We had a very bad experience with Scs 7/8 years ago and was mis sold the extended warranty. So when we popped in just to have a look after hearing some good things from friends. Your staff were amazing. Nothing was too much trouble. So patient with us and explaining everything in detail. We spent about 2 hrs in store. And felt relaxed and not pushed into anything. We ended up ordering a couch and a separate chair (totally different from the couch). We even took out the extended warranty which we swore we would never do again. Your sales man on the day was just the best. If there was something he was unsure of he went away to check. Keep up the good work. And thank you from a previously disillusioned customer.

The delivery was early and the two lads were friendly, chatty and did a grand job.

your member of staff very good at his job very helpful i think his name was IAN from REDCAR

Super friendly and helpful staff. Great advice which enabled us to make the right choice for our new sofa. Purchasing on 2 years interest free was v quick and easy. I would recommend Poltrone sofa to my friends and family.

Excellent communication about purchase and delivery. Staff were helpful and friendly.

Thanks, service was very good, delivery, was on time,, lads were very helpful, looks good quality....

Fantastic customer service,
Nothing to much trouble.

Sofa came in the wrong colour, went into the store and the manager basically said there was nothing he could or would do because the paperwork stated that colour. I didn't even have that colour swatch out when i was looking at them.
Also whilst setting up the sofa the installers stripped and damaged the mounting for the backrest so it's currently loose whilst i wait for someone else to come out and repair it. All in all a terrible way to waste 2500 pound

The delivery was made within the designated timeframe and the driver and his assistant put the chairs together and explained the mechanism and how to separate the chairs if required

Communication by email and text including vehicle tracker to show whereabouts of vehicle was very good and informative. Prompt on time delivery, settee was set-up and with no fuss. Altogether excellent experience. No problems.

Well informed and helpful staff. Allow you to look at your own pace.

Friendly staff, lovely quality sofas

The guys were very polite very professional very helpful.
A asset to your business

Lovely staff and very helpful .

Polite , helpful , on time and considerate

Alan and Craig were brilliant throughout the call. Very friendly, polite and helpful. Ran through how to use the recliner I had purchased which was great
I couldn't have wished for 2 nicer guys to deliver my furniture. Thank you.

Great staff. Very helpful and knowledgeable.

From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who deliverd the sofas were very poilte and respectfull to us and our propety. Worked very hard in this heatwave .the sofas are very good quality and look stunning.

They were so pleasant and helpful which always makes shopping a great experience

Helpful staff good communication kept times as stated