Route 1 Print Anmeldelser 

Bex Taylor was incredibly helpful when my artwork wasn’t quite right. She talked me through what needed fixing, gave clear advice, and made the whole process straightforward. The artwork was corrected quickly and the order moved on without any fuss. Really appreciated the guidance.

Excellent service once again. A huge thank you to Beth Harper in the Studio for her help late in the evening—truly appreciated!

Bex was very helpfull today, thankyou

I changed my review from a 1 star to 5 stars because you really know what a companies values are when something goes wrong. A few week ago i had a problem with an order and i flagged that they had a problem with their re-ordering tool where some elements were missing and because of that i ordered the wrong specification. Upon my complaint they checked their systems and admitted that there was an issue and fixed it. Route1Print do listen to their customers and i will stick them for ever even if their prices go up. (By the way, great value for money and very easy platform to order from)

Great customer service, ensured my order was processed quickly.

Had an issue with an order that had been battered by DPD and on arrival the prints were damaged - not sure how DPD managed it to be honest.

Spoke with George on email and got it resolved within an hour of emailing in.

Service always top notch from the whole team.

Cannot fault RP's Customer Service
Many thank Elina!

Bex Taylor sorted the issue in a speedy manner
Well done and thank you Bex
Kind regards Russ

Great service and shout out to Bev as well for dealing with a slight problem uploading in a very effective way!

Route1 is our go to for printer and supplies. We have always found the approachable and any issues quickly resolved.
Bex has good eye for detail and have been helpful to spots things we may have missed.

Abysmal customer service.

If you’re lucky, they’ll get the job right. But if it goes wrong - and there’s a good chance it will - they will shrug their shoulders, duck responsibility and leave you to sort it out.

Promises are broken, timescales are not stuck to and emails/conversations are ignored.

To be fair, they used to be quite good. Clearly things have changed in recent times. It’s a shame. But I can’t rely on them anymore - it’s happened too many times (3 orders in with them this week - all delayed. 1 wasn’t time-critical, 1 got there by the skin of its teeth, 1 has failed despite several opportunities to get it back on track).

Even after 20 years in the field, I still need a hand sometimes with artwork and the artwork team at R1P are exceptional. Thanks on this occasion specifically for Lisa and Jodie who both went out of their way to tell me exactly where the issues were in a 40 page booklet which saved me ages in trying to hunt them down myself. They even fixed the ones they could, which saved me even more time and grey hairs. Thanks very much both of you!

Always excellent personal and understanding service.

Worst printers ever! I used route 1 as they were cheap, however the work is awful, quantities are always short, last job had 2 of the 2 page sections in it? You place a £500 job its 4 days late and you get offered a £10 credit note. Shoddy work which isnt checked by anyone! To top it off they close my account, lock me out when i still had work placed with them! Simply awful

excellent service from Ashley, thank you

Very helpful quick responses to any questions. Great service from Steph, David and others too!

We have used R1 print for many years, Ophelia was very helpful this morning with sending over some templates :)

I've been using Route 1 Print for many, many years now. They're well priced allowing me to give clients great deals on quality print. The quality is superb and on the off-chance it isn't for whatever reason they have always fixed it. Their delivery is usually very quick and clients loooove it. The amount of products and finishes they offer covers 90% of the print I need.

The customer service and artworking teams are great, very patient, friendly, answer queries with good explantations and go out of their way to to solve any issues that may crop up and this graphic designer right herrreee (me) genuinely really appreciates it.

I've been meaning to write a review for a while so, special shout outs to Chloe (studio manager), Bex (artworker), Lisa (artworker), Hannah (artworker), Steph (artworker), Jodie (artworker), Callum (artworker), Elina (account exec) and the rest of your teams!

I have been sending orders to Route1 for years and I have never had a problem with them, they are always there at the other end of the phone should I need to speak to anyone. Well done Route1

Great customer service from Ashley. Dealt with my enquiry quickly and professionally. Excellent work!