Had a really positive experience with the staff in the Farnborough store on the 26th of Jan, head and shoulders above their competitors we stopped in on. Didn't make the purchase that day, but went online to try and finalise what we wanted, but am now being stuck with a £130 delivery fee that I wasn't aware of. Apparently they were running an offer for free delivery, but no-one mentioned that this was an expiring thing, and was put to us as part of the sale.
Called the online sales desk, and they just said 'phone the store' - really disappointing conclusion to what should have been an easy transaction.

Ordered our new suite today. Great service from David at the Farnborough branch, took us through the process without any complications or pressure to buy

Helpful staff in store. Very good communications throughout and the sofa was delivered ahead of time

After reading many negative reviews about ScS Farnborough, I was quite wary. I had seen a lot of complaints regarding pushy sales tactics and, more specifically, significant delivery delays. However, my experience could not have been more different.

I spent two days visiting every furniture store in the area, but ScS had the perfect sofa for my needs. I dealt with the store manager, Dardan, who was exceptional. I asked a mountain of questions and even challenged him directly on the negative reviews I had seen online. He was incredibly patient, took the time to explain their processes in detail, and even provided his email address in case I had follow-up concerns after leaving the store.
I felt comfortable enough to bite the bullet and order. The 0% financing process was seamless and straightforward.

As for the delivery, which seems to be the main point of contention in other reviews, mine actually arrived ten days early. The communication was great, and the delivery team was professional.

If you are looking for a new sofa, I highly recommend visiting this branch and asking for Dardan. He is a credit to the team and proved that the negative stories don't represent everyone's experience. 5/5 stars

Great customer service and delivery on time thanks

The 2 man delivery team were excellent. They went above and beyond. It was hard to get the very heavy sofa into our property but they managed it without complaining at all. They are a credit to SCS. Thanks fellas.

We ordered a corner sofa from SCS five months ago. When the delivery team arrived, they damaged the sofa very badly. It was a white leather sofa, and they actually dragged it along the pavement, leaving it marked and unusable.
They also couldn’t get the sofa into the house because the design is completely unsuitable for a standard English doorway — even removing the front door didn’t help.
As a result, we have no sofa at all, and SCS still refuses to return our money.
After five months of stress, damage, and no resolution, we now have no choice but to take this matter to court to recover the money they owe us. Based on our experience, I strongly advise others to be cautious before buying from this company.

When we first went to SCS in farnborough to check out some sofa’s,
Everyone was very helpful , not pushy at all , let us look around, answered any questions,
We found a lovely 3 seater recliner sofa.
Which was delivered today, which was unpacked and put into place , and we are very happy.

I told them the doors on my house were really small I double checked and triple checked that the sofa would for through my door. 100% I was told. When the poor blokes who were delivering it arrived there was no way it was gonna go through the door. Luckily they managed to get it through my window.

From the moment we walked into the shop our experience was second to none, Owen helped us in anything we threw at him, he is second to none to know for help and if he was unsure which wasn't much he went and asked, he's respectful, knowledgeable professional but friendly, understanding, at no point did we feel any pressured on Owen. Hats off to the manager also nothing was any trouble and make us feel very welcome, we could not go for what we wanted so Owen offered solutions for us to consider.
Needless to say we left as happy customers and now await our furniture. Message for Owen, stay with Sauvage 😂

Order a new sofa 13 September paid in full delivery day came(12 December )and we called to get a delivery time etc told sofa would not arrive till 19 December told no record of the delivery and the manager promised he would get back to us, heard nothing called today 22 December to find shops now shut till after xmas, so family coming for Xmas and no sofa for them to sit on.I have never had such bad service from a company, and I will be taking this further.

BEWARE - Awful customer service. Once they have your order they will not provide an after care service or respond to telephone calls or complaints. We ordered a leather corner sofa in August 2025. Delivery finally arrived in December but Carriers could not get the large sided sofa in through the doors and damaged it by dropping it in the rain with no covers on. Another delivery team tried again a few weeks later. They also failed to bring the sofa inside. Demanded a refund but so far no response and out of pocket to the tune of £2800. I'm going to raise a claim in the small claims court it they dont get the refund to me before Christmas.

Best sales experience I've ever had. So sorry but forgot his name. Slim Jamirawuai. Straight business, told me what was good and what wasn't. Credit to the company, funny charismatic but all business and efficiency. Whatever he's being paid isn't enough. Bought the first sofa I saw. Legend. Credit to the company. PROMOTE THAT MAN.

The crew arrived on time. They were quick, tidy and left no mess

They delivered on time, but no care kit was delivered, they said they made a note on the delivery, but when they emailed a copy of delivery(this was only received once driver had left)note it said care package was delivered. I have emailed and three weeks late not heard anything.

David the sales person was friendly. Informative and not pushy. There is a good choice of sofas and fabrics to choose from.

From start to finish the service was faultless,
Your TV adds do not do you justice.
You’re more high end than you give yourself.

The delivery crew were friendly, happy tidy and treated our property with respect. They set everything in the positions we wanted and made sure everything was connected and working correctly before leaving.

Friendly delivery crew - Store doesn’t answer phone I tried to call multiple times no answer - cushions on the adjustable head rest are not fitted well, they’re wrinkled when delivered - Not going to bother calling & closest store is still a fair distance, not going in person

Damage to walls, ripped flooring, knocked over exterior plants & was more interested in trying to take my tools from out the front of my house. Great service to get the sofa’s certainly let down by delivery.