poltronesofà - Worthing Anmeldelser 

315
TrustScore 4.5 av 5

4,5

Beliggenhet

Bytt filial

Unit 1, Red Square Retail Park, Sompting Rd, BN14 9LA Worthing, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

From start to finish - apart from the antisipation of the wait - everyone has been great. Callum in store was patient and helpfull. The delivery guys, although under pressure were so professional and... Vis mer

Vurdert til 5 av 5 stjerner

Had a very enjoyable experience was told the night before of our expected delivery time and again on the following morning. The 2 delivery men were very respectful of our home and swiftly had our... Vis mer

Vurdert til 5 av 5 stjerner

Received our villa sofa which is lovely but we had ordered two power chair ends or so we thought as the order shows recliner cups which shows that our intent was to have recliners however seems there... Vis mer

Vurdert til 5 av 5 stjerner

From start to finish, everything in our experience went smoothly. On visiting the branch we were given both the freedom to browse and great support when needed. We ordered our sofa, were given an esti... Vis mer


Informasjon om virksomheten

  1. Møbelbutikk

Om poltronesofà - Worthing

Skrevet av virksomheten

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrevet av virksomheten


Kontaktopplysninger

  • Unit 1, Red Square Retail Park, Sompting Rd, BN14 9LA, Worthing, Storbritannia

  • +441917313300

4,5

Enestående

TrustScore 4.5 av 5

315 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(315)

17 550 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

don’t bother

don’t bother! Went to worthing w sussex branch was given the spill by the sales agent. yeah 8 weeks wait usually being delivered in 6 weeks , 4 months still waiting. 3 dates have been given move them by a week each time .
Useless company

UPDATE - Tegan replied stating we were getting the delivery 1 day before our delivery date ! Its now been changed again for a week past the delivery date and still waiting - have asked for a refund

2. februar 2025
Anmeldelse skrevet uten oppfordring
Logoen til poltronesofà - Worthing

Svar fra poltronesofà - Worthing

Good Morning Andrea,

I hope you are well and thank you for your time leaving a review.

I am very sorry to see your order has been affected by delays, I can completely understand how disappointing this may be for you.

So we can take a look into this, please send a screenshot of your review to socialmedia@scs.co.uk with your order number or address and postcode.

Many thanks,
Tegan - ScS Social Media Team

Vurdert til 5 av 5 stjerner

Communication has been brilliant

Communication has been brilliant. Notified a week before and kept up to date until delivery. Aaron and Shaun were very good and courteous. Couldn't fault them. They were rushed as they could not deliver close enough to the house, then had to assemble.

26. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Appalling company to deal with

Appalling company to deal with , placed an order in January , lead time was 5 months , salesman did not make it clear that there could be an additional 28 days on top of that making 6 months in total , gave up waiting in the phone que , they took a day to call back and never replied to emails
absolutely no communication between placing the order and my phone call today
one week before the delivery date and they still cannot confirm when it will even arrive
my advise would be to use a small independent company who cares about their customers

25. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til poltronesofà - Worthing

Svar fra poltronesofà - Worthing

Good Afternoon

I hope you are well, Thank you for leaving a review.

I am very sorry for the lack of communication from SCS and the delays in your furniture.

Please can you provide a screenshot of your review along with your order number or address and postcode to socialmedia@scs.co.uk and we can assist you further.

Thank you
Lucy - SCS Social Media Team

Vurdert til 5 av 5 stjerner

Excellent Customer Service at SCS

We were greeted by Andrew Scales who made us feel very welcome. He initially asked what we were looking for and he then gave advice on the materials, colours etc and invited us to look around and take our time. At no time did we feel pressurised into making a purchase. Andrew gave us information about the company and the quality of materials they use.

We were offered a hot drink which was very welcome and he answered all questions we put to him. We didnt make a purchase straight away as we wanted to look at competitors. However, we were so impressed with the service that we went back the following day and after putting more questions to Andrew we bought a three seat recliner sofa at a great price.

