Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Upgrading my turntable. Staff are friendly and very knowledgeable and appear dedicated to ensuring that you select the solution that is best for you. There is no hard sell and they do not try and... Vis mer
Selskapet har svart
The staff are always friendly and knowledgeable and give good advice based on what you tell them that you are looking for. I also recently had to get a tv looked at using their 6 year guarantee and it... Vis mer
Selskapet har svart
Made the initial inquiry over the phone so helpful and pleasant we could fo done the order over the phone but I really want to go and see sales person in Oxford. I went down there and it really warm... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktopplysninger
1 West Way, Botley Road, OX2 0JB, Botley Road, Storbritannia
- 0333 900 0052
5,0
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
So easy to place the order and the…
So easy to place the order and the sales person was so helpful all the way through the transaction and very good range of products at good prices, plus free delivery. Excellent, would use again.
16. januar 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Helpfull
Helpfull, intelligent sensible advice. Best prices and six year warrenty in my case! Can't beat the service and deal. I will deal in future, without hesitation!
31. januar 2026
Svar fra Richer Sounds - Oxford
Thank you for your 5 star review!
Very knowledgeable staff Matt was very…
Very knowledgeable staff Matt was very helpful.
31. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic Service and professional…
Fantastic Service and professional advice.
Love our new LG T.V.
31. januar 2026
Svar fra Richer Sounds - Oxford
Thank you for your wonderful feedback
Extremely helpful!
29. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
upheld the price promise and even beat…
upheld the price promise and even beat by a decent amount staff were excellent and quick to respond with great communication
27. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for your 5 star review, we look forward to seeing you again next time
The staff are knowledgeable and helpful…
The staff are knowledgeable and helpful , they allowed me to take time in choosing the right set up .
23. januar 2026
Svar fra Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Good communications and service.
I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently
22. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for your kind review, we look forward to your next visit.
Excellent help and advice from Kaz
Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.
19. januar 2026
Svar fra Richer Sounds - Oxford
Thank you for your 5 star review, it’s lovely to read your comments.
Absolutely Stars
Absolutely Stars, great communication, advice to choose, staff very educated about electronics.
five stars, thank God we still have those normal shops which knows, what they selling.
20. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Great purchase, great price and great staff
Made to feel very welcomed and staff very knowledgeable and helpful
Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds
19. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for your 5 star review, we look forward to seeing you again next time
One Argon Audio turntable later!
One Argon Audio turntable later!
Excellent advice in the Oxford shop, plus a competitive price and a short delivery time made it an obvious decision.
5. september 2025
It's always a positive experience…
It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer
13. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for your feedback, great to read you were happy with our service.
Very helpful guidance and advice
Very helpful guidance and advice. Listened to our requirements and came up with solutions. Overall a pleasant experience.
11. januar 2026
Did click and collect from my local RS
Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again
11. januar 2026
Svar fra Richer Sounds - Oxford
Dear Mr Grain,
Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.
We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.
Of course if I can be of any more help to you do get in touch directly.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Svar fra Richer Sounds - Oxford
Thank you for your 5 star review!
Superb Customer Focus at Richer Sounds Oxford
The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.
9. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff who are also god at…
Knowledgeable staff who are also god at listening!
8. januar 2026
Svar fra Richer Sounds - Oxford
Thank you for your 5 star review!
Great all round
Service is fantastic, staff are knowledgable, passionate and totally honest & prices are absolutely competitive.
9. januar 2026
Svar fra Richer Sounds - Oxford
Thanks for your great feedback and for supporting local business.
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