Warm welcome from all the staff we encountered and knowledgeable information. Beautiful suites but I had already decided which one I wanted as I’d looked on line. Bit gutted that I paid over £100 deli... Vis mer
Beliggenhet
Bytt filial2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG Chester, Cheshire,, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had my heart set on a new sofa ❤️ We visited the store at Chester Greyhound Retail Park. From start to finish we had an incredible experience with Tristan. He was Welcoming, informative and very... Vis mer
Spent a small fortune on 2 sofas - with recliners. 2 years later the stitching has gone on one of the cushion joins. Called into store and they told me to claim on the insurance (that we paid extra fo... Vis mer
Selskapet har svart
A great service from first going into the store and choosing our sofa until taking delivery. The staff were friendly, helpful and knowledgeable. We were kept updated as delivery neared and on the d... Vis mer
Informasjon om virksomheten
Om poltronesofà - Chester
Skrevet av virksomheten
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrevet av virksomheten
Kontaktopplysninger
2B Greyhound Retail Park, Greyhound Park Road, CH1 4QG, Chester, Cheshire,, Storbritannia
- 0191 731 3300
4,6
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Well laid out shop
Well laid out shop
Able to browse
Helpful advice given ie price comparison and options offered
Relaxed shopping experience
Nice cup of coffee
19. juni 2026
Good selection and found just what I…
Good selection and found just what I wanted in the Chester shop. Very helpful staff (Tristan ) no pressure selling.
19. juni 2026
Excellent company
Lovely helpful sales man. Efficient ordering and delivery. Earlier delivery than expected but great communication. Men delivered within the time frame they had given us. Very friendly and efficient in bringing the sofas in the house. Excellent company and love the sofas
16. juni 2026
Great customer services
Great customer services, not too pushy and allowed us time to browse. Simple to order.
Good selection of colours and styles.
12. juni 2026
All Very pleasant staff nothing too…
All Very pleasant staff nothing too much trouble. Great experience buying a sofa from them.
15. juni 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Polite and precice
Polite and precice. I did raise concern about the stitching quality and how the back flap going towards floor looked bad. I was given a leaflet and told to complain in 30 days
10. juni 2026
Svar fra poltronesofà - Chester
Ciao Catherine,
I hope you are well and thank you for your review.
I am sorry to see that you have concerns with your furniture following your delivery.
You can report this to our aftercare team right away and do not need to wait 30 days. We would ask that you submit this via our online contact form on the link provided below.
https://enquiries.scs.co.uk/
This allows us to obtain all of the relevant information and fully review this for you.
I will also pop you the link over in an email.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service when buying
Original went in on may bank holiday, service was great staff amazing explained in detail about the sofas i like.
Then I went back few weeks later after deciding between sofas. Same staff helped me. As soon as I said the sofa the colour etc. It took about 20mins and it was all done and bordered very fast very efficient. No hassle.
6. juni 2026
Jack was a very helpful salesperson
Jack was a very helpful salesperson, and answered all questions.
16. mai 2026
The whole process from purchase to…
The whole process from purchase to delivery was really good and received food communication throughout. The delivery drivers where very professional attentive and polite A+ took good care in my property and took all packaging away ... Only point is that I feel the company should allow slightly more time per delivery to allow the drivers to be on the top still at the end of the day
7. juni 2026
Svar fra poltronesofà - Chester
Ciao Mrs Healy,
I hope you are well and thank you for your 4* review.
We are pleased that overall you had a positive experience.
I am sorry that there was an issue with the connecting clip and can see that a technician has attended and this has now been resolved.
I apologise for any inconvenience this may have caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great instore service & ordering…
Great instore service & ordering process, delivered on time within the time frame stipulated. Furniture was unpacked built & demonstrated before we gave it the once over for obvious defects. All packaging was taken away by delivery guys too 👍
31. mai 2026
Jack was very knowledgable about the
Jack was very knowledgable about the
Various furniture pieces we looked at and
Helped us choose the right suite for us.
28. mai 2026
Svar fra poltronesofà - Chester
Ciao Ronald,
We appreciate your feedback and thank you for taking your time to leave us a review.
I am happy to hear that the Sales Advisor helped you in selecting the perfect Suite for you and that your shopping experience with us here at Poltronesofà has been a positive one.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Staff brilliant explained everything…
Staff brilliant explained everything about the products and company.Had plenty of time for us nothing was too much trouble,superb
27. mai 2026
Very good and helpful staff
Very good and helpful staff. They explained everything clearly and answered any questions we had.
27. mai 2026
Not as professional as the sales man
They where ok, in and out in 15 mins.
We tidied up all the bits of packing and checked the recliners worked ok as they drove off 😀
27. mai 2026
Svar fra poltronesofà - Chester
Ciao Paul,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience.
We appreciate your comments and are sorry that the crew did not provide the same level of service that you received in store.
I will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
Very friendly and helpful staff who…
Very friendly and helpful staff who were knowledgeable about their products
10. mai 2026
Very efficient and tidt
21. mai 2026
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