Suzanne was friendly and helpful without being pushy. She gave advice on products and made sure we knew about all options. Thanks Suzanne

Emma was great and was very patient

Great customer service, everything was thoroughly explained and talked through. Shop was lovely and clean. Staff very friendly and professional. Salesman was Aaron

Susane. was very helpful showing different styles and colours and explaining how everything works all in all great experiences

Fantastic delivery team, having had a previous bad experience with a contractor crew. Michael and Dylan were outstanding. Simon also deserves a mention, having made good the issues caused by the contractor crew! Bromborough store sorted out the order mess up, however, waiting six months from order to completed delivery is another matter.

Excellent service from start to finish from Aaron and the team! Couldn't recommend them highly enough

Bought a couch with the help of Dylan who was a great help. Dylan gave us a variety of different options and colours of the couch we were looking for which led us to the couch we picked out. Highly recommend having Dylan’s help to help customs find their perfect couch for their homes

Suzanne was really knowledgeable, so friendly & down to earth.. explains everything really well & just made our whole experiane of buying our new sofa easy & enjoyable..five stars from us

I am more than happy to leave a ‘5’ STAR REVIEW in relation to my positive customer experience with the staff at SCS Bromborough who were all knowledgeable, friendly & very helpful.

In February I ordered a Bormida leather power 4 seater recliner Sofa & Sienna rug, I placed the order with Suzanne at the store who helped with the choices & options. Since that date there have been a number of issues re failed scheduled deliveries & online communications, exacerbated at the time, by the fact there was no direct line to stores. I understand the issues were during the integration of IT systems after a recent change of ownership.

During this time the Bromborough staff did their very best to help & once the store direct phone number was re-listed online, I could then communicate directly with them (rather than have to drive to the store) &, without delay, they dealt with all matters resulting in my sofa being delivered today by the delivery guys who were polite & respectful of my property.

My thanks to Suzanne for her help throughout & her courtesy phone call today to check the sofa had been delivered & everything was ok & also to other staff members, Caitlin, Emma & Dylan for their help in dealing with this.

The delivery was on time ,guys where quick,they had to come through the lounge window which was no problem! Sitting on my new sofa typing this

Awful experience and communication from all parties is beyond awful.
Delayed arrival several times
Constant chasing with no follow up
Lots of false promises
Never again stick with DFS at least they know what they are doing

Terrible service, terrible manager from store.

Compensation still not been sorted and doesn't take nearly 2 weeks to get that sorted

I will keep leaving negative reviews based
on my experience till this matter is solved

S0110-1000150303 is my order number.

The delivery came within the slot specified in the message earlier that day. The delivery was quick and the drivers were polite.

We arrived at the Bromborough store with an idea of what sofa we wanted, but no clue on the fabrics, textures and colours. We were greeted by Aaron who we explained this to and he was super helpful in understanding our needs. He showed us to the sofa in the show room and brought over the right fabrics we described. We spent around an hour in the store, we didn’t feel pushed and Aaron gave us plenty of time to make decisions. He then went through the order process with us and it was super simple. All the other staff were super polite and made us feel welcome! Would highly recommend we got a lovely sofa for a great price.

Great service at SCS Bromborough. Kaitlyn and Emma were super helpful in assisting us buy our sofa for our nursery. They weren't pushy but just gave us very helpful guidance in picking what would work best for us both cost wise and functionality.

Tony & Steve came to deliver a sofa I had ordered from ScS furniture store.They were really professional,courteous & friendly.They set the sofa up for me & took away all the packaging.A real credit to ScS.Thank you both

Don't do it!
I ordered a carpet with a long pile. The short and long pile had separate names which i was not aware off. I relied on the sales assistant to order the long pile which she did not. I was asked to check the colour before it was fitted which was correct
When i walked on the carpet I realised it was short pile. I immediately went to the shop but they were not helpful. It has left a very unpleasant taste and would never shop from SCS again

Michael was wonderful to be around, reassuring and informative. The store was a great layout and smelt lovely. 10/10 thank you, excited to get my sofa 😄

Went to the Bromborough SCS today to “look” for a 3 seater & 2 seater sofa. I was greeted by a very pleasant gentleman called Michael who advised that any sofa could be made in any of a wide variety of fabrics on display . He also showed me several sofas to suit my budget. I left the store having “purchased” a recliner 3 seater & a non recliner 2 seater in a fabric of my choice. Michael was very helpful and took his time to explain everything. An all round good experience. Would recommend especially as the store since it has changed ownership seems to have much better quality & variety of sofas.

Lovely service!
Emma at the Brombrough store was absolutely lovely and very helpful with us choosing our new sofa! Loads of different colours and style options! I'm picky about the way things feel, so getting a little sample and being able to touch it is extremely important to me.