Völliger Reinfall. Auf der Website wird für ein verlängertes Rückgaberecht geworben. Ich habe eine Jacke für Fr. 220.- bestellt, welche nicht gepasst hat. Nach kompliziertem Rückgabeverfahren habe ich... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My wife paid a significant amount for a winter coat for me. Its zipper never worked well (a design defect that would be problematic in all of their coats), and broke outright within three days. My w... Vis mer
Selskapet har svart
Mam kurtkę Alter, chodzę w niej drugą zimę i jestem bardzo zadowolony. Kurtka jest bardzo ciepła, wygodna, oddychająca. Odporna na deszcz i wiatr, nie mam jak do tej pory problemów z zamkiem. A najw... Vis mer
Con la mia amica Romana siamo andate nel negozio di Milano-Cordusio per acquistare per me una giacca a vento. Siamo state accolte dalla squisita gentilezza er professionalità di Anna, una super commes... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Simple and practical to fold up and carry with you anywhere, even in your handbag. Pocket-sized and comfortable, they are ideal to pack in your luggage.
Kontaktopplysninger
Italia
- www.savetheduck.it
2,0
Under middels
161 anmeldelser
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Would rate 0 stars if possible
Would rate 0 stars if possible. This is my first negative & unprompted review on Trust Pilot for the sole reason of warning other potential buyers.
Have had jacket for one full winter season and a hole has appeared inside the jacket sleeve (i.e. not external, it has not caught on anything or similar). It is clearly a manufacturing or design defect in the quality or construction of the jacket which will now only worsen over time.
Prior to this occuring, I had noticed the jacket is NOT water repellent (as described) & my coat specifically was designed to sit around the chin & neck area which absorbed my skins natural oils and quickly stained the material. Whilst these issues in isolation were not reason to be upset, the subsequent tear in material prompted me to reach out to the company.
They are outrageoulsy dismissive of any fault, I have sent countless emails repeating myself and requesting assistance to which I have received variations of "we confirm that the problem is not a prpduction defect and cannot offer you any type of intervention."
This has been infuriating and an absolute waste of time and money.
Customers: AVOID.
Save the Duck: There is nothing you can put in the response, other than committing to rectifying the issue, which will absolve you from accountability here. The above is true and accurate account of how this has unfolded. If you're going to assert yourself as a sutainable, ethical brand in the market: do better.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Adriana,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and about the inconvenience you describe with your jacket. Providing our customers with high-quality products and attentive service is extremely important to us, and we always take feedback like yours very seriously.
However, after carefully checking our system, we have unfortunately not been able to find any record of previous conversations related to this matter or any order associated with your case on our website. For this reason, we would genuinely appreciate the opportunity to better understand what may have happened and to review your situation in detail so that we can provide you with the assistance you deserve.
We kindly invite you to contact our Customer Care team directly by email at customercare@savetheduck.com
or by phone at +39 02 87186105. Our team will be happy to look into your case and support you in the best possible way.
At Save The Duck, we are committed to transparency, responsibility, and continuous improvement, and we always aim to ensure a positive experience for our community.
We look forward to hearing from you and assisting you further.
Kind regards,
Daniela
Save The Duck Customer Care
customer care service
I’m extremely disappointed with this company’s customer service. Despite clearly showing that the issue was a quality problem and providing all the photos and information they requested, no real action was taken. Instead, they kept directing me back to the retailer rather than taking responsibility. After following their entire process, it’s frustrating to feel dismissed and unsupported.
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Markella,
We are sorry to read about your dissatisfaction and we truly regret that you feel unsupported.
We would like to clarify that we responded to your inquiry promptly and provided all the necessary information regarding the issue reported. Based on the checks carried out, the matter described does not appear to be attributable to a manufacturing or quality defect.
In order to proceed with further investigation, we requested some additional information — including the Certilogo label — which, unfortunately, we did not receive. This element is essential for us to complete the appropriate verification process.
Additionally, as the item was purchased through an authorized retailer, our procedure requires that any after-sales assistance be initiated directly through the store of purchase, which remains the primary point of contact. This is why we advised you to visit the retailer.
Should you encounter any difficulties in managing the matter directly with the store, we kindly invite you to contact us at info@savetheduck.com
, and we will be happy to further assist you.
We remain available to support the store should they require our assistance in reviewing the case further.
