SBS Insurance Anmeldelser 

Fatima provided an excellent service for my claim (896747). She informed me of my options and kept me updated every step of the way. She provided an excellent replica of my lost necklace. Many thanks again, Maria

Katie was our claim handler , exceptionally professional and a pleasure to deal with - thankyou for dealing with our claim so swiftly

Thank you to Dan W. so very much for your above and beyond help today with me making my first ever claim. He was very concise and lovely to speak with, I understood everything properly without any worries that I had missed anything ☺️. I would definitely recommend SBS Insurance to anyone and everyone.

After making my initial claim to the insurer I was contacted by BSB Ins Services within a few hours, arrangements were made to collect the damaged items and submit them for assessment. The collection was made the next working day and I was kept informed of progress by Owen throughout the process. The service throughout was exemplary.

Owen Clark was an excellent claim handler. He was very responsive over email and phone. Any issues were responded to very quickly and he chased the suppliers up for me which was greatly appreciated. My claim was resolved within three working days, which is quite incredible thank you.

I was worried when Owen called that it was a scam and he was v patient with me while I checked my emails to ensure he was bona fide. He then turned into my fairy godmother and told me I could get the money back for the electrical items that were stolen. This was great news at last. He was kind and very professional.

SBS went to great lengths to replace my lost wedding ring with an exact replica and kept me informed at every step of the process.
Great service with a personal touch.
Even delivered it earlier than originally scheduled to fit in with my requirements.

My name is Roger Linsdall claim Id
907160. Claim handler Mark Andrew’s.
I would just like to say how impressed I was with the way Mark dealt with my claim. He explained everything very clearly. More than anything he always phoned me back when he said he would.
It’s so nice to deal with the same person all the time. Excellent service.

My home insurance provider MBNA passed my details over to SBS, called me within agreed time frame I dealt with a lovely young lady by the name of Amy McCombe her service was excellent .

She was polite, professional, she took her time with me as my head is a bit all over the place at the moment

If all your call handlers are as Empathetic and understanding of my situation
First class service from Amy well done you have made my week

Spoke to Amy at SBS - very efficient and got me sorted within 5 mins.

Fast, efficient and friendly. Thank you for making the process easy. Claim 910680.

Our handler Jorduan was polite and helpful.

Very quick resolution to my TV claim, done within hours. George Riley a great help and a great asset to your business.

Great service, my claim was settled in under 24 hrs, the claim manager Amy was helpful, friendly , and knowledgeable and got the claim settled quickly. Thanks for an excellent service.

From day 1 of claim, I felt comfortable and completely at ease, with a man named Pav sorting things as fast as possible.
Thank You SBS

I recently lost my wedding ring and eternity ring. I fortunately had photographs of them along with the certificates when they were made. Fortunately my jewellery was insured and I want to thank SBS for recreating my rings again. The eternity ring looks exactly the same my wedding ring even better. I am very happy.
Regards Sheila Barton

I was rang by James Carlo 5 minutes after putting in a claim for living room carpet damage (claim ID 911735).He talked me through all the process of what i had to do and helped with emails i needed to answer.Very pleasant and prompt service.
Thank you.

Great service and very helpful. Explained everything and more than happy to answer any questions.
Amy McCombe was my case handler, she was fantastic 😁

Klara could not have been more helpful. I could not ask for more.

Great company very easy to deal with.

George was very prompt when answering questions and was very efficient whilst sorting out my claim

As another reviewer, I would not have given any stars at all.

At the end of July 2026, we experienced a burst water pipe from the flat above us, which caused extensive water damage to our home. My son’s entire bedroom was affected — his carpet, bed and soft furnishings were all ruined.

I am insured with Halifax, and unfortunately our claim has been extremely stressful due to the way it has been handled by SBS.

My son’s carpet cost over £1,000 just a couple of years ago. We have now been offered around £500 for a replacement, which appears to be for a much cheaper polyester-mix carpet that I do not feel is comparable in quality or durability. I find this incredibly disappointing.

I provided a video showing the water coming through the ceiling and the extent of the damage. I was then asked to provide photographs and quotes, which I did. I have cooperated with everything that has been requested.

The only thing I did not do was keep the carpet and bed, both of which were completely soaked through and had developed a terrible smell. I simply could not keep these damp, contaminated items in our small flat for months.

My husband has asthma, and the damp conditions have affected his health to the point that he has been to A&E three times since July. Given this, I do not believe it was reasonable or safe for us to keep heavily water-damaged items in our home.

The bed has also been rejected because we no longer have it. Meanwhile, nearly two months later, my son — who has curvature of the spine — is still sleeping on a mattress on the floor.

We pay our insurance premiums regularly and, when something like this happens, we expect to be treated with dignity, understanding and fairness. We are not asking for anything extravagant — we simply want to have our home and our son’s bedroom restored to a reasonable standard following damage that was completely outside our control.

We are still waiting for SBS to come back to us regarding the outstanding issues, and the whole process has been incredibly stressful.

I sincerely hope this matter can be resolved fairly and quickly. At the moment, however, this has been a very disappointing experience.

We are still waiting for another response from SBS, so let us see what happens!