I recently wrote a review , and unfortunately have to continue with the sorry saga.
Sofa delivery one arrived but delivery guys could not get it through door without trying the other entrance options, which resulted in a non delivery. A new delivery was arranged for today, the the really helpful guys got it in without much effort. However, when one part was in situ I noticed that not only was it the wrong colour , but also the wrong sofa !!! It’s consequently gone back and I’m left with nothing. Trying to get through to the helpline is a nightmare also unless you press the option that you want to pay them something, and then they got back quickly. Dreadful , apart from the staff on the end of the telephone when I finally got through. Two days off work with loss of pay for nothing. Not happy !!!

Really pleased with SCS, from sales staff, right through to delivery. I was updated a couple of times re time of delivery and the sofa’s came within 5mins of original time. Guys were extremely polite and very efficient. Delighted with my furniture.

Went into the shop looking for a new sofa, had a good look around and finally decided which one we wanted. Seen by salesman. Purchased what we wanted

Trevor , our salesman, was fantastic. Very attentive without being overwhelming.

Rhianna was most helpful and after stating what we wanted she showed us our prefect suite

Extremely helpful, pleasant and knowledgeable staff member who knew what I was looking for and found the perfect sofa for me.

We have visited this store many times and each time have been helped with all our questions. Mohammed was a great help throughout our process of purchasing our sofas. He gave us all the options and was very patient with us deciding. Thanks a lot for all the help

We have used SCS more than 20 years ago when we moved to Dorridge
We have bought some new sofas a few weeks ago and we love them

Fantastic service from start to finish from the excellent service received from Damain in the Solihull store to the 3 delivery men who brought our sofa today. Had to take the door off to get it in but they did everything they could to get the sofa in and it looks fabulous. Lovely quality and so comfortable.

Job 66108184- delivery guys did a great job. On time , careful and superb. Thank you

J2D- 342-

Its our third sofa from scs another good job from you guys , the delivery guys was brilliant kingsley & ehis was so professional it was a delight having them in my home . Its a 100% from me well done scs

Brilliant service and perfect delivery men, polite, helpful and very pleasant

Thanks to Gerald for his expertise. Great service, kept us informed all the way. Very happy with purchase. Delivery on time and very helpful and efficient

Two lovely men. On time and efficient. Pleasant and obviously know their job.

AWFUL SHOP
Our sofas were ordered before Christmas, we wanted to cancel after less than 5 days of ordering them and they wouldn’t let us without keeping our deposit, there was no grace period even though we were told there was and now the delivery is being delayed and they still won’t let us cancel. They are saying the date was only ‘estimated’
Never experienced such awful customer service
I would not shop here ever again

The staff at your store were very helpful and polite answered any questions we had I was impressed with the service

My delivery was great! They kept me informed of the delivery. They introduced themselves, Scott & Carl, very friendly, pleasant. They respected property, was very careful, & caring. He even put it all in place & positioned it just how I wanted it. I've been very happy with their delivery & very happy with furniture. 'Amesbury' a lovely biscuit colour. Very comfortable.

I thought the

Excellent member of staff, nothing to much trouble and answered all my questions and there were a lot !!!!

Mohammed was very helpfull