We were met by a lovely lady at the door who pointed us in the right direction and left us to look around. When we found a sofa we liked she showed us what colours and fabrics we could have and expla... Vis mer
Beliggenhet
Bytt filialUnit 8, Metro Retail Park, 0, NE11 9XU Gateshead, Tyne and Wear,, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Staff in store very helpful and knowledgable. However delivery information not good enough. Changing delivery date good. Two days before good. No contact day before so I was blind for tim... Vis mer
We were welcomed into the shop at Gateshead asked what in particular we were looking for then shown where they were and left to peruse around without any hard sales staff , bought what we needed and w... Vis mer
The delivery team were on time and provided a good service (Kye and Liam) What they couldn't deliver which the shop had promised was that the delivery would wrapped/ protected when brought into the... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om poltronesofà - Metro 2
Skrevet av virksomheten
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet av virksomheten
Kontaktopplysninger
Unit 8, Metro Retail Park, 0, NE11 9XU, Gateshead, Tyne and Wear,, Storbritannia
- 0191 731 3300
4,6
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great service
Great service. Delivered two weeks early. Professional install and setup. Love it
28. juni 2026
The Italian touch and the warmth of…
The Italian touch and the warmth of staff makes always the difference….
Good impact in my first visit on the store !!
30. juni 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
After waiting 16 weeks my settee,s…
After waiting 16 weeks my settee,s upholstery is terrible creases and bumps looks worse than the one I I changed it for and I am waiting to see how they proceed with my complaint. delivery personnel were good.
27. juni 2026
Svar fra poltronesofà - Metro 2
Good Morning David,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns with your furniture and the interiors.
If you have not already done so then you can report this to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all relevant information and fully review this for you.
Many thanks,
Poltronesofa at ScS
Social Media Team
Professional and dedicated staff
27. juni 2026
Svar fra poltronesofà - Metro 2
Good Afternoon,
Thank you very much for your time today, it was lovely speaking with you and we really appreciate your feedback.
We hope that you continue to enjoy your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service and advice
Great service and advice. The men who delivered and put up the settee were very friendly and helpful
30. juni 2026
Corner suite delivery and installation
Delivery and installation was chaotic and rushed resulting in missing support feet, screws not tightened, lack of care and attention to the product, no plan for a good installation and couldn't wait to leave, resulting in missing parts and a 3 week wait until a fitter comes out to fit and check all fittings properly, then, hopefully we can use our suite. this has greatly let down the store and us, the customer.
The staff and store at metro centre were excellent throughout but have been let down by substandard delivery and installation process.
24. juni 2026
Svar fra poltronesofà - Metro 2
Good Morning Mr Charlton,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to read about your experience with the delivery crew and how this felt rushed, causing issues with the installation of your sofa.
I can completely understand how frustrating this must have been for you.
It is noted that a service has been raised and the required part has been placed on order. An appointment has been booked for a technician to attend on 13/07 as this allows time for the part to arrive ready to be fitted.
Again I apologise for any inconvenience caused.
If you have any questions on the meantime then please contact our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service.
The staff were very friendly particularly Lesley who dealt with us. Very informative and professional. Good range of products.
24. juni 2026
Thee whole process went really well
Thee whole process went really well. We were contacted day before and morning of delivery. The delivery men were great from taking away rubbish and putting the sofa and chairs together. I am very pleased with the product
28. juni 2026
Communication was great
Communication was great, delivery guys were respectful and helpful
26. juni 2026
They did a brilliant job very happy…
They did a brilliant job very happy with service thank you
27. juni 2026
No pressure to make a decision and…
No pressure to make a decision and helpful when we did
23. juni 2026
The delivery team were professional…
The delivery team were professional helpful and courteous
26. juni 2026
Great service and delivery
I was worried that my porch is narrow but the 3 seater came in 4 parts and easily fit. Sofa was clicked togethet in minutes job done and i love it. It was a red hot day so gave the guys a cold can of pop each when they left.
26. juni 2026
We were allowed to browse without…
We were allowed to browse without feeling pressured but were able to ask advise about different sofas
23. juni 2026
The sofa & chair arrived on time but…
The sofa & chair arrived on time but there was an issue with part of it - this has been reported to the company and they are sending a technician but not for a further 4 weeks.
While we are happy with the sales and delivery service we are unhappy with the length of time for the remedial action.
25. juni 2026
Svar fra poltronesofà - Metro 2
Ciao Mrs Moore,
I hope you are well and thank you for your review.
I am very sorry that you have an issue with your furniture following your delivery.
I can see that this has been raised with us an a technician appointment has been arranged.
I apologise that the date for this is a little longer than you may have hoped for but rest assured we will look to resolve this for you as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
I received a message that delivery…
I received a message that delivery would be 8.30/8.45 so when I woke up at 7am I thought I had plenty of time to get washed and dressed and have breakfast. Unfortunately they turned up at 7.15 am when I was still half asleep and I had to rush to get dressed while they brought in the chair. I wouldn't normally complain about an early delivery but at that time in the morning it took me by surprise.
I love my chair and in this hot weather it's just what I want for sitting inside and watching tennis on TV
Sonia.
24. juni 2026
Svar fra poltronesofà - Metro 2
Ciao Sonia,
I hope you are well and thank you for your review.
We appreciate you sharing your delivery experience with us and understand that an earlier-than-expected arrival can be surprising, especially in the morning. Please accept my apologies for any inconvenience that this may have caused you.
We are pleased to see that you love your new chair and thank you for your order with us.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.