From the day we entered the showroom at Castle Vale to the day the sofas were delivered we received outstanding customer service & care. The staff at the showroom listened & advised us of all options available which enabled us to choose the sofas we required. We were notified of the delivery date the week before & then on the day before delivery we were advised of an approx delivery time. The driver kept us update on the day & called to advise when they were on the way to us. 2 very pleasant, polite and friendly men who respected our property. They assembled the sofas very quick & professional. Very happy & pleased with the sofas & the overall performance of all staff involved

Kept updated about arrival time
Paul & carl were very pleasant and professional took all packaging away with them

The salesperson was very helpful and patient while we chose our fabrics. He was also good at explaining our options.

Friendly staff, also very knowledgeable about the furniture. Left alone to have a good look around. Would recommend.

Very smooth process and delivery drivers were fantastic, love my new sofa and chair

Bobby really made our day! He made us feel at ease, and we loved that we was able to just look around at our own pace without being followed like in other sofa shops.

We really are excited to receive our sofa and thank you to Bobby for going above and beyond. Not just for us. But for the kids and my mom too!

The staff were amazing and so welcoming, very polite.

Because he was polite kind and very good at his job

Giovanni was very knowledgable and helpful

Kerri was great in shop lads were very professional love it

Well, what can I say, such a lovely atmosphere, friendly approachable Sales Team. I was left to peruse with a coffee, and fell in love with a beautiful sofa. After serious thought, I returned with my mom, and we all engaged in great conversation, and I paid my deposit. Bob was amazing as were all members of staff, very easy transactions. We got a lovely tote bag too. Service like this is priceless, Grazie, Arrivaderci....

Great welcome. Frendly staff. Nice experience. Keep up the good work.

Delivery was good staff good the product a single leather is not good have not sat on it yet the seat leather is puckerd waiting to see if improves if not will be in touch with S.C.S.

Nice welcoming atmosphere in the Castle Vale store and very helpful gentleman (Tan) who assisted me in making my choice.

They was really helpfull. Answered all my questions,made me and my husband very wecome.

Great service instore.
Great post-sale, pre-delivery communication. Clear instructions as to when to expect our delivery.
Great delivery-setup service, very quick & tidy.

The recliner three-seater settee is power opereated which we were not told when it was ordered; I assumed it was manual.
There is nowhere close enough to plug it in without causing a trip hazard to a 90-year-old.
So, we have paid extra for something that can't be used.

Very good at lovely

Great service

Venessa was very professionally helpful with a good attitude and understanding of customers need. She showed us so many different options and understood our needs and she is very patient, lovely approachable lady.