Following our experience with RoomRaccoon, we are unfortunately not satisfied with the value for money or the level of support provided. A hotel management system is business-critical software.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Com o meu sistema antigo, eu tinha muitos problemas com Overbooking. Por conta da demora nas integrações com as OTAs. Agora com a roomraccoon isso foi 100% resolvido por integrar as reservas em segund... Vis mer
A RoomRaccon é ótima, eficaz e muito util. Corresponde sempre às minhas necessidades, de uma forma muito simples. Têm variados serviços para que possa ter tudo num único local e ser mais fácil de ge... Vis mer
Selskapet har svart
RoomRaccoon hat Potenzial, aber scheinbar ist der Staff mehr damit beschäftigt, zu verkaufen oder die Preise anzuheben, statt die Plattform zu entwickeln und Bugs zu beheben. Die Berichte sind nicht d... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button. The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience. The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions. The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it. Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.
Kontaktopplysninger
Keizerstraat 15, 4811 HL, Breda, Nederland
- +31767997004
- info@roomraccoon.com
- www.roomraccoon.com
3,5
Middels
301 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 30 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Roomraccoon Hotel Management is easy to use!
Roomraccoon Hotel Management is user-friendly and easy to learn. The Support team is quick to respond to your tickets.
29. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for taking the time to share this positive feedback, Maureen. It's fantastic to hear that you've found RoomRaccoon to be user-friendly and easy to learn. It's great to know that our support team is responsive and helpful when you need assistance. If you have any other feedback or questions, feel free to reach out.
Dopo piu di tre anni abbiamo lasciato…
Dopo piu di tre anni abbiamo lasciato RoomRaccoon, l'interfaccia è gradevole e inizialmente ha funzionato bene. Purtroppo la permanenza media dei Country manager è brevissima e l'assistenza tecnica molto scarsa.
Una volta sono spariti per mesi lasciandoci nelle mani dell accounter Portoghese che giustamente non riusciva a risolvere un problema legato all'invio ISTAT.
Errori continui nell'invio dati alla Questura hanno causato gravi inadempienze che abbiamo dovuto colmare andando ad inserire i dati manualmente sul portale della Polizia.
E'un grande peccato, abbiamo scommesso su Roomraccoon dopo un ampia ricerca ma si è dimostrato terribilmente inaffidabile sul mercato italiano.
22. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Grazie per aver trovato il tempo di condividere il tuo prezioso feedback. Cerchiamo sempre di offrire un'esperienza eccellente agli albergatori: per questo ci dispiace che la tua esperienza con il software non sia stata all'altezza delle aspettative. Il tuo feedback ci aiuta a migliorare! Ti preghiamo di scrivere a contact@support.roomraccoon.com per qualsiasi altro commento, dubbio o suggerimento che vorresti condividere con noi.
Technisch prima, support matig
Technisch prima. Qua support niet wat het geweest is. Hier wordt duidelijk (relatief) op bezuinigd t.o.v. een paar jaar geleden. Jammer.
27. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt dat je de tijd neemt om dit onder onze aandacht te brengen, Okko. We leggen de lat voor onszelf erg hoog en we vinden het jammer om te horen dat onze service niet aan je verwachtingen heeft voldaan.
Vorsicht Abzocke!!! 70% Preiserhöhung innerhalb eines Jahres
Vorsicht Abzocke!!!! 70% Preiserhöhung innerhalb eines Jahres.
Ich kann mich meinen Kollegen hier nur anschließen. Wir sind mit unserem kleinen Hotel seit 3 Jahren bei Roomraccoon. Am Anfang war alles super. Tolles Startup mit innovativer Idee, fairen Preisen und ein toller Support. Über technische Fehler haben wir lange hinweggesehen, da es ja ein Startup war und der Preis fair war.
