Rich Tone Music Anmeldelser 

Great people, purchased my Gibson Hummingbird for very fair price, thanks Richie !

It must be the best guitar shop in th UK. I’ve been there many ,many times and have always been impressed by the staff. They are friendly and knowledgeable. I’ve bought quite a few used guitars from Richtone and traded in quite a few too. Highly recommend place to visit and browse.

Over many months I have sold unwanted guitars and equipment to Rich Tone Music. The process was straightforward and without any stress. I received a fair price for the goods and the money was in my account within a few hours. I go into Rich Tone Music fairly regularly and I find all of the staff polite and professional. I will certainly do business with Rich Tone Music in the years to come and I wish them every success. Great Company

Have bought multiple items from Richtone and part exchanged. Never had an issue, always one of the first places I check

I have dealt with Rich Tone quite a few times over the years.I find them to be extremly helpful and knowledgable on every occassion.As a customer selling equipment to them I find them very fair with their prices.As a buyer they will always give you as much time as you want to try out their instruments.All in all, a pleasure to deal with. First class.

I’ve bought from Rich Tone occasionally and sold to them many times and always found them to be exceptionally good. They make selling to them particularly straightforward and for that reason I’ve stopped selling guitars by any other means. Tried many others, but recently I’ve been using Rich Tone exclusively (and I live 180 miles away).

I’ve used Rich Tone Music “sell your gear” form once before, both time they have been very fair with their evaluations have honoured it when they have received the item.

The last time I sold a bass to them for cash/bank transfer, the money was in my account the day they received it.

This time I did a straight swap but had to put a deposit on the item I was exchanging for, they refunded the deposit the next day and have sent out the exchanged item.

I 100% recommend giving them a chance.

Super knowledgeable team that really take the time to help you understand instruments and amps so you can be confident you’re buying the right kit for you. Really easy trade-in process too.

Straight forward process to sell our guitars and amp, came back with a price that was very favourable. Called into the store and completed the sale quickly and received the price offered - very happy. Thanks Mark for your help.

Having used Rich tone for selling gear and also part ex, can say they make both process’ really easy and offer great prices

I've bought new and pre owned guitars, amps and accessories from Richtone Music and also sold gear to them and traded in gear as well. On the purchase side, I've always been very happy with the competitive pricing and the quality of the gear I have bought. On the selling side, I've always been offered decent prices. No hassell here, quotes given promptly either in store or via their 'sell my gear' platform. Yes they make a good profit on pre owned gear, but fair play to them, they are a small business, and pay up straight away, either by bank transfer or in cash. Private Ebay sales would provide a higher return, but this can be long winded. Great to see a 'bricks and mortar' well established business which seems to be thriving. The staff are brilliant in their friendliness. expertise and know how. Phil Tennant. Belper, Derbyshire.

The service I received was amazing, the guys couldn’t be friendlier and more helpful, and the prices offered were more than competitive, will happily be making Richtone my main music store, the selection and the staff make the 2 hour drive more than worth it.

Great shop, bought from, and sold to Rich Tone, highly recommended, have a look,

Rich tone are the number place for instruments with a terrific part exchange policy that is clear and fair. I've been busing instruments for 50 years and there's no store that comes close to what they offer in terms of expertise and stock.

Spot on every time I visit, the staff are always welcoming and make you feel at ease and ready to help you whatever you are there for.

A great music instrument store. Lots of staff and a great range of stock.

I wanted to sell 1 guitar and emailed Rich Tone with photos and description. I received a same day reply & felt it was a fair value & certainly higher than the competitors. I didn't want to trust a high value guitar to the fate of couriers so I decided to take the guitar to the Sheffield store myself & as I was making a trip I decided to take 3 guitars, 2 x amps & a range of guitar peripherals. I arrived unannounced and shortly after they opened on a Monday. I was warmly welcomed by Issac who helped me unload the car & it was no trouble to evaluate my gear & it was thoroughly checked. Now I had my expectations of value but have to also accept realistic trade values. I had a lot of gear & a valuation was provided which I accepted as it was fair & balanced. Now if Rich Tone decide to advertise it for more than they said well that is there choice as the items now belong to them. I also found the shop really well laid out & a great range of guitars. I was offered more on a trade in but I wanted to sell as I am downsizing. The shop staff are a great team. A big shout out to Issac & Rich as I mainly interacted with them, but equally a big shout out to the others that I had a brief interaction with as they were also pleasant. So would I recommend them?? Absolutely as my all round experience from start to finish was a great one. The knowledge they have between them is also very good so if your not sure then email or ring them.. Oh and all the ime tgat I was there (about 3 hours) everytime the phone rang it was being answered very promptly and courteously, unlike my experiencewith a competitor. I highly rate Rich Tone based on my own experience of the Sheffield store.