Kind regards,
Daniela
Save The Duck Customer Service
Piumino USA E GETTA
Salve a tutti, pensavo di essere la sola ad aver avuto questo problema, ho acquistato anni fa un piumino in ecopelle (USA E GETTA) dopo pochi anni si è spellato tutto, ho inviato foto a save the duck e mi hanno offerto un 20% di sconto sull’acquisto di un capo dal loro sito
Grazie anche no!!!! Non comprerò mai più questo brand
14. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Gentile Roberta,
La ringraziamo per aver condiviso la Sua esperienza e ci dispiace sinceramente per il disagio segnalato.
Come già comunicatoLe in privato, il capo appartiene alla collezione Primavera/Estate 2018 e, a seguito delle verifiche effettuate, l’anomalia riscontrata non è risultata riconducibile a un difetto di qualità o di produzione.
Proprio perché teniamo molto alla soddisfazione dei nostri clienti, abbiamo comunque ritenuto opportuno offrirLe uno sconto come gesto di attenzione e cortesia nei Suoi confronti.
Rimaniamo sempre disponibili al dialogo e confidiamo di poterLe offrire in futuro un’esperienza pienamente positiva con i nostri prodotti.
Un cordiale saluto,
Daniela
Save The Duck Customer Service
Worst company I have ever dealt with
Worst company I have ever dealt with. How they get distribution is a miracle. If you have a problem with a product, they ignore you and when they do reply, they refute the fact that you have records that prove that you reached out. I have told people and buyers my experience with them and I will continue to tell people not to buy their products. I see that they are still the same based on recent reviews. You can do what you want, but not for as long as you want. You WILL fail.
29. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Linda,
We are sorry to read your message and we regret that you feel dissatisfied with your experience.
However, we would like to clarify that following our reply of October 30, we did not receive any further response from you, either by email or by phone. Without a direct contact from you, unfortunately, we are unable to proceed with the assistance requested.
We therefore kindly invite you to contact us again at customercare@savetheduck.com, providing the necessary details so that we can properly review and support your case. Our Customer Care team will be happy to assist you as soon as possible.
We are truly sorry for the frustration you describe, but in order to help you, we need to receive your request through our official support channels.
We remain at your disposal and look forward to hearing from you.
Kind regards,
Daniela
Save The Duck Customer Service
Nightmare
This company refuses to refund almost $700. I paid for a defective coat. When I returned the coat I said I did not want a replacement but rather a refund, and I was told that that would be done. Instead a replacement was sent, and when I also returned the replacement they said that only the first coat had been returned. Dealing with them is an unmitigated nightmare. After this experience, I no longer even trust that their coats are genuinely vegan. Update: Please note too that the reply offered by Daniela to my first post is false. I never agreed to accept and did not want a replacement of the poorly made and very expensive coat. Her email to me of 1/16/26 states that “we will proceed with a refund instead of an exchange.” I would post a screenshot of her post if this website allowed it. Second update: they kept $40. of my money for return postage of the defectiv coat AND the coat I told them not to send. Unbelievable. Don’t trust these people.
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Anna,
Thank you for taking the time to share your concerns. We are truly sorry for the frustration this situation has caused and for the inconvenience you have experienced.
Based on our records, following the issue reported with the original coat, an exchange was agreed upon in order to resolve the problem as quickly as possible. We understand that this process did not meet your expectations, and we regret any confusion this may have created.
Regarding the second returned item, we would like to reassure you that a refund will be issued as soon as the garment is received and processed by our warehouse. Once the return is completed, the reimbursement will be handled accordingly.
We understand how disappointing this experience has been, and we sincerely apologize for the distress it has caused. Your feedback is important to us, and we remain at your disposal should you need any further clarification or assistance.
Kind regards,
Daniela
Save The Duck Customer Service
Terrible Product with Customer Service to Match
My wife paid a significant amount for a winter coat for me. Its zipper never worked well (a design defect that would be problematic in all of their coats), and broke outright within three days. My wife was offered a replacement coat, to be sent after Save The Duck got the first one back. My wife explained that we didn't want a replacement coat, since its design flaw would exist no matter how many coats they sent. Eventually, we were offered a refund in exchange for returning the defective coat. The coat was returned. Save The Duck then sent us a replacement coat, which we are now stuck again having to send back. No refund, horrible customer service, and a truly lousy product.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Charles,
we are sorry to read about your dissatisfaction.