Mittlerweile einfach nur noch eine dreiste Abzocke. Der Support ist unterirdisch,(für mehr Support musst du natürlich auch mehr zahlen) nach jedem Systemupdate lauter Bugs und zur Krönung jährliche Preisanhebungen mit weniger Funktionen. Vor drei Jahren durften wir so viele Anbindungen über den Channelmanager haben wie wie wollten. Letztes Jahr auf einmal nur noch 3. Dieses Jahr nur noch 2 Zimmerkategorien. Wir haben bisher 6. Wir zahlen immer für das gesamte Jahr im Voraus und jetzt wurde uns telefonisch mitgeteilt, dass wir ja eigentlich noch was nachzahlen müssten da wir mittlerweile in eine neue Preiskategorie gerutscht wären. Zitat:"Dort habt Ihr auch mehr Funktionen"
Wir haben nicht mehr als sonst, sondern zahlen einfach viel mehr als vorher!!!! Was vorher alles im Preis inbegriffen war, kostet jetzt. Bei irgendwelchen super Funktionen verstehe ich das ja, aber bei Zimmerkategorien????? Das sind Basics. Übermorgen musst du plötzlich für die Nutzung des Systems pro Minute etwas bezahlen Wäre das keine neue Einkommensquelle???
Die AGBs werden hier willkürlich verändert und Stammkunden dafür bestraft, dass Sie schon mehrere Jahre kontinuierlich bezahlen.
Roomraccon wirbt auf Ihrer Seite mit über 10.000 Nutzern weltweit. Nehmen wir mal an das der Durschnittsnutzer 4000-7000€ pro Jahr zahlt.
jährlicher Umsatz zwischen 40.000.000€ bis 70.000.000€. Nein, das ist natürlich nicht genug. EXPANSION,EXPANSION,EXPANSION. Hauptsache höhere Gewinne.
Der Ausverkauf hat hier eindeutig begonnen. Hauptsache mehr mehr mehr mehr. Für jeden Pups einfach nochmal was zahlen.
Wer kann diesem Unternehmen noch trauen wenn willkürlich Funktionen eingeschränkt werden und Preise so dreist angehoben werden. Bei uns sind es 70% innerhalb eines Jahres. Ich verstehe nicht warum Ihr so mit euren Kunden umgeht? Normalerweise wäre ich diesem Unternhemen über die nächsten Jahre treu geblieben und hätte jährlich mehrere tausend Euro überwiesen. Aber die Firma ist leider größenwansinnig geworden und verprellt hier Ihre treuen Kunden.
Noch ein Zitat von Ihrer Webseite "Unsere Werte sind unser Antrieb-Unsere Unternehmenswerte sind das Fundament unserer Geschäftsaktivitäten, Dienstleistungen und Produkte."
roomraccoon de/ueber-uns/
Wenn das Eure Werte sind, ist das einfach nur noch traurig.
7. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Sehr geehrter Kunde,
vielen Dank für Ihr Feedback. Wir haben Ihre Anmerkungen zur Kenntnis genommen und bedauern, dass Sie unzufrieden sind. Wir haben bereits Kontakt mit Ihnen aufgenommen und stehen gerne zur Verfügung, um Ihnen die Änderungen und Preisanpassungen ausführlich zu erklären.
Vielen Dank für Ihr Verständnis.
Mit freundlichen Grüßen,
Das RoomRaccoon-Team
IT IS A SCAM
IT IS A SCAM
We signed the contract with the main condition that we can integrate Stripe as as payment gateway. Before the final steps of going live, they said that it is impossible to integrate it and the only option is their payment gateway, which would cost us like 10 000EUR as it charges you based on revenue. We wanted to cancel and get the refund as they lied to us, then they just stop answering, did not refund money and even did not try to find a solution. So 3 000EUR and months of works was lost. PLEASE DON'T TRUST THEM
1. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
We're sorry to hear about your negative experience with RoomRaccoon, Laura. First and foremost, we want to clarify that our goal is to provide a reliable and transparent service to our clients.
Regarding the integration of Stripe as a payment gateway, we understand that this was an important condition for you. Our initial intention was to facilitate this with this third-party provider integration, but as we progressed, we saw they were unable to offer you the rates you desired. This was certainly not our intention, and we apologize for any inconvenience this may have caused you.
In terms of the pricing structure of our own payment gateway, we follow standard industry practice and offer better rates as the third-party integration. However, we understand that it may not have aligned with your expectations and we apologize for any confusion or frustration this may have caused.
Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution.
Solução Completa, eficiente e fácil de utilizar
Solução bastante completa, intuitiva, fácil de utilizar e que permite gerir a nossa Guesthouse Casa das Portas em qualquer lugar. Fiável, boa capacidade de integração com as OTA's e excelente suporte da equipa local. O Roomraccon tem sido uma ferramenta muito importante para gerirmos eficientemente o nosso negócio.
28. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Agradecemos que tenha dedicado o seu tempo para partilhar o seu feedback positivo com a comunidade e connosco, Paulo. Ficamos felizes em saber que o sistema impactou positivamente o seu negócio e que o nosso atendimento ao cliente está a ser-lhe útil! É um prazer trabalhar consigo e com a sua equipa.
A RoomRaccon é ótima
A RoomRaccon é ótima, eficaz e muito util. Corresponde sempre às minhas necessidades, de uma forma muito simples. Têm variados serviços para que possa ter tudo num único local e ser mais fácil de gerir o negócio. Sempre que tenho questões, são super rápidos na resposta, e na resolução de algum contratempo.
Hotel Comodoro - Rosa e Manuel Rita Empreendimentos Turisticos LDa
12. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Ficamos muito gratos por partilhar uma avaliação tão boa, Rosa e Manuel! Ficamos orgulhosos de poder oferecer um produto inovador para hoteleiros em todo o mundo, e o seu comentário provou que estamos a fazer exatamente isso. Estamos muito satisfeitos em trabalhar consigo e esperamos que o nosso sistema continue a agregar valor ao seu negócio.
Hotel fantastico 💯💯💯💯
Siamo stati un fine settimana io mio marito e I nostri 2 bimbi e dobbiamo dire che la struttura è nuovissima, molto curata,pulitissima,personale molto gentile,disponibile e sempre con il sorriso. Vicinissimo a Leolandia,raggiungibile a piedi. Sono stati dei giorni fantastici. Torneremo sicuramente a trovarvi quando saremo dalle vostre parti 😍😍😍
22. juli 2023
Anmeldelse skrevet uten oppfordring
Excellent service
19. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thanks for the feedback, Cathy!
Great!
Probably the best system I've worked with since being in the hotel industry. It is user friendly, all on one platform and works seamlessly. Highly recommended
14. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
This comment is all we want to hear from our users!
Thank you for taking the time to share your valuable experience with the community, Dené!
Han habido un par de actualizaciones a…
Han habido un par de actualizaciones a peor a nuestro parecer en roomracoon y el equino que nos ha atendido en todo momento para volver a como estabamos antes ha sido muy amable y atento, espero nos lo puedan arreglar lo antes posible.
22. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Buenas Francisco,
Gracias por tu feedback. Aunque nuestras actualizaciones y mejoras están siempre basadas en el feedback y tendencias de la industria, no siempre son bienvenidas o necesarias para todos nuestros usuarios.
Por otro lado, nos alegra saber que nuestro equipo ha respondido como debe y esperamos que vuelvas a disfrutar de la experiencia RoomRaccoon al máximo muy pronto.
Que tengas un buen día, equipo RoomRaccoon.
I see the Light, Serena will get me there
I learnt something and Serena opened line of communication if i have any issues.
23. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for taking the time to share your feedback on your recent experience with Serena, Andy. We're thrilled to hear that you found her service valuable.
What made the experience great is the assistance Room Raccoon gives their clients.
What made the experience great is definitely the hands on approach that Room Raccoon has. They always add the human element to assist clients and even schedule meetings to assist us as clients. They also offer ongoing training in the various aspects and that is unparallel.
22. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for taking the time to share your wonderful experience with RoomRaccoon, Letticia. It's fantastic to hear that you found our team to be attentive and helpful, going above and beyond to assist you with ongoing training. Once again, thank you for choosing RoomRaccoon.
Serena was great
Serena was great in assisting to activate Rate Shopper
21. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for taking the time to share your positive experience with Serena, Peter. We appreciate your feedback and are thrilled to hear that she provided excellent assistance in helping you activate Rate Shopper.
Serena was great!
20. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Thank you for sharing your review and expressing your satisfaction with Serena, David. We appreciate your positive feedback and are delighted to hear that she provided you with a great experience.
Wat een negatieve commerciële organisatie is dit geworden!
Wat een negatieve commerciële organisatie is dit geworden! Een paar jaar hebben we voor een stevig bedrag een abonnement gehad (1250€/jaar) voor slechts 1 b&b kamer. De ondersteuing en service waren in het begin goed.
Nu lijkt het bij RoomRaccoon puur en alleen te gaan om het (grote) geld, met de klant als melkkoe. Het abonnement werd schaamteloos, uitgerekend vlak voor het hoogseizoen (!), met ~ 40% verhoogd naar ~1700€/jaar zonder enige vorm van uitleg of onderbouwing met een betalingstermijn van 7 dagen; niet betalen is direct afsluiten van je account en je hele organisatie ligt stil!
Omdat de abonnements prijs voor ons echt te hoog werd hebben we, vanwege de zeer korte betaingstermijn, gelijk vragen gesteld en reminders gestuurd maar men nam voor de beantwoorden van onze vragen 3-4 weken de tijd (!) Daarna kwam er een (standaard) mailtje met een (standaard) excuusje!
Omdat we in afwachting van beantwoording van onze vragen waren, en dus nog niet hadden betaald, werd ons account zonder pardon afgesloten zodat we geen boekingen meer konden beheren! Alles staat direct helemaal stil! Dit is echt onacceptabel en schandalig! Nadat we een hoog bedrag betaald hadden konden we dagen later pas weer bij ons account en daarna kwam pas de beantwoording op onze vragen!!
RoomRaccon rekent een ongekende prijs voor een software boekingssysteempje waar je een factuurtje en wat gastgegevens in bijhoud. Daarnaast betaal je ook nog eens stevig voor elke betaling die door je gast gedaan wordt, helemaal als ze met een creditcard betalen (~5€).
Wees voordat je met RoomRaccoon in zee gaat ervan bewuste dat ze alle macht hebben om je hele boekingssysteem te blokkeren en je organisatie onzeep te helpen. Hoe ongastvrij wil je het hebben..
Gelukkig zijn er veel andere goede en betaalbare boekingssystemen vanaf ~25€/maand waarin dezelfde basis zaken goed geregeld zijn en ook goede en persoonlijke service wordt geboden!
22. juli 2022
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hallo Jeroen,
Bedankt voor de feedback. Excuses voor de ervaring met RoomRaccoon en wij betreuren het dat wij niet aan de verwachtingen hebben voldaan. We streven naar kwaliteit voor onze klanten en zullen deze feedback ook gebruiken om ons product en de service te blijven verbeteren. We zouden graag in contact komen om dit mogelijk verder te bespreken en te evalueren.
The Customer success manager gave a…
The Customer ssuccess manager gave a good overview on opportunities we should try on our account.
1. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Farmhouse, thank you for your positive feedback! We are thrilled to hear you had a positive experience with our customer success manager. We are sure we'll achieve incredible things together!
Really helpful and useful session
Really helpful and useful session. Serena was great!
1. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Hey Robynne, thanks for sharing your thoughts with us. We are very happy to hear that Serena did such a great job. Please, don't hesitate to contact us if you any question or doubt, out team is here for you.
She was easy to talk to
She was easy to talk to and quickly understood our pain points.
29. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
That's amazing, Chuka! Thanks for letting us know. We always ensure that our team of experts is always up to date with industry trends and understands the hotelier's struggles!
Slechte service
Slechte service.
Vroeger persoonlijk en dicht bij de afnemer, maar ze zijn gegroeid, niet jippie.
Gewoon koppeling tussen kanalen lukken gewoon niet. Al paar keer tegenaan gelopen. En hulp is dan slecht.
25. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra RoomRaccoon Hotel Tech
Bedankt voor uw review Marlie,
We vinden het jammer om te horen dat het een teleurstellende ervaring was, aangezien we altijd streven naar het geven van de beste service. We gaan graag met u in gesprek om te kijken hoe we dit in de toekomst zouden kunnen verbeteren.
Ons Support team neemt zo snel mogelijk contact met u op.
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