Scamp & Dude Anmeldelser 

From start to finish Scamp &Dude were fabulous - I ordered a dress but with it arrived wasn't quite right. I opted for a gift card as knew I wanted to order another . Time was against me and after contacting them we agreed to change to a refund and ordered another dress and they refunded the postage
Nothing is too much trouble. The dress was perfect!

Oh my ! First time purchasing from this company… expensive but what lovely quality and fit bought size 12 hoodie and matching cosy joggers.. can’t take them off!

I have bought from Scamp and Dude for last few years. I was disappointed with the Customer Care I received today. I won’t be rushing to buy again from the company. I have lost faith after a pair of joggers I hardly worn material disintegrated. I bought 12 months ago and they wouldn't do anything as the returns and faults are only valid for 6 months. I've spent a lot of money with this company and you are definitely not valued.

Fantastic customer service from Amy

I had issues with a bag that was brought for my birthday in August last year, it had started to rip on the bottom. Amy was brilliant I decided for a gift card instead of a replacement, sent the bag back and same day gift card issued ☺️

Love S&D the ethos of the company is amazing may long it continue

Contacted customer services as I had missed the expiry of a gift voucher by 2 days through my own error in dates. They extended the voucher by 5 days, allowing me to order. Customer services were prompt in their replies and super attentive.

I have been wearing Scamp & Dude since the start and love the cut and ethos of the brand. Would highly recommend.

First time I have shopped at Scamp & Dude. I bought a beautiful dress. I bought it at Cheshire oaks store and apart from being thrilled with my dress, the staff were amazing. So helpful, polite, wish more shops had this sort of staff.

Bought a scarf from scamp & dude first time shopping. The scarf is fabulous! Love love love it! Gorgeous blue colour! Buy one & they give one away to a cancer sufferer… that’s amazing! Well done scamp & dude.
Excellent quality! Arrived quickly & well packaged! Also one point contacted them via email,nothing serious! But wow ! very quick response! Think I’ve found another shop to purchase from! I’ll definitely be back!

I have received wonderful customer service after contacting them via email. I had a faulty zip on a makeup bag but the store I bought it from had shut down plus I had no receipt. They couldn’t have been more helpful and found my order number sent me a label to return the bag and have posted a replacement all within a couple of days. It was Amy who I dealt with mostly but all the team responded to my initial email. Thankyou scamp & Dude

Amazing customer service by the lovely Deb sorted out all issues in a professional manner thank you :)

Customer service second to none. I’ve dealt with them for two reasons (once in November with Chloe and today with Debs) and I have to say they were both brilliant. Nothing too much trouble. A fab company with beautiful items but more than anything amazing staff. Thank you

Excellent company to deal with it. I had an issue with a product and they apologised and sent a replacement straight away. I didn’t even ask. Just amazing service. Thank you so much

First time ordering from S&D. Ordered an expensive Parker in size 22 which was easily an 18/20. Would have to drop 2 dress sizes to wear. At the same time I purchased a dress, also size 22. Wow this was the complete opposite of the coat…. Would have to go up 2 dress sizes for it to fit.

Arranged return & was extremely disappointed to have to pay £3.95 to return garments that are clearly way out west on sizing.

Have to say this has completely put me off ordering from S&D again. It’s like dangling a carrot…look what you could be wearing. They need to sort this out. I’ve paid £3.95 and literally have nothing to show for it.

Fabulous customer service as ever. I had an issue with one item which did not wash well. I contacted customer services who very speedily dealt with the return and offered a replacement, albeit with another item of my choosing and even reimbursed the difference in value. Emails responded to very quickly. This is why I love Scamp & Dude! Thanks folks.

I dreaded going out as I never felt good in my clothes but it’s all changed since finding Scamp & Dude. I now look forward to going out and the hardest part is what dress to wear. I love what this company stands for and all the lovely Duders you meet along the way. The customer service team are really lovely and can’t go enough to help if it’s needed.

I sent S&D a message online to find out if they had received my return as I had not received the refund. I got a reply from Vicky a Customer Service Assistant who asked for proof of return, once I sent this over she explained that I'd used an old address on my return, the return was for £350 so as you can imagine I was pancaking that it wouldn't get back to them. Vicky was great, throughout the process Vickys comms were really good, she replied quickly and put me at ease explaining that the logistics company were still their fulfilment partner and had asked when they expected my package to reach the new warehouse for processing. Two days later I received an email confirming my refund and Vicky had also emailed me to confirm that they had been returned and she had processed the refund. Its not often I take the time to write a review but I feel its much deserved as Vicky did what she said she'd do. S&D I hope all your CSA's are as efficient as Vicky and you can use this review for Vicky's appraisal. Thank you once again Vicky x

I have loved this brand for a couple of years & it is amazing to see how much the company has grown - expanding from online to new opening stores.
Not only is the clothing design gorgeous, but so is the comfort & I love how considered the extra details are; the pop of colour, the studded or scalloped details that make the clothing extra special!
I also feel happy purchasing knowing the ethics are incredibly thoughtful too!
Finally, in addition to all the above - my experience has been that the customer service is superb too, very responsive & helpful - Thank you from a happy customer x

Excellent customer care. Helped me immensely with a problem

It’s over a year since I made my first purchase and, at that time, it was a shot in the dark. But WOW, it brought me out of my own dark place caused by very difficult long term challenges. Throughout 2024, I began to create an innovative new wardrobe with Scamp & Dude’s special garments that other brands don’t quite touch. Gradually, I have whittled down my pre Scamp & Dude wardrobe to a handful of garments. That’s because nothing I now own uplifts my mood, flatters my figure or has the real point of difference like their clothes & accessories do. Quite simply, they bring me joy. All pieces carry their iconic superpower ⚡️bolt emblem stitched in place - a rather special touch. My personal styling has changed along the way too. I feel younger and the whole family love the NEW positive ME.
The sizing is not always aligned with other brands on the high street (often purposely oversized) but there are two sizing widgets for each individual item. One provides overall fit eg true to size, small, etc. and the other gives all the measurements you need. A useful tool.
Occasionally, things do go wrong but their incredibly well trained customer service team and store teams are undisputedly at the top of their game. They cheerfully sort things out in the most personal, friendly and efficient way online or by phone. Recently, Debs on the CS team sorted out a garment exchange so quickly that it arrived 36 hrs later - no fuss, no bother. Courtesy and kindness were evident and I could sense that she is passionate about her role and delivery. Her colleagues are equally lovely & helpful.
You may see grumbles about delivery costs on here (free delivery over £120) but I’d rather pay and have transparency than those costs be hidden in product price.
I’ll be sticking with this brand and without them I would probably still be lingering in that dark place from which I’ve now made my escape.

I can confidently say I’ve never come across customer service like it, anywhere…it’s like you’re chatting with friends when you call the service team, full of advice, solutions, they simply go above and beyond every time. Jo, I’m sure you know this but they live and breath the brand, I’d like a job too please 😊

I had an issue with returning an item and the customer service was outstanding! Very helpful indeed. Thank you xx