As clearly stated on our website, customers can choose whether to request a refund or a replacement when returning an item. Our procedures are structured to follow the option selected during the return process.
We regret that this situation did not meet your expectations and we are currently verifying internally what may have occurred in this specific case.
Thank you for sharing your feedback.
Kind regards,
Daniela
Save The Duck Customer Service
Negozio a Milano Cordusio
Gentili, cordiali, piacevoli, il prodotto super e servizio post vendita impeccabile
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Gentile cliente,
La ringraziamo sinceramente per il suo riscontro positivo. Siamo lieti di sapere che ha apprezzato la qualità del prodotto e l’attenzione del nostro servizio post vendita. Il suo apprezzamento rappresenta per noi un importante riconoscimento del lavoro svolto.
Cordiali saluti,
Daniela
Save The Duck Servizio Clienti
ABZOCKE!!!!
Völliger Reinfall. Auf der Website wird für ein verlängertes Rückgaberecht geworben. Ich habe eine Jacke für Fr. 220.- bestellt, welche nicht gepasst hat. Nach kompliziertem Rückgabeverfahren habe ich noch Fr. 131.- erhalten. Der Rest ging für Zölle und Porto drauf. Es ist eine absolute Frechheit, auch wenn sich die Firma rechtfertigt, dass in ihren Bedingungen irgendwo kleingedruckt darauf hingewiesen wird. Nicht bestellen, solche Abzocker Firmen dürfen nicht unterstützt werden.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Franziska,
Thank you for your message and for sharing your experience with us. We sincerely regret that your return experience did not meet your expectations.
For transparency, please note that the amount refunded for returns is determined by customs at the time of receipt of the parcel. To ensure our customers are aware, we inform them before purchase—asking them to read and acknowledge our terms—and again at the time of shipping the necessary return documentation. This information is also detailed in our FAQs and in the “Shipping & Returns” section of our website.
We truly regret that this process caused frustration, and we appreciate your feedback. While we understand your disappointment, we hope this clarifies that all steps are communicated in advance to avoid misunderstandings.
Thank you again for your message and for helping us improve our service.
Kind regards,
Daniela
Save The Duck Customer Service
Keine Rücksendung möglich
Keine Rücksendung möglich! Kontaktaufnahme unmöglich!
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Elisabeth,
We are sorry for any confusion or inconvenience. Upon checking, we can confirm that your return request has been properly registered in our system.
Please note that our standard response time is within 48 hours. While we always strive to respond sooner, this is the reason you may not have received a reply yet.
We appreciate your patience and understanding, and we will ensure your request is addressed as quickly as possible.
Kind regards,
Daniela
Save The Duck Customer Service
Refund not paid, horrible customer experience
I ordered a jacket from the company website directly because I always believed that was the best and safest way. But No!
The jacket did not fit and I returned it via the offically return process on the website.
Except for DHL tracking, I did not get confirmation of arrival of the package.
Though the company claims (and confirmed this to me in a email as well) that it takes 14 working days to refund, I did not hear anything from them until I chased them 19 working days(!) after the package had arrived at their facilities (prove via DHL tracking).
Only then, they informed me that my package had arrived "empty" (jacket not in package) and that they would now open an investigation with DHL.
One day later, Save the Duck informed me that DHL apparently claimed nothing had happend to the package during transit (wonder how they did this, almost three weeks after it had been delivered. I never saw the DHL message, though requested).
Save the Duck then told me that they cannot issue a refund because the jacket had not been returned, effectively implying that I had sent them an empty package.
I strongly asked them to open a claim with DHL for theft during transit (a common phenomenom if you like to google) and asked for further information, but never got a reply since then.
I usually try to order from companies directly because I judge it as more safe, but Save the Duck is exactly the opposite. Online shopping at its worst!
Do not order here!
I will file a claim with the European Consumer Center against Save the Duck.
30. desember 2025
Anmeldelse skrevet uten oppfordring
The products are good, but what about the rest?
