Richer Sounds - Prestwich Anmeldelser 

2 146
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

415-419 Bury New Road, M25 1AA Prestwich, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Although our enquiry was a fairly simple one it was answered with clarity and honesty even though we ended up with a cheaper product. We described our requirements and the TV is just what we need... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

  • 415-419 Bury New Road, M25 1AA, Prestwich, Storbritannia

  • 0333 900 0042

4,9

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

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4,9

Alle anmeldelser

(2 146)

24 168 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Enquiring about repairing my TV

I was dealt with over the phone in a thoroughly professional and courteous manner. I was informed that my TV was too old to repair and that my best option would be to buy a new one. I was not pushed into buying a dearer model than the amount I had budgeted for, which made me feel happy to want to recommend Richer Sounds as a very good outlet for TV's etc.

11. april 2026
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Svar fra Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

Excellent service

As always, excellent help getting answers to questions not answered from the manufacturer's website or even product manuals. Thank you Tom.

7. april 2026
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Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

Reserved the Yamaha receiver over the…

Reserved the Yamaha receiver over the phone called in to collect easy transaction and with the VIP membership had the 6 years warranty added
Great service by the guys in Manchester

4. april 2026
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Svar fra Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

Ellis was very helpful when I went in…

Ellis was very helpful when I went in to purchase my Sonos Soundbar.

I was still on their system from when I purchased a Denon HiFi and Dali speakers about 10 years ago!

Great service even got a £10 discount on the soundbar. It is a great speaker for my new Sky Glass TV. Cheers guys.

4. april 2026
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Svar fra Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

A great selection of top quality products, at competitive prices

I always enjoy shopping for hi-fi and AV products at Richer Sounds. They have a great selection of top quality products, at competitive prices, and regularly offer tempting discounts. I also love the fact that I have the option of popping into my local, friendly store, which, in this age of predominantly online purchasing, is a great plus point.

1. april 2026
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Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

I’d like to leave a really positive…

I’d like to leave a really positive review for Richer Sounds 🙌
On the day our TV suddenly broke, it was quite a stressful situation—especially since we had already chosen the exact model we wanted, the Samsung QN90F. Unfortunately, it turned out to be out of stock almost everywhere, including Currys.
Thankfully, we found it at Richer Sounds—and it was absolutely the right choice! 🔥
The TV was available straight away, and the customer service was outstanding. The staff were incredibly helpful, knowledgeable, and genuinely cared about helping us. They explained everything clearly, gave great advice, and made the whole process smooth and stress-free.
It’s rare to come across such professional yet friendly and approachable service. You can really tell they value their customers, not just the sale.
I highly recommend this store to anyone—great product availability, excellent service, and a fantastic overall experience ⭐⭐⭐⭐⭐
We will definitely be coming back for future purchases!

1. april 2026
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Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Excellent Service as always

We always choose Richer Sounds as we always get excellent service and advice and this latest visit was no different.
We had an old piece of kit ( a recording freesat blu-ray player) which had failed and required a replacement. Alan checked out various options for us but none fitted the bill. He researched possible solutions and discussed them with us but again for one reason or another they weren’t suitable. There was no replacement for our unit currently on the market but he persisted and found a suitable option that was due to be launched in May.
Thanks once again for your excellent service.

23. mars 2026
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Svar fra Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Incorrect colour hifi rack ordered

Incorrect colour hifi rack ordered. Quivk call and the store phoned the warehouse and got changed for correct colour and next day delivery

28. mars 2026
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Svar fra Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 3 av 5 stjerner

I found your opening times not customer…

I found your opening times not customer friendly eg midday opening . Also a HD lead for £32 ! It may be good but the same thing was available in other shops for £10 over 200% cheaper .

28. mars 2026
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Svar fra Richer Sounds - Prestwich

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

Vurdert til 5 av 5 stjerner

Excellent Customer Service

Excellent Customer Service. Very knowledgeable, honest, straightforward and took time to answer questions re selection of the right TV.

NO PRESSURE SALES TACTICS ... simply provided the necessary information in response to questions. Excellent. Well done.

22. mars 2026
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Svar fra Richer Sounds - Prestwich

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Very helpful and informative…

Very helpful and informative interaction with someone who most certainly is a credit to your company

24. mars 2026
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Svar fra Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

REFUND

Got a phone call from the manager apologising because i hadnt got the discount off after spending over £300 pound, he explained there was a new lad learning the ropes & thats why i didnt get it, Andy made it right by giving me the discount which i aporeciated, i have never had a problem with the shop before & wouldnt hesitate to go back again. Ps Richer Sounds is a top shop & Andy is a great manager. Thanks Peter

27. mars 2026
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Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Told me what i needed to replace my…

Told me what i needed to replace my project audio system that have given up the ghost over 10 years old ... got a great deal and great service very happy with my purchase and a lot cheaper than the same unit from other suppliers

25. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Reliable and trustworthy

I have always bought my TVs from Richer Sounds. Their people are knowledgeable and helpful. When my 5 year old Samsung developed a fault, their 6 year warranty came into play and I was offered a credit towards a new TV in lieu of a repair. I was able to get a suitable replacement for not very much money - and another 6 year warranty. Person Inspoke with was helpful in answering all my questions and making the transaction easy. Honestly, just buy from these people. The price will be right and the service (and warranty) will be there when you need it.

17. mars 2026
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Svar fra Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Came in to Richer sounds Prestwich …

Came in to Richer sounds Prestwich Dominic served me fantastic knowledge of products would highly recommend his service would come to this store again.

21. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

I have dealt with richer sounds for…

I have dealt with richer sounds for many years and cannot fault the service I have received from them ,always the best price on everything I have purchased. Keep up the good work

13. mars 2026
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Svar fra Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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