AVOID THIS COMPANY -- Ordered a reclining chair took 12 weeks for delivery and was delivered broken, waited 4 weeks for an engineer to confirm broken (recliner wouldn't go back into sitting position). Advised would be a further 12 weeks for delivery of a new chair which I requested cancellation and refund and also asked for cancellation of the matching corner suite which was on order as I was unable to wait 12 weeks for a replacement. Numerous calls, emails and attempted to visit Bolton Store however being ignored, no refund or communication received back from them, complaint email has been sent and chased on numerous occasions but no response or acknowledgement received ........ SHOCKING CUSTOMER SERVICE!!!!

Excellent customer service. No ‘pushy’ sales. Rhianna was very good.

Sales person, Donna , Absolutely excellent

Very good communication, regular updates advising on when to expect delivery, delivery crew arrived bang on time, they were quick, professional and put the chair back in very quick time. Overall a very good and highly satisfactory service. Well done.

Donna was brilliant, made sure we knew what we was buying and was really helpful and informative

From start to finish the selection and order process was very simple. Everything was explained in perfect detail, special Thanks to Rhianna who was incredibly helpful and friendly, not at all pushy and answered all of my questions with knowledge and professionalism.

Unable to comment on delivery and final product as I've delayed the arrival at a time to suit myself, but the process of doing so was also hassle free.

Excellent service, staff very helpful and friendly, especially Rhianna nothing was to much trouble, she is a credit to Poltronesofa

Communication about the delivery was excellent.. sms message and email telling us what day and how to track the delivery
Driver also contacted us to give an estimated time of delivery on the day
Boys delivered ( not to be set up) to our garage very quickly

great showroom and staff were super helpful in sorting out the right deal for us, great stuff!

Fantastic service from start to finish

Very helpful assistant - Mandy at Bolton Middlebrook ensured we got what we were looking for from a new sofa

After visiting 5 other sofa shops, it was our last stop and we were running out of enthusiasm. Ryan, the sales consultant, was absolutely fabulous and he's a credit to himself and the company. His product knowledge was incredible and he was passionate about his work. Very friendly and my two girls really liked him! Thank you Ryan.

I was served by Ryan at Middlebrook retail park bolton who took care of explaining every detail of questions patiently and I felt his sincerity witout hard sale so ended up buying the sofa that suited my home perfectly. Thanks Ryan

Shirley from the Bolton branch was extremely helpful and friendly. Thank you Shirley.

Really good customer service, not pushy sales just helpful, patience assistance! Very nice product range and much better than other sofa stores because the choice of fabrics/colours can be applied to any other sofas not just specific styles! Very happy

Mandy the assistant was very helpful and helped me to find the perfect sofa. Price very reasonable and it was delivered on time. The correspondence excellent and the driver rang me 20 before they completed the delivery.

Ordering was ok but communication not that good as firstly wrong house number on paperwork was wrong and contact telephone number.
Delivery men were spot on,friendly and very helpful

Knowledgable staff who were courteous

While in the shop, I never felt pressured. Any questions I had were answered clearly. There is an amazing range of fabrics. The salesperson ( trainee ) was very helpful. The only minor criticism would be that after deciding on my purchase, the sales procedure is quite lengthy.