The products are good, but many people write that the customer service is poor. Unfortunately, I made the mistake of ordering directly from Save the Duck in Italy without reading the reviews first. That was stupid, because it took a lot of effort to get my money back for the return. First they said the package hadn't arrived, then, after I put more pressure on them, they said the money had already been transferred back. A disaster for a company like this and unimaginable in this day and age. Thankfully, I paid via PayPal and had all the receipts from DHL proving that the package had arrived in Italy. Only a complaint via PayPal helped me get my money back—but not all of it, because I was charged 18 euros for the return. So if you buy products from Save the Duck, do so through a large clothing store (such as Breuninger or Peek & Cloppenburg). They have more power, better prices, and much better service.
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Christopher,
We are sorry to read your message and to learn about your dissatisfaction.
We would like to inform you that the refund was processed within two weeks from the date the returned items were received at our logistics hub, in accordance with our standard return policy.
However, since a PayPal case had already been opened, the refund could not be completed immediately through the usual procedure. Unfortunately, this delay was not due to Save the Duck but to the PayPal dispute process, which temporarily blocked the transaction.
We regret that this situation caused frustration and any inconvenience. Please note that the return shipping cost is not refundable, as clearly stated in our return conditions.
Customer satisfaction is very important to us, and we are sorry that your experience did not reflect the level of service we strive to provide. Your feedback has been shared with our customer care team so we can continue to improve.
Kind regards,
Daniela
Save The Duck Customer Service
Die Rücksendekosten sind enorm hoch
Die Rücksendekosten sind enorm hoch. Zoll, etc. wird extra berechnet. Lohnt sich in kleinster Weise. Kunde wird bei Anmeldung der Rücksendung nicht über die Kosten die entstehen informiert. Unseriös. Auf keinen Fall etwas da bestellen. Viel zu teuer.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Katja,
Thank you for your message.
We would like to clarify that our Return Policy is clearly displayed on our website before the purchase, and customers are required to confirm having read and accepted it by ticking the corresponding checkbox before completing the order.
Additionally, when a return is requested, we send an email with all the necessary documentation and information. In this communication, we clearly state that customs duties, taxes, and any related charges are the responsibility of the customer.
Please note that we are unable to indicate the exact amount of customs duties and taxes in advance, as these costs are calculated directly by the local customs authorities and may vary depending on the destination country and the value of the goods. For this reason, we always recommend contacting the local customs office to obtain accurate information about the expected costs.
This information is also explicitly stated in the Return Policy available on our website, including the notice that return shipping costs and customs fees may be high and are not covered by us.
We strive to be as transparent as possible by providing all relevant information both before the purchase and during the return process. We are sorry if this did not meet your expectations.
Kind regards,
Daniela
Save The Duck Customer Service
Bad experience with a return
Bad experience with a return from Switzerland. I paid CHF 700.- for a product and only received 440.- back. Savetheduck sent me the copy that DHL charged about €280.- for customs etc. and referred me to their website. VERY frustrating experience. Will NOT buy a product there agan!
Sure, buyers agree to the return conditions. But you should have enougth experience to mention numbers how much the different fees/taxes are (roughtly 30%) for returns outisde the EU. That is a matter of transperency! Sorry.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Tobias,
We are truly sorry to hear about your disappointment and we understand how frustrating this situation must have been.
We would like to clarify that customs duties and import taxes for returns from Switzerland are determined and charged directly by local customs authorities and couriers, and unfortunately they are completely outside of our control. For this reason, the refunded amount may differ from the original purchase price.
To avoid unpleasant surprises, we make this information available before purchase by requiring customers to read and accept our Return Policy, and we also clearly communicate it when the return label is issued and in our FAQ section. The exact amount charged is always calculated and communicated by customs authorities, not by Save The Duck.
We truly regret that this experience affected your perception of our brand. Transparency with our customers is very important to us, and we will continue to do our best to improve communication and customer satisfaction.
Kind regards,
Daniela
Save The Duck Customer Service
Ho acquistato il mio primo save the…
Ho acquistato il mio primo save the duck presso il negozio del centro commerciale City Life, tutte e tre le ragazze Francesca Claudia e Silvi sono state gentilissime, commesse che
ormai raramente si trovano in giro nei negozi!
Si sono occupate di me in maniera impeccabile! Complimenti a tutto lo staff!
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Gentile Cliente,
grazie di cuore per aver condiviso la sua esperienza e per aver scelto Save The Duck. Siamo davvero felici di sapere che la visita al nostro store di CityLife sia stata così positiva.
