On entry to the Kilmarnoch branch we were met with a warm welcome from David who introduced himself he listened intently to us as we told him we had no idea what we were looking for. He suggested a look around we didnt look far before seeing what we liked he took time to show us the various materials, colours etc . Explained the mechanisms the after care. He has a calm reassuring manner which helped us be at ease. His customer care skills are excellent.
Having made the decision chosen the colour we paid our deposit. Later I phoned to ask if I could go back in and just check the colour David would be finished for the day but he would pass the information to colleague.
Once again we were warmly greeted by Billie who had the material we had chosen beside the sofa.
I cannot express what an amazing customer journey we had.
I have every confidence that when our purchases arrive we will be delighted.
Thank you Kilmarnock Branch.

Good and knowledgable service in relation to products. Well explained

Hello, I’m happy to leave a positive review. I recently visited your Kilmarnock store looking for a new sofa.
Lee was the salesman who assisted me. He was extremely pleasant and helpful. He did not rush me into a decision. He listened to what I wanted and helped me to make the right choice. I would recommend Poltronesofa to my friends and family.

Friendly, welcoming staff with plenty of company and product knowledge. Very helpful when asked anything. The store itself is very well presented with a huge range of sofas etc. on display.

I went in to choose a sofa for my new flat, I already had an idea of which one I wanted. Graeme came over and talked me through all of the options for a specific sofa I was looking at, and in the end I bought one that I'm very happy with. Fingers crossed it arrives sooner than anticipated 🤞😅

Five stars! Norman was wonderful, brilliant and so helpful. He really made it a great experience

Very professional and friendly. Staff took time for choice and advice

Lee was very welcoming and very helpful and explained everything in great detail. Made me feel confident in purchasing my sofas. It was easy to explore your store to get a good look at what was on display.

Was explained everything about my recliner and the all about the warranty did rush through everything showed us all the colours lovely having a chat

Very helpful and knowledgeable staff and friendly. Really like how they welcomed you in the store and gave a small rundown of how colour tickets work then leave you to shop freely

Very friendly staff and not following you around the store very happy with the service we got

Delivery communication was excellent. I was given precise updates on the expected arrival time. The delivery team were courteous and took care with the delivery. Very pleased with the customer service.

When I went into the Kilmarnock store the staff were really very friendly and informative especially Billie who asked if she could help me with anything, I asked her if she had any Sofa beds, she showed me one that was on the floor and I was amazed at the thickness of the mattress that comes with it, the service was excellent from Billie and she was very informative and knew her job.

My experience was absolutely first class and were very helpful on advising us and nothing was any bother would definitely recommend the company

Billie was very informative about the products. Also really helpful in assisting me to choose my ideal sofas and explained delivery times etc

Beautiful sofa and matching chair. Workmanship is superb. Wait for delivery is awful tho.

We had a fantastic experience at Poltronesofà in SCS thanks to Lee. We were looking for a sofa bed and he took the time to show us the full range available, explaining all the different options and features in detail. He was extremely knowledgeable, friendly, and patient throughout, making the whole process easy and enjoyable.

We already love Poltronesofa and we've only been instore once. The staff are all friendly, helpful (not pushy) and extremely knowledgeable. We visited the Kilmarnock store and were helped by Graeme, thanks Graeme. He was so knowledgeable it made our choice easy. The furniture itself is amazing. Well made, great insurance, and designs that we hadn't seen before. Highly Recommend. Thanks All

The salesman James was very professional. He never once pressured he was very knowledgeable about all the suites etc , bought a suite and he could not have been more thoughtful no rushing no pressure he was so kind

Ordered a suite norman very helpful
And great service