Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Vis mer
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Vis mer
Customer service appalling, manager gave me a price for a corner couch plus a 2 seater and because I wouldn’t commit to it there and then his attitude changed. stated that price was only for that d... Vis mer
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Informasjon om virksomheten
Om poltronesofà - Stockton, Portrack
Skrevet av virksomheten
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet av virksomheten
Kontaktopplysninger
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Storbritannia
- 01642 633012
4,6
Enestående
4k anmeldelser
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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very easy to deal with delivery …
Very easy to deal with delivery comfortable sofa brilliant
19. august 2026
The sales assistant listened to what we…
The sales assistant listened to what we wanted and talked us through each sofa that met our needs, excellent service from start to finish.
19. august 2026
Lee helped us and he was amazing
Lee helped us and he was amazing. Polite, friendly and very helpful he was part of the reason I went back after looking elsewhere.
20. august 2026
Lee was very helpful left us to browse…
Lee was very helpful left us to browse with no hassle then sorted the sale out for us . Five Starr service thanks
19. august 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Misrepresentation and bullying tactics from the Stockton manager
I have an urgent complaint regarding misrepresentation and hostile behaviours by the Store manager at the SCS / Poltronesofa Stockton Portrack Lane.
We purchased a sofa after being led to believe it was suitable for a standard home. However, upon arrival, the delivery drivers stated it was physically impossible to get the sofa inside without removing a newly fitted window OR paying hundreds of pounds to have the sofa taken apart and the rebuilt. The drivers informed us that this sofa model cannot fit into a standard house. This was not mentioned at point of sale to us!
I approached the manager of the shop who became abusive and told us we would need to pay storage fees until WE resolve the issue. He also said that since we have now paid, the problem is ours. I tried to talk the store again by phone but again received very rude treatment and threats of further fees, after which the phone was put down on me.
I tried ringing head office but they put me back to the store, to resolve it myself !
I am trying to get in touch with head office prior to going to the furniture Ombudsman
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra poltronesofà - Stockton, Portrack
Good Morning Colin,
I hope you’re well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to see that your delivery could not go ahead as expected and that the furniture was unfortunately deemed to be non-fit for your home.
I appreciate how disappointing and frustrating this must have been, especially when you were expecting your furniture to be delivered.
It is the customer’s responsibility to ensure that the furniture selected will fit within the intended space and can be brought into the property through all required access points. Where access is an issue, our store team can assist with arranging an upholsterer where possible, although any associated costs would be the customer’s responsibility.
We’re sorry that the outcome following your conversation with the store was not what you had hoped for and apologise for any disappointment or inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The service in the showroom was 100% in…
The service in the showroom was 100% in helping us choose to us ordering the product and then updates and then to delivery of the product was 100% yet again cannot fault this company there staff and customer services everybody was so nice and helpful five stars well worth it and we are so in love with the product
23. juli 2026
The lady that served me was polite and…
The lady that served me was polite and very nice person.
18. august 2026
Svar fra poltronesofà - Stockton, Portrack
Good Afternoon Mr Meyer,
Thank you very much for your time today, it was lovely speaking with you.
We appreciate your feedback and are pleased to hear that you were happy with the service from the team in store.
Thank you again for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Gud staff very helpfull and lads gud at…
Gud staff very helpfull and lads gud at fitting it
8. august 2026
Shop visit very good
Shop visit very good, staff gave you time to think no pressure .
Vast amount of options and permutations so plenty of reasons to take your time.
Can’t comment on products yet as no delivery, hopefully that will be as painless as initial visits.
15. august 2026
Svar fra poltronesofà - Stockton, Portrack
Good Afternoon Martin,
Thank you for taking your time to leave a 4* review to share your feedback with us.
I am pleased to see that you enjoyed your visit to Store when deciding on your furniture and that the Sales Advisors gave you time to browse and think without any pressure. I am glad to see that you liked the amount of options available in Store too.
I hope you enjoy your furniture when it arrives.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
George at Stockton branch very helpful…
George at Stockton branch very helpful and attentive
11. august 2026
Svar fra poltronesofà - Stockton, Portrack
Good Afternoon Pauline,
I hope you are well and thank you for your review.
I am pleased to see that you found to George to be helpful on your recent visit to store and its great that you had a positive experience.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Sofa Bed Purchase
we were dealt with by a very friendly able and knowledgeable assistant called Rob. He made feel at ease, told us all we needed to know about the sofa bed range and helped us with our decission
7. august 2026
The 2 men who brought my 2 sofas were…
The 2 men who brought my 2 sofas were very polite. They placed the sofas just where I wanted them. And took all the rubbish away with them
12. august 2026
Delivery a disaster!
Delivery a disaster!
They lost half of our reclining chair and had to reschedule delivery.
Not a problem in itself but we had to do all the work attempting to find out what was happened?
Would appear that there is no accountability within this organisation!
The chair is good quality and we are very satisfied with it.
20. april 2026
Svar fra poltronesofà - Stockton, Portrack
Afternoon,
Thank you for your review, I hope you are doing well
I am glad to hear you are happy with the chair arriving with good quality and are very satisfied.
I’m also sorry to hear that parts of your sofa were missing on arrival, although we're pleased to hear the missing parts were arranged and delivered, I have tried to make direct contact with you to gather further information regarding your experience to be able to pass your feedback on.
Please make contact if needed with our dedicated Aftercare Department who would be able to take the information from you and pass the feedback on of your experience.
Many Thanks
Brad - Poltronesofa at ScS
Social Media Team
This is the second time we have…
This is the second time we have purchased from Poltronesofa, Stockton, in the past few months. Once again we have had an excellent experience from start to finish. Helpful and knowledgeable sales staff, quality workmanship in the manufacturing of our furniture and friendly, helpful and polite delivery team. We would highly recommend Poltronesofa.
7. august 2026
Poor customer service.
We ordered our furniture with good faith, expecting to get interest free payment. Attended the shop to arrange this to be told declined. The manager has put some wrong details in hence rejected. Told delivery was to be at our old address not the new one, which they had been told over and over. Finally furniture arrived all in order. Would not recommend this company for any reason. Paid cash and didn't get any discount or freebies!
7. august 2026
Svar fra poltronesofà - Stockton, Portrack
Afternoon,
We appreciate your comments regarding your experience.
We apologise for any inconvenience this may have caused. We would certainly pass your feedback on for this to be taken on-board following your experience during the incorrect details.
Many Thanks
Brad - Poltronesofa at ScS
Social Media Team
Service and respect from the staff…
Service and respect from the staff especially George
6. august 2026
Friendly and informative advice
Friendly and informative advice. No pressure to buy. Took the time to talk to us about our buy. .Martin was very helpful.
31. juli 2026
Welcomed on arrival and lots of help…
Welcomed on arrival and lots of help and advice given by sales assistant. (Cannot remember the blonde ladies name) Finally decided to buy two two seater sofas
27. juli 2026
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