Trasmetteremo con grande piacere i suoi complimenti a Francesca, Claudia e Silvia: il loro impegno, la passione e l’attenzione verso il cliente rappresentano perfettamente i valori del nostro brand.
La ringraziamo per la fiducia e speriamo di poterla accogliere nuovamente molto presto nei nostri store.
Cordiali saluti,
Daniela
Save The Duck Customer Service
Negativa
Piumino da 2 mesi,perde le piume
Risposta del rivenditore
Signora non ha lo scontrino non posso fare niente
Mai piu
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Gentile Maria Grazia,
ci dispiace apprendere del problema riscontrato con il suo piumino. Per poter comprendere meglio quanto accaduto e valutare insieme la soluzione più appropriata, la invitiamo a contattarci via email all’indirizzo customerservice@savetheduck.com o telefonicamente al numero 0287186105.
Il nostro team sarà lieto di assisterla, restiamo a sua completa disposizione e attendiamo un suo gentile riscontro.
Cordiali saluti,
Daniela
Save The Duck Servizio Clienti
Belli ma tessuti fragilissimi che si usurano facilmente
La mia esperienza con Save The Duck è stata complessivamente negativa.
Sebbene i capi risultino esteticamente curati e di gradevole impatto visivo, la qualità dei materiali utilizzati si è dimostrata insufficiente.
Il tessuto del giaccone acquistato ha subito rigature e perdita di colore a seguito di un semplice sfregamento della manica contro un muro, circostanza che rientra pienamente in un utilizzo normale del capo. Considerata la fascia di prezzo del prodotto, tale fragilità appare inaccettabile e non conforme alle aspettative di durabilità.
Anche il servizio clienti non si è rivelato all’altezza: la segnalazione è stata liquidata affermando che il danno non fosse coperto da garanzia, senza una reale valutazione del caso. Come unica soluzione è stato proposto l’applicazione di una toppa di colore diverso, intervento che altererebbe l’estetica originale del capo e che non può essere considerato una risposta adeguata a un problema di qualità del materiale.
In conclusione, pur riconoscendo l’appeal estetico dei prodotti, ritengo che la qualità complessiva e il servizio post-vendita non siano in linea con il prezzo richiesto. Esperienza deludente
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Gentile Tiziana,
ci dispiace leggere della sua insoddisfazione e della percezione negativa maturata in merito alla sua esperienza con Save The Duck.
Desideriamo rassicurarla che ogni segnalazione viene attentamente valutata dal nostro team: sulla base delle immagini ricevute, disponiamo dell’esperienza e della sensibilità necessarie per comprendere l’entità del danno e verificarne la riconducibilità a difetti di conformità o a cause esterne.
Nel caso specifico, dalle verifiche effettuate il danno riscontrato non è risultato coperto dai termini di garanzia. Proprio per questo, in un’ottica di disponibilità e attenzione verso il cliente, è stata proposta una possibile soluzione alternativa, pur consapevoli che possa non incontrare pienamente le sue aspettative estetiche.
Comprendiamo il suo punto di vista e ci rammarica che la risposta fornita non sia stata ritenuta soddisfacente. Il suo feedback è per noi importante e verrà condiviso internamente al fine di continuare a migliorare sia i nostri prodotti sia il servizio post-vendita.
Restiamo a disposizione per ogni ulteriore chiarimento e la ringraziamo per averci dedicato il suo tempo.
Cordiali saluti,
Daniela
Save The Duck Customer Care
commessa scortese e frettolosa
commessa scortese e frettolosa. ho comprato perche mi serviva ma personale inadatto a un posto simile
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Gentile Elisa,
ci dispiace molto leggere la sua esperienza e la ringraziamo per averla condivisa con noi.
Per Save The Duck, la qualità del servizio è importante quanto quella dei nostri prodotti, e quanto da lei segnalato non rispecchia i nostri standard.
Il suo commento sarà condiviso con il dipartimento competente per approfondire l’accaduto e migliorare l’accoglienza e l’attenzione verso i clienti.
Ci auguriamo di poterle offrire in futuro un’esperienza più positiva e all’altezza delle sue aspettative.
Cordiali saluti,
Daniela
Save The Duck
SAVE THE DUCK UN ALLER SIMPLE ET SI CA NE VA PAS BROSSEZ VOS PLUMES
LE RETOUR !!!!
