We ordered two sofas however due to a change in financial circumstances we had to cancel this order less than 24 hours after the order was placed. We was told this was no issue and we will be refunded within 3-5 days. It is 2 weeks later and after multiple phone calls chasing our refund up, we have been told they have refunded the wrong account, due to them putting the wrong details down. We are still waiting for our refund, and are being told we can't be promised our money back as they have already refunded it, however it has not gone to us! This is their error, however we are having no resolution with this. DO NOT GIVE THEM YOUR MONEY. Our order has been cancelled, we have not received the item, but we still have no money back, and no guarantee of getting this back. I would not like to think what the aftercare would be like if we were to have issues with the sofas, as we are getting passed around, no one seems to be able to do anything themselves.

Having waited months to take delivery of an arm chair, it arrived covered in the wrong fabric choice. Hours spent on online, emails, phone calls and regular visits to the Westwood store (who kindly and repeatedly chased this up on our behalf) and months later our correct order arrived. We received no apology or after sales courtesy call from SCS so once you've paid for your order, don't expect any customer service.

Just had my 2 sofas delivered by the very professional Stewart and Reece. Was kept very well informed about delivery so no waiting around. Sofas are excellent quality, look beautiful and are comfortable. The whole process could not have been better and I couldn’t recommend ScS more.

Very professional put together our new settee and handle them has if they were there own .
Well done scs delivery service

Very helpful informative staff by Stephen, polite and gave good advice

Crew delivered chair efficiently. Unpacked outside so no mess in house. They tested recliner mechanism before leaving. No damage to chair.

Although 90 minutes late we were able to see this on the tracker. They phoned when they were 45 minutes away.

Great communication from the start to the end

The delivery was excellent, they were efficient, helpful and very considerate.

Great experience, delivered on agreed date, confirmed before hand and time slot issued on the morning. Tracking app was bang on and delivery was faultless. Settee assembled and demonstrated very well.

Excellent service and customer care from start to finish. In store salesman was very helpful and the delivery team were great. Kept fully informed of our order process and delivery including tracking of the delivery van.

Penny was very helpful when I was choosing my sofa and armchair. Very grateful for her help. Unfortunate I had to wait 4 months for delivery.

Delivery went to plan except for the manufacturing issue with armchair.
Plenty of notification of delivery time, called by delivery team 45 minutes beforehand. Easily delivered and respectful of home and property.

Penny was wonderful. Very helpful and knowledgeable. Helped my wife and I choose the ideal setup for our lounge and we couldn't have asked for anyone better to see us through our purchase.

good service at store all the way through to delivery.
Alex and Jason were polite and considerate when setting up the furniture.

Sofa was delivered last week.ive already wrote a review about poor service.ive sent complaint emails last week to scs and also ross butland who's supposed to deal with complaints.

Neither have replied,shocking service,once they have your money they couldn't give 2 fks about your concerns if you have any.

already sent emails to multi email addresses including all my details.

Delivery at time expected. Good all round service

The delivery men were thorough and quick to get the furniture into the house, put it all together and make sure the electrical mechanics were working properly.

Delivered on time and when scheduled. Communication was excellent as I had a message the night before and then a confirmed time slot first thing in the morning on the day of delivery. so very easy to plan around. The team even called when they were 15 minutes away. On arrival the furniture was placed in our room of choice all with a smile. Great service. Thank you SCS.

The purchase of the sofa and chair etc we wanted was made easy and we were given all the relevent information we needed.

Stephen was very helpful and pleasant thoroughout.

Very helpful delivery drivers no problems with the the chairs