3 orders and allowing me to use my own courier to pick up my order.

Bought an an Alarm Kit from Security Warehouse. Had no updates regarding delivery. Tried calling them (premium rate number) only to get a messsage to email or use chat.
Got an update finally 8 days after placing order... No Stock! Asking questions via email took a few hours to 1 day for a response. Requested refund which was returned nearly 2 weeks after placing order.

Loose the Premium Rate Number which is useless for support, and maybe allow customers to talk directly to staff for updates, instead of taking hours/days for a response.

Ended up using another local company City Security Systems. No problems

£4.50 delivery charge for a serial cable they could have posted in a Jiffy bag - and it took a week to arrive. Highly dissatisfied.

Amazing customer service! My experiences have never been so positive. They won my heart!

Bought a Texecom system and really pleased with the service from initial order.
Communicated well, arrived quickly and even when I had to exchange one of the PIRs it was turned around in 24hrs.
Didn't have to call them as they have a great online communication method where one of their team (Amy in my case) took ownership and made sure my questions were answered quickly and to my satisfaction.
Would use again with question.

Easy to deal with, do what they say and great prices. Kind of doesn't get any better?!

Great company, exceptional service and support, all taken care of very quickly, would definitely use again!

Absolutely first rate after-sales customer service. I had a warranty failure, and the way it was dealt with was excellent - their communication all the way through was faultless, and they swiftly arranged a swap. They even phoned me when the replacement was going to be delayed by 24 hours to let me know, and to check whether the following day would be a problem, or if I needed to change where the swap was going to be done. Can't praise them highly enough - and the prices I had paid were also extremely competitive. I will return to this shop without hesitation.

Just contacted security warehouse to chase an order I placed on 11th December to be told it hasn't even been posted ,this review was done on 18th December this is a company who say orders are posted within 1-3 days ,I cancelled the order .

Good company to order from I don't think so

Bought a system which was customised and delivered as promised. I then managed to forgot the password which caused various issues, but I received very prompt and helpful directions (and a lot of patience)throughout the process of sorting out the problem.

Satisfied....

Based on the reviews here, I was a little nervous when placing my order however, as their price on an alarm keypad was the cheapest around, I thought I'd give them a go.

Unfortunately, as this was my first order with them, I couldn't have a different delivery address to the billing address which is what I had done when placing the order. Within an hour of ordering, I was informed of the issue via emqil. Having used their live chat, the issue was resolved within a few minutes and was back on track.

The update system on their site was informative throughout with order updates.
I selected a 1 hour time slot delivery. Item arrived within 2 days of placing my order.
Please with the item, pleased with the service. What more can I ask for.

Asked what sounders they had in stock for via the chat and hit the wall of ask on the forum !! So you can not ask about any thing they sell you have to ask the forum. So will take the custom to another company.

Good prices, fast delivery. However when it came to the situation I needed some technical advice about the purchased product then I hit the wall! When I called their number and choose technical support I had been told by machine to go to the website. So I did. I wrote short description in enquiries and next day I had the answer that if I need any technical advice I should contact product manufacturer. Guess if the manufacturer's number was in the message or I had to look for it myself....
Not a total fail but with little effort they could do much better...

Have found Security Warehouse to be very helpful, getting in special order items, combining orders etc.
I would have no problem recommending them to others