Richer Sounds - Croydon Anmeldelser 

1 381
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

109 South End, CR0 1BG Croydon, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I bought an LG G5, from curry's and was awaiting delivery. It was £2300. I then saw that Richer Sounds was offering the same TV but at £1899 and including an LG sound bar, worth £799. WHAT A DEAL!!!... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I had an excellent experience with Richard Sounds Croydon, thanks to Dominic. He is one of the most helpful members of staff I have ever come across. From the moment I walked in, Dominic went above... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The team in store were incredibly helpful, didn’t hesitate to apply a price-match discount, and called me later that day to confirm the order had gone through (having requested set up of 3x PayPal pay... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I bought a Cambridge audio MXN10 streamer on-line. I had a helpful chat on the phone and have had excellent service since with set-up help and all queries answered helpfully and quickly. Recommended.

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

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4,9

Alle anmeldelser

(1 381)

23 408 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great Advice

Good prices top quality equipment but more than anything - great advice.

29. november 2025
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Svar fra Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Amazing customer service

Amazing customer service, that you do not usually find nowadays. The team at Croydon Richer Sounds have gone out of their way to assist me with an issue with my new Panasonic TV and Sky Q.
Trying to watch Ultra HD on the new Panasonic resulted in the picture blanking out.
The team arranged for someone to come to my house and fully test the TV, establishing the problem was a compatibility issue between the Sky Q box and the TV. Also assisted me in by contacting Panasonic Customer service on my behalf, when they dismissive.
Unable to resolve the problem, the team agreed to change the TV for a different brand as neither Sky or Panasonic were interested in resolving the issue, blaming each other.
Thank you to Dominic, Kerian, Paul and Richard, for all your patience, assistance and excellent customer service.
Can’t recommend Richer Sounds Croydon enough.

14. november 2025
Vurdert til 5 av 5 stjerner

I was quite pleased with my purchase…

I was quite pleased with my purchase from Richer sounds for the first time. I can’t think of another company that carries high-quality sound and technology like this.

The Team of staff are super super helpful and thanks again to the sales manager who helped me out choosing The right brand. so I thank him for that. And you will see me soon again.

25. november 2025
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Svar fra Richer Sounds - Croydon

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

RicherSounds, A Good Honest Retailer

RicherSounds. Offers honest and good advice. I have used them for my Hi-Fi and Home Cinema needs for almost 40 years. They don't push any equipment but listen to your requirements and suggest solutions. My mobility is restricted now so I can't really visit their shops easily so I depend on trust. Don't go to the normal box pushers, use people that have good training and experience. You won't regret it.

20. november 2025
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Svar fra Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 3 av 5 stjerner

Poor fitting service

Knowledgeable staff but additional offered wall fitting service was a huge let down which ruined the experience ie Waited over a week and then told another two weeks with no response to a simple enquiry. Disappointing that Richer Sounds uses someone with not their high standards of customer service

21. november 2025
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Svar fra Richer Sounds - Croydon

I was most concerned to read that the approved installer we referred you to let both you and us down so badly. I will investigate urgently with our Head of Installation and we will review our relationship with this company to make it clear that we expect the same high standards you rightly point out our customers, including yourself, deserve.

In the meantime our customer service team will be in touch to find out what the query you had was so we can answer it and find a resolution to the wall mounting issue also..

seniorcomplaintsteam@richersounds.com

Sincere apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Shopping with Richer Sounds

Shopping with Richer Sounds is a real pleasure. Only advice asked for is given, there’s never pressure to purchase and all the staff are so accommodating with getting you the best deal.
Thank you Croydon, I got a great deal on my big TV.

21. november 2025
Vurdert til 5 av 5 stjerner

Wonderful customer service

Great guys. Whole of stuff know what they do. Highest customer service!!!! 1000 percent recommend 😁😁😁

17. november 2025
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Svar fra Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

everyone has been very helpful

everyone has been very helpful, friendly and patience. definitely recommend!

20. november 2025
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Svar fra Richer Sounds - Croydon

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Great company

Great company, have used them since the 70's

18. november 2025
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Svar fra Richer Sounds - Croydon

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

Good service and very helpful advice.

Paul was very helpful when buying a DVD player/recorder and sent an email with a link to the manual. Didn't need it in the end as it actually came with a paper manual but good of him to do that. Kept informed by Richer sounds when it would be arriving and got it the following day. We will be shopping with Richer Sounds again.

18. november 2025
Vurdert til 5 av 5 stjerner

Customer Service

I made a genuine mistake and bought the wrong TV stand for the wall and was very happy that the item was taken back, without any fuss

15. august 2025
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Svar fra Richer Sounds - Croydon

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

Dealt with Paul in Croydon store

Dealt with Paul in Croydon store
Amazing knowledge and sound advice
Came through with a brilliant deal and will be back next year to purchase additional TV

17. november 2025
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Svar fra Richer Sounds - Croydon

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

We visited the branch in South Croydon…

We visited the branch in South Croydon and met Kieran. We were looking for a record player for our daughter’s 16th birthday. Kieran could not have been more helpful & accommodating. He went above and beyond to meet our needs.
My daughter is soo happy with the purchase. Thanks a million again to Kieran he is a credit to the company!

23. november 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Richer Sounds - Croydon

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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