I was really disappointed with my experience ordering from Scandiborn. The website made the ordering process tricky, kept timing me out, and what was particularly frustrating was that I only found... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Vis mer
Selskapet har svart
Brilliant customer service after receiving a faulty item, Nicola couldn't have done more to resolve the issue so quickly for us. Despite not being able to replace the exact item Nicola was able to o... Vis mer
Selskapet har svart
We received a gift card when our son was born and kept it for two years to purchase some items for when he was older. It turns out there was a usage period that we were not informed about by the purch... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Kontaktopplysninger
4,1
Bra
945 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I bought a lovely night light
I bought a lovely night light, which has been perfect. Sadly the cable stopped working, so I emailed to get some advice, they offered to send out a brand new light!!! Which I can also use the cable in my existing light, such a lovely service & company. No more nightmares for my daughter 😃
29. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Hi Eloise,
Thank you so much for your 5* star review! I am happy to hear the team could resolve the issue for you. I will be sharing your lovely feedback with the team :)
Kind regards,
Keeley
Great customer service from Nicola
24. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Hi Khadja, Thank you for taking the time to leave lovely feedback for Nicola. I will share this with her & the team :)
Kind regards,
Keeley
Excellent service
I had a few issues with delivery but it was sorted promptly. Great customer service and absolutely lovely toys. Very happy, thank you!
22. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Hi Machaela, Thank you so much for your 5* review! I'm so happy to hear that Nicola was able to resolve the issue quickly for you :). I will share your lovely feedback with the team.
Kind regards,
Keeley
Fantastic customer service as ever from…
Fantastic customer service as ever from Scandiborn. Nicola was great at resolving my issue very quickly
21. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you so much for your kind review for my colleague Nicola. I am so happy to hear your issue was resolved so quickly.
Thank you
Nicola
Made an on line purchase Sunday…
Made an on line purchase Sunday evening. As the item was not wanted
I sent an email to cancel the order.
Without any hesitation the order was cancelled, full refund made and notified by email first thing Monday morning.
Excellent customer service!
20. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you so much for your 5* review Mary. I am so happy to hear we was able to sort this for you so quickly and efficiently.
Thank you,
Nicola
The customer service is fantastic
The customer service is fantastic, so quick to respond and sort out problems, I had a really positive experience and would whole heartedly recommend this company. thank you
17. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Wow! Thank you so much for your 5* review Joanna. It is so lovely to hear how happy our aftercare customer service is :) We hope you can recommend us to all your friends and family :)
Thank you
Nicola
Beautiful goods and faultless customer service
Fabulous customer service from start to finish. Ordered 3 baby toys, 2 of which are absolutely gorgeous. Good quality and stunning design. Unfortunately 1 item was damaged in transit but customer service responded to my email the very next day and sorted the issue promptly. Also delivered within 2 working days. Would definitely order with this company again 😊
14. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Hi Karron,
Thank you so much for your 5* review and your lovely comments about our customer service team, I am going to share this with them to have a read :)
Kind Regards,
Nicola
I bought all my sons toy here! Always go to place for my sons stuff
I bought all my sons toy from here! Amazing customer service, super fast reply!! The best experience ever! Every time when I need something for my son, I always search it on scandibon first!! My always go to place!
Thank you guys!
4. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you so much for your lovely review. I love that we are the first website you go to for your son :)
Kind Regards,
Nicola
Excellent customer service
My experience with Scandiborn was fantastic! I ordered my items one day and received it by 1 pm the next day without having had to pay extra for speedy shipping, so that was awesome. Unfortunately, I had an issue with an item I received. I got in touch with Scandiborn and they were both fast and generous in their rectifying of the problem. Just on the basis of this one encounter I would shop from here more. Thank you so much
3. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you so much for your kind review. I am sorry you had a problem with your order but very happy to hear this was sorted for so quickly. We look forward to you shopping with us in the future.
Kind Regards
Nicola
Amazing service and couldn't ask for…
Amazing service and couldn't ask for any better, great communication as I had a problem with delivery due to DPD and it was rearranged and sorted immediately without any problems. Thank you, my daughter has loved the wooden toys and will enjoy playing with her new presents for her birthday next week.
30. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Amy, this is so nice to read how your Daughter is enjoying your toys.
-Amy.
Had a few problems with the order but…
Had a few problems with the order but Charlotte from customer service was great in getting everything sorted out for me.
26. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you for taking time to review our service, I will share this review with Charlotte and the rest of the team.
-Amy.
excellent customer service
I ordered something I struggled to put together - when I contacted Scandiborn they immediately sent the item again, but I had the same problem and they then issued a refund. I’ve never received such excellent customer service - quick responses and resolution to the issue. Would definitely purchase from scandiborn again.
26. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Kit, how lovely to read.
-Amy.
Super quick and helpful
I ordered a Little Dutch walker and one of the images was wrong on it. Nicola from Scandiborn emailed me back super quickly after I filled in a contact form on the website. I sent over the barcode she requested and before I knew it a new walker was on the way to me! Can’t wait to put it all together for my little boy to play with. Very happy with the service and will 100% continue to be a frequent customer.
25. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Sara for taking the time to review us, we can't wait for you to shop with us again.
-Amy.
Really great customer service
Really great customer service. My item broke and customer service were so quick and replaced the product no questions asked really fast. They don’t have my product any more so even gave me a more expensive replacement . Very happy!
19. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Katy, its great to read we resolved your query.
-Amy.
One of my favourite places to buy from!
One of my favourite places to buy from. I made an error with my last order and they corrected it within hours for me.
19. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Ryan, we love we are your go to place :)
-Amy.
Efficient service
I had a very quick response from Nicola- very good service- Thanks
18. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Helen, I will share your review with Nic and the rest of our customer service team.
-Amy.
Excellent customer service
Excellent customer service. A fault with the order was on the suppliers end- not scandiborn- but resolved very rapidly nonetheless with a replacement item sent out next day delivery. Cannot fault the service
17. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Zakk for taking the time to review our service, we hope you shop with us again soon.
-Amy.
Fantastic service
Fantastic service! Bought a product that was flawed, but only noticed 5 months later once we opened it. A replacement was sent straight away. Thank you!
15. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you for taking the time to review us.
-Amy.
Excellent customer service
Excellent customer service (and beautiful products as always). Our recent order was missing an item when delivered, I contacted the customer care team and they launched an investigation there side and sent the missing item out to me on next day delivery. Friendly, efficient and very helpful service!
12. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Hannah, we aim to please.
-Amy.
Fantastic customer service
Fantastic customer service. Very fast response and rectified an issue with an item very quickly! Will certainly be buying from Scandiborn again.
11. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Scandibørn
Thank you Henrietta, we can't wait for you to shop with us again :)
-Amy.
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