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poltronesofà - Straiton Anmeldelser 

2 328
•
TrustScore 4.5 av 5

4,6

Møbelbutikk
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Beliggenhet

Bytt filial

Unit 3B Straiton Retail Park, Straiton, EH20 9PW Edinburgh, Midlothian,, GB

•
01655 500399

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I Just purchased a sofa from poltronesofa and the staff and service we received was amazing can’t praise the staff enough the man we dealt with was Jav he was very helpful and friendly and explained e... Vis mer

Vurdert til 5 av 5 stjerner

Kevin was very friendly and helpful from the second we walked into the store. He was very knowledgeable about the sofa we chose speaking us through all the options available. Great customer service an... Vis mer

Vurdert til 3 av 5 stjerner

The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Had a great experience, was greeted as I entered the store and was the staff member explained to myself how poltrone sofas worked, I was then left to explore around the store and I found the perfect s... Vis mer

Informasjon om virksomheten

  1. Møbelbutikk

Om poltronesofà - Straiton

Skrevet av virksomheten

poltronesofà

Visit poltronesofà
poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrevet av virksomheten

Kontaktopplysninger

  • Unit 3B Straiton Retail Park, Straiton, EH20 9PW, Edinburgh, Midlothian,, Storbritannia

  • 01655 500399

4,6

Enestående

TrustScore 4.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,6

Alle anmeldelser

(2 328)

17 646 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Everything was Great from shopping in…

Everything was Great from shopping in store at Straiton The sales advisor was very helpful No pressure at all he gave me an estimated date. We were kept up to date all the time. We got our sofa on the 25th The 2 delivery guys kept me up to date with txt then called They were excellent very professional and helpful from start to finish Very happy with everything 5 star

26. juli 2026
Vurdert til 2 av 5 stjerner

Not happy to be charged delivery when sales rep knew its was going to be a promotion soon

In happy to pay for delivery when it’s is now free on your promotion. Why was I not encouraged to receive a discount of this

21. juli 2026
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Svar fra poltronesofà - Straiton

Good Morning Linda,

I hope you are well and thank you for taking the time to leave us your review.

I can see that your order was placed with us on 15/07/26 and the Free delivery offer only became available on 22/07/26. We can only offer discounts which are available at the time of an order being placed.

When your order was placed there was a deduction of £100 from your delivery charge applied, this is shown on your order confirmation document.

I hope that this helps.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Vurdert til 1 av 5 stjerner

Delivery was on time

Delivery was on time. Crew very efficient and helpful. Very pleasant .Thankyou.

24. juli 2026
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Svar fra poltronesofà - Straiton

Good Morning Catherine,

I hope you are well and thank you for your 1* review.

I am pleased to see that you had a positive experience with us and found the delivery crew to be helpful.

As you have rated us as 1* this would be deemed as negative feedback. If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order and we hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Vurdert til 5 av 5 stjerner

A memorable experience!

I am really sorry, but I do not remember the name of the staff member that greeted us, and helped us through the whole purchasing process. However, he was very polite, helpful and knowledgable. He explained everything in detail, and was supportive at all times. He made our visit a really pleasant experience. If you can identify him, please pass on our warmest if thanks!

24. juli 2026
Vurdert til 5 av 5 stjerner

We were welcomed by a very friendly and…

We were welcomed by a very friendly and engaging staff. Our questions were answered in a knowledgeable way and the lady we were talking to went above and beyond to help us. Our intention was not to buy a sofa on that day but we somehow left with one.

19. juli 2026
Vurdert til 3 av 5 stjerner

Poor service

The two people who delivered my sofas were very rude , they left some packaging and spoke in their own language in MY house. No people skills whatsoever. ScS where perfect when we ordered our sofas. Well done ScS but your delivery staff needs addressing.

17. juli 2026
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Svar fra poltronesofà - Straiton

Good Morning Mr Swan,

I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience with the delivery crew and that you were disappointed in the service from them on the day.
We team always aim to be friendly and professional so I apologise that this was not the case and will certainly pass on your feedback to our Distribution Centre.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Vurdert til 4 av 5 stjerner

Steph was really helpful

Steph was really helpful. Process was straightforward. Hopefully delivery will be efficient too

16. juli 2026
Logoen til poltronesofà - Straiton

Svar fra poltronesofà - Straiton

Good Afternoon Paula,

I hope you are well and thank you for your review.

We’re pleased to hear you had a positive experience with us in store and found Steph to be helpful. I will certainly pass on your comments.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Vurdert til 3 av 5 stjerner

Had issues with selling and getting…

Had issues with selling and getting call backs after chasing to discuss. Delivery was ok. Customer service before sale good after sales not so good.

26. juni 2026
Logoen til poltronesofà - Straiton

Svar fra poltronesofà - Straiton

Good Morning Debbie,

I hope you are well.

Thank you for taking the time to leave us your review and for the feedback regarding your experience.

I am sorry to see that you were disappointed in the service received after your order had been placed with us and that you had issues in receiving a call back.
I can see that you contacted us yesterday and a call back was requested with the store. They have noted that a call attempt was made however as there was no answer they have left you a voicemail with the required information.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

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