Valentine chocolates were delivered 7 months late and mouldy. Maya's response was Royal Mail said they had delivered on time even though this was plainly not the case. When pushed (really just due to... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Haven’t eaten the Easter eggs yet (for obvious reasons) but if they are as lush as last year… Odering easy and prompt delivery. My only issue is that parts of the order are often delivered separat... Vis mer
Having previously had dusted almonds purchased from yourselves as part of a birthday hamper I decided to gift them to a friend for her birthday... The almonds arrived well packaged... Though apparentl... Vis mer
The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Kontaktopplysninger
3 Moxon Street, W1U 4EP, London, Storbritannia
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
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Happy Mum, happy experience.
Ordered some cocoa-dusted almonds for a Mothers’ Day gift. They arrived promptly; were exactly as hoped for and, I understand from my Mum, absolutely delicious. So everyone’s a winner! Thankyou.
Quick delivery
Quick delivery. Stuff is expensive for the size but the quality makes up for it.
Will buy again.
Excellent quality chocolate but Rococo tissue requested not sent.
The quality of the chocolate can always be counted on and the tin for the scorched dusted almonds was beautiful for a gift. I request some of your lovely Rococo tissue, though, to wrap the gift in but this wasn't sent. In the past you have sent this and it really adds to the pleasure.
This company has consistently failed to…
This company has consistently failed to deliver a simple box of chocolates to a near European address and make’s unacceptable excuses. Despite seeking assistance I was fobbed off by customer service agents who blamed the European post office itself but failed to make any effort to contact them where the parcel was held. In the end I had to contact the foreign post office myself and the intended recipient was able to prove my purchase details using information that I had provided. Since then I asked to communicate with management and although my complaint was passed on I have received no response. This is not the first time the company failed to deliver to the same address at Christmas, despite my communications with them. Rococo Chocolates were a good company when I first started using them for postal gifts over 20-years ago. Since BREXIT they have become increasingly inefficient and with a poor customer service beyond standard email apologies.
international shipments
I submitted a modest order for an international shipment. They were separated into two shipments for some reason. However, it was if they read my mind because the most important box came first- right on time before travel. All is truly well and utterly delicious.
Lovely delicious chocolates A treat on…
Lovely delicious chocolates A treat on Valentine’s Day
Very well packaged but did seem…
Very well packaged but did seem excessive. Delivered fairly promptly.
Very tasty
Very tasty - pity they didn't arrive in time for what I intended, but not the end of the world.
Delicious Valentine's
Valentine's chocolates delivered promptly. Lovely box; delicious chocolates!
The quality was fantastic!
The quality was fantastic!
It was packaged beautifully and arrived quickly!!
Such a great experience.
Bad packaging
The box of chocolates was just shoved in the shipping box with very little protective padding. The chocolate box was not closed properly so the chocolates went everywhere inside the shipping box. Not something I wanted to deal with on Valentine’s Day. The chocolates are nice but nothing special.
quick delivery and delicious chocolates
Half of the order has not arrived after nearly 2 weeks
Half of the order (ORDER #210435) made on 6 Feb which was supposed to be delivered in 2-3 days still has not arrived and it was for Valentine's Day.
the chocolates were out of the original…
the chocolates were out of the original red box which was opened and all mixed up in the brown box. the dividers were disintegrated. i feel that it was not secured properly before shipping.
Very badly packaged
Very badly packaged. By the time they were delivered the tiny bits of tape had come off and the lid came off, so I ended up having to pick all the chocolates out after they'd been smashed about. Not the £70 gift experience I was hoping for, Rococo might want to consider better tape all around the box.
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