The alarm went off the evening following a routine service. There appeared to be no reason. This has happened before after a routine service
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Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Vis mer
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He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Vis mer
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The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Vis mer
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Informasjon om virksomheten
- Forhandler av innbruddsalarmer
- også i
- Brannalarmleverandør
- Leverandør av sikkerhetssystemer
- Montør av sikkerhetssystemer
- Sikkerhetstjenester
- Sikkerhetsutstyrsbutikk
Om SECOM Plc
Skrevet av virksomheten
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Kontaktopplysninger
52 Godstone Road, CR8 5JF, Kenley, Storbritannia
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
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Ber kundene om å skrive anmeldelser
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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Professional service all round
We have used Secom for well over 20 years now and that in itself gives the recommendation.
Booking easy, maintenance guy friendly and no issues.
7. september 2026
Svar fra SECOM Plc
Hi Mr and Mrs Turgoose
We truly appreciate your long-standing loyalty and are delighted to hear about your positive experiences with our booking process and friendly maintenance engineer. We value your feedback.
Kind regards.
Lorraine.
Competence of Engineer to put right the…
Competence of Engineer to put right the lack of previous maintenance
3. september 2026
Svar fra SECOM Plc
Good morning
We're glad our engineer could effectively address the maintenance needs. Thank you for your positive feedback.
Kind regards.
Lorraine.
Charming polite considerate could not…
Charming polite considerate could not fault him
2. september 2026
Svar fra SECOM Plc
Hi Sally
We are so happy to hear such wonderful feedback about our engineer and the service he provided. We truly appreciate your kind words and these will be passed on.
Kind regards.
Lorraine.
Your Engineer was courteous
Your Engineer was courteous, helpful and knowledgeable. The service was completed in a timely manner, without issues.
31. august 2026
Svar fra SECOM Plc
Good afternoon
We're delighted to hear our engineer provided courteous, helpful, and knowledgeable service, completing the work efficiently. Thank you for your wonderful feedback.
Kind regards.
Lorraine.
The engineer checked everything very…
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he needed to go through everything carefully to make sure it was all correct.
He was also a supervisor and needed to take calls from other engineers and give them advice during the visit.
Although the visit was quite long and tiring me, I really appreciated his patience, thoroughness and professional approach. He took the time to make sure everything was properly checked and resolved.
26. august 2026
Svar fra SECOM Plc
Good morning Naoko
Thank you for taking the time to share your feedback with us. Your kind comments are greatly appreciated and will be shared with the supervisor and his manager.
Kind regards.
Lorraine.
Operator came in on time and finished…
Operator came in on time and finished the job efficiently
26. august 2026
Svar fra SECOM Plc
Good morning
We're glad to hear our operator was on time and efficient. We appreciate your positive feedback and this will be passed on.
Kind regards.
Lorraine.
Just had engineer Conor talk me…
Just had engineer Conor talk me through a remote tamper fault fix. I’ve had the pleasure of him helping out before and he is truly excellent every time. Very calm and manages to explain with clarity and humour.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra SECOM Plc
Hi Damien
We're so happy to hear about your positive experience with Connor. It's great to know that his assistance was clear, helpful, and delivered with such a great attitude. We truly appreciate you sharing your kind words and these will be passed on.
Kind regards.
Lorraine.
PPM checks
Routine task, but he knew what he was doing and did it efficiently. Our systems are a bit old, but was still able to deal
25. august 2026
Svar fra SECOM Plc
|Hi Robert
We are so glad to hear that our team member efficiently handled the task, even with your older systems. We appreciate your positive feedback and this will be passed on.
Kind regards.
Lorraine.
Great service
20. august 2026
Svar fra SECOM Plc
Hi Bao
Thank you for taking the time to review us. We really appreciate the positive feedback about our service.
Kind regards.
Lorraine.