I have been looking for this model of Bass for years as it was my first Bass back in the 1970s. Unpacked it today and I am delighted with the condition for a fifty year old Bass. Very well packed. Only downside was the carrier Fedex. I paid extra for a Saturday delivery but they let me down. Not Rich Tones fault, but very annoying. Rich Tone have offered a carriage refund.

BUYER BEWARE!! I had the misfortune to buy a Yamaha FS3 guitar from Richtone. I bitterly regret it. It played very nicely in the shop. When I got it home I discovered that the nice action had been achieved by sanding the saddle down almost to the bridge meaning that next time the guitar needed any attention to the action It would require a very expensive neck reset! When I took the guitar in, the manager (who's name unfortunately I never discovered; his staff wouldn't tell me) agreed that this was true. However he said it was a second hand guitar (it cost me £575)!! and once I left the shop this was my problem. This company is an AUTHORISED TAYLOR DEALER (unbelievable I know, but true)!
The anonymous manager was quite agressive in his manner and point blank refused to take the guitar back unless I paid a 20 per cent "restocking fee". (In fairness he later reduced this to £75, which I paid just to get away from this horrible shop and its 'customer service').
Rather than customer service, the manager showed open contempt for his customers, conveying the opinion that many of them spent their time lying to him if they had a problem with their purchase. Unbelievable I know but true.
To compound my woes I had spent around £2000 on a Taylor from Richtone at the same time which I found had also had the low saddle shaving treatment (although not as extreme, but still much lower than Taylor's own lowest specified reference point of 1/16" minimum saddle height above the bridge). To be fair the action of this guitar was fine. When I asked for reassurance that this guitar had not had a neck reset, the manager told me his opinion that it most likely had not, despite me pointing out to him flakes of finish near the neck guitar body joint, which the manager said was 'putty' from when Taylor built it. I have owned many Taylors and have never seen this 'putty' before. I have no way of knowing without getting a professional Luthier to remove the neck; I certainly would not trust Richtone with doing this! Fortunately Taylor's neck resets are pretty straightforward so I decided to cross this bridge when I come to it (the guitar is beautiful, a high end 818e). When I got the guitar home I found that the 'putty' was actually varnish that had flaked when the neck was removed. In other words pretty strong evidence that the neck had indeed been removed at least once. The manager assured me twice that he had not carried out any work on the guitar and it was exactly as he had received it in part exchange. Is it plausible that he (a Taylor trained technician) had not noticed this. Apparently yes.
So in summary it cost me £75 to buy a horrible guitar (the yamaha) from this shop. Time will tell what condition the Taylor is in. I am relating this distressing experience exactly as it occurred today. My downfall was that I let my enthusiasm for the guitars and misplaced trust in the integrity of the manager and his shop (and indeed Taylor) prevent me from checking the guitars carefully, much as historically you had to check a second hand car in the seventies for flaking paint etc. (Oh, and watch out for the trick the manager does with the truss rod. He did it on both the guitars, leaving a little bit of relief on the neck so that he can then lower the action further to mollify the unsuspecting customer (me)! Again, I have no way of knowing if this was a coincidence or a deliberate ploy. I also do not know if other customers have had this terrible experience from this manager and this shop, but his remarks lead me to believe that, sadly, my experience of Richtone is fairly commonplace. I also have no way of knowing at which point or by whom the guitars had been set up in this manner.
I will be contacting Taylor UK to give them a copy of this review and ask them their opinion of my experience.
If you do decide to buy from Richtone, I would highly recommend buying online as then the manager will have a legal requirement to refund you without the 'restocking fee' he charged me if you have the same misfortune I had!

Annoying!!...one page of used instruments, then 85! Yes, eighty five pages of used stock already sold...wasted anhour going through them looking for something still available!! Jesus guys, get the sold stock deleted now!!!