⭐ One Star – Very Poor Service

I have been waiting for delivery of my sofa since October 2025 (Ordered July 2025), and the experience has been nothing short of dreadful.

There have been multiple failed delivery attempts:

Two deliveries were sent to a completely wrong address.

One delivery was cancelled because the van allegedly broke down.

The final attempt was simply missed altogether, after I waited at home all day with no delivery and no meaningful explanation.

The Stirling branch of SCS Sofas claims they have emailed the delivery depot, but incredibly asked me to chase it up myself. I have tried calling the delivery depot repeatedly and no one ever answers the phone.

This level of service is unacceptable for a major retailer. Poor communication, wasted time, and zero accountability. I would not recommend SCS to anyone.

No one is replying to my emails or had contacted me to give me back my refund of £755 as advised can someone sort this out

Delivery guys were spot on, knew their product well, were polite courteous and helpful. Thanks guys

Super easy from start to finish. Beautiful couch and delivery on time and very helpful.

Still waiting on part of delivery for my couch that I can’t use yet!
Rang daily on update with no joy!
Quite annoying

Three great guys from Glasgow delivered my settee. They had to take the back off the settee to access a very narrow hallway but nothing was too much trouble! It was successfully reassembled and I’m delighted with it. Definitely 5 star service - thank you.

Ordered my new sofa and arrived in July, contacted customer services many times as the Fabric care kit was never delivered to be told it was being sent out and was out of stock( why sell a product you don’t have) from Livingston now 6 months later still hasn’t arrived

Corina was very helpful & knowledgeable. She made the decision & shopping experience so much easier. She's a credit to the company.

Awsome customer seevice from Corina. Stirling store. Very professional amd friendlly. Explained in great detail. Made me feel at ease.bought a lovely new suite. Would defo advice peoole to shop here. Thanks Corina for your impecable customer service xxxxxxxxx from Diane.

First time ever in an SCS store and wow I was so impressed as I walked through the doors I was greeted with the most beautiful smell! and very very welcoming staff… Corina who served me was so lovely and very knowledgeable every single Q I asked she had the answer or suggestion! I loved the lighting tool as I was in between two colours the tool helped me in my decision.
Thank you one happy Customer home with my dream sofa on order ! Corina is a true credit to your store/ company.

Got new sofa delivered, part (extra seat) delivered 5 days later. Sofa dors not line up correctly seats creased gaps in back and front that i can put my hand in shocking product. Cant get any help from store or customer service but believe me i WILL be rejecting this sofa.
DO NOT BUY FROM THIS COMPANY

I purchased a sofa on 2nd Sep at Stirling Scs from the Manager Yvonne.
On the 2nd Dec the wrong sofa was delivered. I contacted Yvonne immediately, to let her know what had happened. I contacted them again two weeks later and they still could not tell me anything. On my third call today 20th Dec again no information.
Scs had not contacted their financial company to advise them of any issue.
So I had to cancel the Direct debt, as I had not received my order. Only to be told this may now effect my Credit score etc.

So I have someone else's sofa and have to wait possibly upto 3/4 months for the correct one, again!

We had a date for delivery of 8/12/25. When our sofa arrived the delivery men said the chair that was part of the order was not in the van. A call to the Stirling shop revealed that it was in the van but the van had left.
We then received no communication about delivering our chair until the 16th when we were told it was arriving the following day without an idea of when or if it was convenient for us. We had phoned the Stirling branch three times but they were unable to help and said they would send an email to the delivery company.
On the day of delivery the window of delivery was 12am to 11.59pm but the chair was delivered at 10.30 although we did have a call 1 hour before.
What we are unhappy about is the poor communication from the delivery company.

Cleverly laid out showroom with attractive ideas for how to set up your own living room. Lots of choice in design and materials. We felt welcome and had great advice and support from Steve.