AUCUNE ETIQUETTE RETOUR DANS LE COLIS DHL QUE JE SUIS ALLEE CHERCHER LE 03/12/25
J'AI ENVOYE 15 MESSAGES AU SERVICE CLIENT
AUCUNE REPONSE JUSQU'AU 10/12/25 ET LE 10 DECEMBRE ILS ME DISENT QUE DANS QUELQUES JOURS ILS ENVERRONT UNE ETIQUETTE RETOUR ET TOUJOURS RIEN, AUCUNE NOUVELLE JE RESTE AVEC LA DOUDOUNE TROP PETITE ET LE TEMPS QUI PASSE
ABERRANT
SUITE A REPONSE DU 12/12/25
JE MAINTIENS CE QUE J'AI DIT
UN MAIL DU 10/12/25 SIGNE SARA DEVAIT M'ENVOYER INSTRUCTIONS POUR EDITER ETIQUETTE RETOUR ET ORGANISER ENLEVEMENT DIRECTEMENT DEPUIS PORTAIL DHL EN ME PRECISANT QUE POUR AVOIR LA TAILLE SUPERIEURE JE DEVAIS COMMANDER A NOUVEAU
AVANT DE COMMANDER JE VEUX RENVOYER CE QUI EST TROP PETIT
SAVE THE DUCK EST CHAMPION POUR ENVOYER DANS DES DELAIS TRES COURTS LES COMMANDES ET POUR REPONDRE AUX MESSAGES DE TRUSTPILOT
POUR LE RESTE JE CROIS QUE TOUT LE MONDE AURA COMPRIS MON TEMOIGNAGE
JE SUIS ALLEE DIRECTEMENT SUR LE SITE SANS POUVOIR ACTIVER L'ICONE RETOUR C'EST LA RAISON POUR LAQUELLE J'AI ENVOYE DES MESSAGES EN DEMANDANT QU'ON M'ENVOIE DIRECTEMENT UNE ETIQUETTE A IMPRIMER
OR JE N'AI RIEN RECU
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Chère Laetitia,
Merci d’avoir contacté le service client de Save The Duck.
Comme indiqué sur notre site, les retours doivent être effectués directement en ligne. En suivant la procédure de retour, vous recevrez dans les 30 minutes un e-mail de DHL pour organiser l’enlèvement et imprimer l’étiquette d’expédition.
Nous sommes désolés de votre jugement. Cependant, après vérification, nous n’avons pas trouvé les 15 messages mentionnés sous votre nom. Nous vous invitons donc à nous écrire à l’adresse customercare@savetheduck.com
afin que nous puissions vous assister au mieux.
Cordialement,
Daniela
Save The Duck
Stay Away - Non Existent Customer Service
I was shocked to see how horrible their customer service was. Spent two weeks trying to email and call them and all I got was the same automated reply. Got these as a present for someone and it turned out the sleeves were too tight. I was a single day too late in their 2 week window to exchange so I tried emailing/calling them to explain the situation. After spending close to a $1000 on their products you would think they would have better customer service. At least have the decency to email back and say it wouldn’t be possible to exchange them. I would not recommended this company.
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Save The Duck
Dear Nishanth,
Thank you for your message. We are very sorry for the inconvenience you experienced and truly regret that our service did not meet your expectations.
After checking our system, we can confirm that your first email was received on December 5th, and we replied to you. As the exception related to the return procedure must be processed manually and our offices in Italy were closed for the holidays, there was unfortunately a delay.
We would like to assure you that your request has been handled with priority, and the return label has been sent to you today.
We sincerely apologize if the service you received did not meet your standards. Please know that we have done our best to process your request as quickly as possible.
Should you need any further assistance, we remain at your disposal.
Kind regards,
Daniela
Save The Duck Customer Service
Buy the coat BUT FROM ANYONE ELSE
Rating is based on my experience with them directly. The products are good but don't buy direct from them. Buy through Bloomingdales, Nordstrom, etc for competent and streamlined exchange and return systems unless you absolutely know what size you are in their coats.
Sure they'll send the order out quickly. Have a return? Ship it back and then wait two weeks for them to 'process' it. Once that timeframe passes you have to nudge them further for it to actually take place so a safe bet is 3-4 weeks for a simple return. Even when they send the wrong size, like for me, there's no attempt to make things easier. I'm almost at two months without a resolution thus far.
1. desember 2025
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