I can highly recommend SCS. They have some beautiful sofas and Andrew provided a great service. At no time did we feel rushed or pushed into making a purchase.

I would highly recommend them.

18. april 2025
Vurdert til 5 av 5 stjerner

Fab sofa

Easy purchase, great delivery, guys who delivered were great. Respected my property and were very friendly thank you Neville and Stephen.

24. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great delivery team

The delivery team were excellent. Kept me informed and updated of times . They were considerate and well presented. They set up the sofa and did a great job. Were very personable and helpful.

24. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

How embarrassing this must be for a…

How embarrassing this must be for a major furniture supplier to.have it's on nation wide Facebook padge.
Loaded with complaints about SCS shocking customer aftercare

This with their non.independent engineers Emmeria group

1. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til poltronesofà - Worthing

Svar fra poltronesofà - Worthing

Good Afternoon,

Thank you for your review and I hope you are well today.

I do apologise that you have rated us 1* today, if you require any assistance with your furniture please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address so we can locate your account and look into your query.

Many Thanks
Beth - ScS Social Media Team

Vurdert til 5 av 5 stjerner

Great

Lovely, non- pushy and helpful staff. Ordered a sofa bed in one of their amazing colours - great range to choose from!

8. april 2025
Vurdert til 1 av 5 stjerner

Potential Delivery Scam

We paid an expensive delivery fee so why were the delivery men asking for more money to get our sofa inside? Feels like a bit of a scam. Poor from SCS given the amount of money we spent there

10. april 2025
Anmeldelse skrevet uten oppfordring
Logoen til poltronesofà - Worthing

Svar fra poltronesofà - Worthing

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to ready about your experience with the delivery crew.
So that we can investigate this further, please send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can take a look.

Many thanks
Lynsey - ScS Social Media Team

Vurdert til 5 av 5 stjerner

The meet and greet by Andrew was first…

The meet and greet by Andrew was first class. He gave us a brief of the store layout and was first class in his manner. Willing to help with details on the product without being pushy. Thank you and well done Andrew. A most enjoyable experience.

7. april 2025
Vurdert til 3 av 5 stjerner

Will let you know my experience when…

Will let you know my experience when the goods are delivered.
I dont understand that the company I used in Worthing has not got a Direct Telephone line to speak to someone.Do not think that this acceptable.

2. april 2025
Logoen til poltronesofà - Worthing

Svar fra poltronesofà - Worthing

Good Morning Glen,

I hope you are well and thank you for taking the time to leave us your review.

Should you need to speak with us our contact number is 0191 7313300.
All calls are directed to our customer contact centre rather than the store directly so I am sorry for any inconvenience this may have caused.

Thank you for your order with us and we hope that you will be happy with your order on arrival.

Many thanks
Lynsey - ScS Social Media Team

Vurdert til 5 av 5 stjerner

Excellent staff at the shop in…

Excellent staff at the shop in Worthing, super helpful. I did need to call their customer services and it is very difficult to get through, a long wait and the call back function did not work. It was quicker for me to drive to the store where the staff quickly addressed the issue. Delivery was great, easy to track as able to see where the lorry is. The delivery people Taha 1, parked thoughtfully, checked the access way and were very careful not to damage wall/door frames. They assembled the furniture and took away all the packing, super efficient. Happy with the furniture, no damage, clean etc. I would recommend SCS.

7. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Patient, helpful and knowledgeable

Andrew was an absolute delight to be served by. He was patient - we'd had many, many questions, and we changed our minds several times. But nothing was too much trouble.

He was knowledgeable - he knew his sofas!

And very helpful - the coffee was good!

6. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

SCS Delivery

The delivery guys were polite and efficient. They were paying attention to the furniture and our property
Couldn't be better

2. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience

The store looked great, very clean. Staff very welcoming. Andrew was very personable and listened to our needs finding us the perfect sofa for our conservatory.

2. april 2025

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv