Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Jewelry Seven was born from a simple belief: jewelry should be more than an accessory — it should tell a story. We design modern, timeless pieces made to feel personal, effortless, and easy to wear every day. Each collection reflects our focus on thoughtful design, quality finishing, and a refined aesthetic that doesn’t chase trends. From product selection to packaging and customer support, we aim to offer a smooth, reliable experience from start to finish.
1,9
16 anmeldelser
Har svart på 86 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Bought a necklace for a wedding and at checkout it said I can buy 2 for price of one - still waiting
Phone number is disconnected from their info on website
No reply to emails
I bought through PayPal so will get my money back but it’s not the point
DO NOT BUY FROM THIS SO CALLED COMPNT
It takes approximately 16 days for the item to arrive, but this isn't mentioned on the website. I have a screenshot showing this will be delivered within 5 days via DHL, yet it arrived with Evri. It ships from China. The offer seems appealing, but once you start, they split the cost. My jewellery should be worth £56. I paid £36 for the offer and got one free, but the invoice states £18 each. The item that arrived is probably worth only about £5. I was considering returning it, but I feared I wouldn't get my money back. My son wanted a gift, a bracelet for himself and his girlfriend with their initials. Next time, I will review customer feedback first. Overall, I don't think it's worth the money.
I placed my order on 7 March today is 22nd I still havnt heard nothing I needed it for an occasion today on the website it says 7-10 working days but its been over that and still no response they shipped my parcel through Evri and there is no update on the parcel since 18 March either they are saying its been misplaced but probably not because nothing was dispatched from the vender I want my refund back as the occasion is uslesss I wish I read these reviews before placing an order
Svar fra Jewelry Seven
We’re really sorry to hear about your experience and understand how frustrating this must be, especially since your order was intended for a special occasion.
At the moment, we have not been able to locate your order with the information provided in your review. To properly investigate and give you a clear solution as quickly as possible, we kindly ask you to contact us directly with your order details.
Please email us at info@jewelryseven.com
including your order number so we can:
Verify the shipment status with our logistics team
Check the situation with the carrier ()
Offer you the best possible resolution (replacement or refund if applicable)
Please note that our standard delivery timeframe is 7–14 business days, and in some cases delays with the local courier can occur, but we will absolutely step in to resolve this for you.
We’re here to help and will make sure this is sorted as soon as we receive your email.
Kind regards,
JewelrySeven Support Team
Fraudulent ads, shit-quality. Wouldn’t even give it to a child to play with. Better buy from Claire’s or Primark! Took ages to deliver.
Svar fra Jewelry Seven
We’re sorry to hear that you feel this way about your experience.
We want to clarify that all our products are accurately represented on our website, including materials, finishes, and images. What you receive is consistent with what is shown and described at the time of purchase.
Regarding delivery times, our standard shipping window is 7–14 business days, and while most orders arrive within this timeframe, occasional delays can happen due to the courier handling the final delivery.
If you believe there is a specific issue with the item you received, we’re more than happy to review it. Please contact us at info@jewelryseven.com
with photos or details, and our team will assist you with a solution.
Bought a bracelet from this company, at checkout was offered and additional bracelet for FREE. Thought oh amazing ill give it a shot.
Wore the bracelet twice, tarnished discolored absolute trash , contacted the company to resolve, was told this was a manufacturing fault and they would refund me fully for the item i had bought.
all plain sailing lovely experience until
I received less than half of what I had paid and when questioned they said this was worked out as the FREE item is not free the cost is split between them when they calculate a refund???? but if i had an issue with the free bracelet, this would have had £0 value to refund me?????????
the bracelets are advertised at a set price whether you take the free one or not but when you have a problem then you cannot get your money back
I have asked to escalate this but get the same response even though all of the emails contradict themselves. DO NOT BUY
Svar fra Jewelry Seven
We’re sorry to read your review, although we must clarify that your case has already been explained to you in detail multiple emails.
The promotion you accepted was a bundle offer, where the total amount paid is distributed between the items for accounting and refund purposes. This means that when a partial refund is issued, it is calculated proportionally based on that distribution — this is standard practice in promotional offers.
We understand that this may not have been what you expected, but the information provided to you has been consistent and aligned with how the promotion works.
Additionally, we’d like to note that your description of the situation does not fully reflect the explanations and resolutions already offered through our support team.
If you still wish to proceed further, you are welcome to reply to our previous emails and we will continue assisting you there.
They are frauds false advertising. It's not what's on the website.they send you cheap jewelry passing off as good dupes. Tiktok and temu got better jewelry and cheaper..
Svar fra Jewelry Seven
We’re sorry to hear that you feel this way about your experience.
We want to clarify that all our products are shown and described transparently on our website, including materials and finishes. We do not claim our items to be luxury originals, but rather inspired designs, and what customers receive corresponds to what is displayed online.
We understand that expectations can vary, especially when comparing with other platforms, but our intention is always to offer a balance between design, quality, and price.
If there is a specific issue with the item you received, we’re happy to review it. Please contact us at info@jewelryseven.com
with photos and your order number so we can assist you accordingly.
A terrible company who do not care about their customers. I baught a necklace - tarnished within 2 weeks without being exposed to water, perfume or whatever they are trying to tell me I’ve done? I had to chase for help and told no help, refund or replacement for a poor quality item! AVOID THIS COMPANY!!!
Svar fra Jewelry Seven
We’re sorry to hear about your experience.
All cases are carefully reviewed by our quality department, and based on their assessment, the condition reported was consistent with wear after use rather than a manufacturing defect. For this reason, the resolution provided was aligned with our policy.
We understand this may not be the outcome you were hoping for, but we do take every claim seriously and investigate each case before responding.
If you would like us to take another look, you’re welcome to contact us again at info@jewelryseven.com
with additional details or images.
I placed an order on February 14th, payment was taken the next day. Parcel was scanned into delivery courier in the UK on February 28th. Since then ZILCH. The courier company have told me that they cannot locate my parcel (name of company and email are available) but the vendor has been totally useless. Keeps playing for time. This was an 18th birthday present!
Svar fra Jewelry Seven
We’re really sorry to hear about your experience, especially considering this was meant to be a special birthday gift.
To properly investigate your case and provide you with a solution as quickly as possible, we kindly ask you to contact us directly with your order number.
Please email us at info@jewelryseven.com
, and our team will:
-Review the shipment status with our logistics department
-Check the situation with the courier
-Provide you with the appropriate resolution (replacement or refund if applicable)
We’re here to help and will make sure your case is handled as a priority once we receive your details.
Do not order from here.
I placed an order back 18th of February and still not received!!
It says it was dispatched the day after but clearly not. The tracking info isn’t updating for it. I spoke to the team on Facebook who just kept telling me I’ve got to wait. Don’t waste your money or time, go with a different company that will actually give you your goods.
Svar fra Jewelry Seven
We would like to clarify that all the tracking information and shipment details were provided to you, and our team responded to your messages when you contacted us. The delivery timeframes are also clearly explained in our shipping policy, including the estimated transit times for international deliveries.
According to the order date you mentioned (18th February), your parcel is still within the normal delivery timeframe stated in our shipping policy. International shipments can take several business days to arrive depending on the courier and the final delivery network.
We are sorry if the delivery time was not what you expected, but this information is available before completing a purchase on our website.
I waited weeks for my necklace and the customer service mentioned to contact my carrier or ask your neighbors. My shipment was never shipped the seller gave me a tracking number for USPS which does not exist. The 3rd letter always start with an R for USPS. I even attempted to delete the H to an R and USPS tracking for this number I put in, Cannot be located! Their Fraud!!!!!! Refund me my money asap!!!
Svar fra Jewelry Seven
Thank you for your message.
In order for us to review your case and check the status of the shipment, we kindly ask that you provide your order number or the tracking number associated with your purchase. This will allow our team to investigate the matter with the logistics provider and give you an accurate update.
Once we receive your order details, we will be happy to look into the situation and assist you further.
100% a scam
Only refunded me because I opened a case with paypal it seems they take your money and then pretend your items are being dispatched the tracking number is the same for everybody
Svar fra Jewelry Seven
We are sorry to read your comment, however we would like to clarify the situation.
We have been in contact with you throughout the entire process and responded to your messages at all times. The refund was issued once we received confirmation from the logistics team that your parcel had been lost in transit.
Our intention has always been to resolve the situation correctly and ensure you were refunded once the issue with the carrier was confirmed.
For this reason, we kindly ask that inaccurate statements about our service are not shared, as we handled your case according to the information provided by the courier and ensured the matter was resolved.
The address is england yet ship's from Chinese first red flag nearly £50 spent on Chinese tat no tracking available wish I had never purchased to be fooled by false reviews and the fact they ate based in England!!! Probably cheaper ono temu !! Not impressed
Response to your comment
No it does NOT state shipped from China anywhere on your website or policy
It also states 5 working days for delivery from the day dispatched which is false
Still no item, no replacement or refund been weeks now
Further update
Customer support telling lies which i have proven to be false with tracking screnshots.... still no refund and refuse to take responsibility or acknowledge missing parcel. Said my parcel is moving throughout the system .... tracking stopped on the 9th !! Said delivery can take ip to 14 days its bern past 14 days, customer service laura gomez spins alot of lies and is rude
Svar fra Jewelry Seven
We’re sorry to hear that you feel disappointed with your experience.
We would like to clarify that your order was shipped and provided with a valid tracking number, and we have been available to assist customers at every stage of the delivery process. International fulfilment is clearly explained in our shipping policy, including the estimated delivery times and how parcels are transported through our logistics network.
If a parcel experiences delays or issues in transit, we always work with the courier to investigate and provide the appropriate resolution for our customers.
Our goal is always to ensure customers receive their orders or a fair resolution when a shipping issue occurs. If you still need assistance with your order, please contact our support team and we will be happy to help.
Bought bangle for partner with free necklace within 2 weeks both items clasp snapped whilst wearing very poorly manufactured contacted company who refused to replace items took 5 days for response
AVOID AT ALL COST
Don’t waste your money
Svar fra Jewelry Seven
We’re sorry to read this and that you feel disappointed with your experience.
When your order was delivered, the items were confirmed to be received in good and functional condition. From the information provided, the damage occurred while the jewellery was being worn and pulled against clothing, which unfortunately is considered accidental damage rather than a manufacturing defect.
For this reason, it is not covered under our warranty policy. Our warranty applies to faults present upon delivery, not damage caused during use.
Honestly wish I’d never never order from them! The whole thing feels dodgy the thousand reviews on the site don’t seem genuine at all.
Customer service is practically non-existent. Proper frustrating.
The product itself is cheap as chips and nothing like what was advertised. Feels low quality and not worth the money at all. Delivery also took absolutely ages with barely any updates.
In the end I had to raise a case with my bank just to sort it out, which says it all really.
Svar fra Jewelry Seven
We’re genuinely sorry to read this and that your experience has left you feeling this way. That is never what we want for any customer.
We would really like the opportunity to look into this properly and resolve it for you. If you could please provide your order number, we will review:
-The delivery timeline and tracking history
-The product received versus the item ordered
-All previous correspondence
If you are dissatisfied with the product, you are entitled to return it in line with our Refund Policy, and we will process the refund once received and inspected.
Please share your order number so we can assist you properly.
Excellent service beautiful pieces well made and exquisitely elegant thank you have purchased for myself and my daughters x
Svar fra Jewelry Seven
Thank you so much for your lovely message — it truly means a great deal to us.
We’re delighted to hear that you’re happy with your pieces and that you’ve chosen them both for yourself and your daughters. Knowing that our jewellery is being enjoyed and appreciated makes all our hard work worthwhile.
This company does not respond to your emails and ordered over a week ago and item still not dispatched
I have emailed with my order deatails and had no reply!
Svar fra Jewelry Seven
Hello, This statement is not accurate. We respond to all customer emails and are fully committed to providing a reliable and transparent service.
In your case, we have requested your order details so that we can locate and track your shipment, but we need this information in order to assist you properly. Without the order number or customer details, it is not possible for us to review the status of your order.
Please be assured that we are always available to help and focused on resolving any issue as quickly as possible. We kindly ask you to reply to our email with the requested information so we can assist you further.
Kind regards,
JewelrySeven Support Team
📧 info@jewelryseven.com
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