Secured Homes Anmeldelser 

Getting some prices for a replacement window. Thought we should get a few quotes to compare.
Contacted Secured Homes and told them exactly what was required. They rang us to arrange a visit and were very pushy about what prices we had already been quoted and that they needed both myself and my wife to be available. I suspected we were going to get the hard sell but we only wanted a price at this stage.
Salesman arrived and once again was keen to know what other prices we had been quoted.
I didn't want to disclose them as I wanted their best price.
Looked at the job and told me that their minimum order charge was £900. Much more than our other prices. Thanked him for coming and he left.
About an hour later I got a rather abrupt phone call from them saying that had we told them what prices we'd been quoted they would have told us their minimum order charge and wouldn't have "wasted their time" coming.
I would have thought that has they told us their minimum order charge before they came we would have advised them not to visit.
Very unprofessional attitude. Thankfully we got away without having to waste our time on the hard sell.
All the other companies we have contacted have been happy to quote. We will need our bow window replacing in the next 12 months.
I don't think we'll be bothering them again

Expert and professional service received. The French Windows were fitted with little disruption and the workmen took away the hold doors and windows. Thank you.

From star to finish it was very smooth and straightforward the lads that came to fit were polite and funny they tidied up before they left the windows and doors look amazing

Thank you

Very friendly company, polite nice employees, great at there job very professional, altogether fantastic job when I build my porch will be asking them back to do door and window 😃

Excellant service with the 2 operatives arriving on time and promptly took out the old door and replaced with a very good quality new door in a very pleasant and friendly way and then quickly changed a window.We could not wish for better service and recommend them

From start to finish customer service were helpfull informative and kept us up to date through the process the surveyor and fitters fulfilled there side of the fit with good workmanship we had 5 windows and a door all look great no problems and everything ran to time frame with quality windows and door I would recommend this company on my experience

Good price, quick fitting. Excellent product

Arrived on time /sheeted the whole house/arrived at 8.05 and had finished 7 windows by 3.05 even in30 degrees temp
Excellent work and cleanliness
Highly recommended

Smooth from start to finish the two fitters did the job quickly and cleaned up highly recommend

The two guys that fitted the door did an amazing job. They were quick, cleaned up along the way, and left it tidy. Pleased with the quality of the work.

**Updated Review – Matter Resolved**

Following my original review, I wanted to provide an update as the matter has now been resolved.

After a lengthy dispute, Secured Homes eventually agreed to reduce their quotation to a figure that was broadly in line with the two other independent quotations we obtained. Those quotations were considerably lower than the original price we were given and, in our opinion, represented a much more realistic market value.

Our biggest concern throughout this process was the sales experience. The initial visit was a **cold-call doorstep sale**, and the salesperson remained at my 77-year-old mother's house for around **four hours**. My mother is the full-time carer for my father, who suffers from advanced dementia, and she found the whole experience overwhelming. We do not agree with the company's view that this did not amount to high-pressure selling.

The original quotation, in excess of £13,000 for a small three-bedroom terraced property, was, in our opinion, excessively high. My mother felt embarrassed about the situation and did not want to make a fuss, so thankfully our family stepped in to help resolve the matter.

Now that the installation has been completed, I have to say the installation team were excellent. They were polite, efficient, tidy and completed the work to a good standard. The windows themselves appear to be of good quality, and we are pleased with the finished installation.

My advice to anyone considering replacement windows or doors would be **never sign an agreement on the day of a doorstep sales visit**. Always obtain at least two or three independent quotations first so you have a realistic comparison of prices before making a decision.

Whilst we are pleased the matter has finally been resolved, it should not have taken months of correspondence and legal proceedings before a fair price was offered.

From start to finish the whole process was made very easy. The rep that came out initially was easy to talk to and was very helpful right through to the installers who were very efficient and tidied up throughout the installation. The whole house (14 windows, 2doors) was completed in 2days. I was kept informed throughout the whole process over the phone, phone staff were also extremely helpful. Can't recommend this company enough. 5 stars

Fitter was quick and friendly. Already had comments from neighbours about how good the new door looks.

They arrived exactly the time they said they would.
They don’t mess about they’ve got straight on with the job and everything was tidied up when they finished and the windows and doors look amazing.

Fast delivery, very good price for high quality windows that were swiftly installed with no fuss.

Arrive on time introduced themselves very experienced. Friendly and polite, kept my floors clean and took all rubbish away with them. My windows sparkle I'm very pleased and satisfied with their work highly recommend

The guys were very pleasant and did a great job can’t fault them

Everyone involved from the first contact to final completion were professional in every way. It is a company that demonstrates that ‘Total Customer Service is the extra dimension’.
The two man team that did the installation were very professional in all aspects of their job……thank you!!!!

Outstanding.
The two guys worked ever so hard.
Arrived early and got started. They were very polite and cleaned up as they went along. Along the way office staff were very polite keeping us informed.
I would absolutely recommend this company and would definitely use them again. Windows are perfect.
Thank you