John arrived in the time frame got…
John arrived in the time frame got straight down to the job, no messing about, polite and courteous did the job, what more can the customer ask for
24. august 2026
Svar fra SECOM Plc
Hi William
We're so glad to hear that John arrived promptly and completed the job efficiently and courteously. We truly appreciate your kind words and positive feedback and this will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Aaron arrived on time and as usual very…
Aaron arrived on time and as usual very polite and efficient, service done without fuss or delay. Thanks
11. august 2026
Svar fra SECOM Plc
Hi Karl
We're so happy to hear that Aaron was very efficient and polite, and that everything was done without any fuss. We truly appreciate your kind words and will ensure they are passed on.
Kind regards.
Lorraine.
The Engineer no issue with him.
The Engineer no issue with him.
Been over 5 months “ SAB TEMPUR” keeps recurring . Was told that on this visit this will be sorted.
Engineer had no idea about it!
He took photos of the 30 year old bell outside . Now job no raised !
18. august 2026
Svar fra SECOM Plc
Good afternoon
We appreciate you taking the time to share your experience. We are concerned to hear that the recurring issue with "SAB TEMPUR" was not resolved during the recent visit, despite your expectations. We understand your frustration regarding the engineer's lack of awareness about the problem. Your concerns have been passed to the Regional Management team to arrange for the SAB issue to be resolved and for the overall process to be reviewed and amended as required. Please accept our apologies for the inconvenience experienced.
Kind regards.
Lorraine.
An excellent service.
The engineer was on time, very pleasant and amicable. He got on with his work and explained what he was doing. A very polite and respectful young man.
19. august 2026
Svar fra SECOM Plc
Hi Raymond
We are so pleased to hear about your positive experience with our engineer. It's wonderful to know that their professionalism and clear communication made a great impression. Thank you for sharing your kind words which will be passed on.
Kind regards.
Lorraine.
Svar fra SECOM Plc
Hi Mr and Mrs Howard
We're so happy to hear our engineer provided great service. We appreciate you recommending us.
Kind regards.
Lorraine.
The engineers visiting the site are…
The engineers visiting the site are great, however the logistics process for organising items for jobs is not that great and repeated visits are required due to lack of / incorrect equipment.
E.g lack of extension poles for heat detectors or equipment without fully charged batteries.
4. august 2026
Svar fra SECOM Plc
Good morning
We appreciate you taking the time to share your feedback. We are concerned to hear about the issues you've experienced with equipment logistics, leading to repeated visits. We understand how frustrating it is when our engineers arrive without the necessary tools, such as extension poles or fully charged batteries. We are actively reviewing our internal processes to ensure our teams are always fully equipped for every job, and we are committed to making the necessary improvements to prevent these situations from recurring.
Kind regards.
Lorraine.
Svar fra SECOM Plc
Hi Carolyn
We're truly happy to hear our engineer quickly resolved the issue for you. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
polite engineer
polite engineer , got on with service no trouble due to the power being off when he arrived as we had a ten minute delay . thank you great service
10. august 2026
Svar fra SECOM Plc
Hi Stephen
We're so glad to hear our engineer provided great service. We appreciate you sharing your positive experience with us.
Kind regards.
Lorraine.
Annual maintenance service
Good communication re arrival time. Engineer arrived earlier than estimated, very straightforward service.
In and out in 20-30 minutes. The Engineer was courteous, professional and friendly explaining everything he was doing. I’m a very happy customer
6. august 2026
Svar fra SECOM Plc
Good morning
We are so pleased to hear about your positive experience with our service. It's great to know that our engineer provided such courteous, professional, and friendly assistance, and that the communication regarding arrival time was helpful. We truly appreciate your kind words and are glad we could make you a very happy customer.
Kind regards.
Lorraine.
Very polite engineer
Very polite engineer, showed him around and he just got on with the job efficiently and informed me of the process.
3. august 2026
Svar fra SECOM Plc
Good morning
We're so glad to hear our engineer provided efficient service and kept you informed throughout the process. Your feedback is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
Svar fra SECOM Plc
Hi Loyi
We're glad you had an excellent experience. Thank you for your kind words which have ben passed on.
Kind regards.
Lorraine.
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