I bought my suite in August delivery in November very happy with the suite and service in store. However very disappointed in the delivery as my leather care kit was supposed to come with it. Phoned shop 3 times and told No problem we will get it out to you 3 times. No leather care kit arrives. Obviously I want to keep my suite in tip top condition however don’t want to just buy a kit in case it’s not the proper stuff. Very very disappointed customer.
Feel almost like well you’ve bought you suite now off you go and don’t bother us again

I ordered an Edale 2-seater sofa from ScS on 7 September 2025 from the Stirling store, paying in full with an estimated delivery of 7 November. What followed was over 100 days of frustration, incompetence, and total disregard for the customer – the sofa finally arrived on the third attempt on 11 December, but only after endless chasing on my part.
• First delivery (20 Nov): Took a day off work for a confirmed 13:55-14:10 slot. Van never showed, no call or apology.
• Chased them for days with 6 phone calls; promises of callbacks never happened. One advisor admitted they couldn’t contact their own warehouse.
• Second delivery (2 Dec): Another full day off – complete no-show again.
• They then gave me the warehouse number and told me to book my own slot because they couldn’t reach it – outsourcing their job to me! Provisionally set for 16 Dec, but salesman promised to find an earlier one proactively. No contact.
• I chased on 8 Dec and they “discovered” a slot for 11 Dec that they’d never told me about, so much for being proactive. Took yet another day off – it finally arrived, but with no prior confirmation or heads-up.
• Compensation: Started at insulting £66, refused to budge despite my lost wages (three days’ annual leave in total, far exceeding that). Finally upped to £119 (which was the price of delivery), but still inadequate for the stress and time wasted chasing.

The absolute worst aspect was ScS’s shocking lack of communication and empathy – repeated no-shows without any notice, broken promises on callbacks, forcing me to do their admin work, and zero acknowledgment of the huge inconvenience or financial loss caused. No real apologies, just scripted excuses and lowball compensation that ignored the human impact.

The perfect example to sum it all up, just off the phone with Nicolle from customer service who my was processing my refund and not once did she apologies for the whole ordeal.

AVOID AT ALL COSTS

Waited in all day for a delivery that never came. Had my window removed at the allocated time slot, only for no sofa to ever appear! Called every number I could find at got the same loop back to my local store who said they don't have contact numbers for the delivery team, only an email address. So every time I called, they just sent another email- handy! A few hours after my so called delivery slot, I was emailed a confirmation of delivery. Well unless the fabric is made from the same cloth as Harry Potters invisibility cloak, I think not.
Not a soul called me to give me an update on anything. Emailed CEO and Regional Manager and got a reply back basically saying sorry, its unacceptable, but we don't know where the sofa is.... Keep it! I have wasted a full day off work and money on a joiner to remove a window that didn't need removing after all!

I WANT A REFUND

Truly Horrendous Customer Service – Avoid SCS at All Costs!

I have had the worst experience imaginable with SCS. On 27/11/25, they delivered only half of my sofa. Since then, I have spent hours on the phone, been promised callbacks from managers, and received absolutely no contact whatsoever.

I have also sent emails requesting that my complaint be escalated — no acknowledgment, no response, nothing. I have no idea where the rest of my sofa is, or if it even exists.

I’ve since discovered numerous Facebook groups full of other customers trying to help each other because SCS clearly does not care about its customers. This is literally the worst customer service I have ever experienced. Avoid this company at all costs.

Popped into the store for a look and met Danny. I can’t praise him enough. I had no idea what I was looking for and he made the process very easy. Really down to earth guy with a good sense of humour. Very informative and explained everything clearly. Safe to say I’m happy with my purchase. He definitely is a credit to SCS.

We recently purchased an ex-display sofa bed from your Stirling store. We had paid a £220 deposit and the remaining amount was through finance. The sofa has now missed a few delivery dates. When we contact the store manager we are met with rudeness and unwillingness to help. When we went back into the store the manager at first refused to speak to us and we found our sofa still sitting on the shop floor. The blame is getting out onto the distribution center that no one can seem to get in contact with. All we want is our money back and to cancel the sofa but no one's seems to be able to do this.