Overall great
We experienced a couple of misunderstandings, both when picking up the car and again at drop-off. While that wasn't ideal, what really stood out was the excellent customer service. The staff handled everything professionally, listened to our concerns, and resolved the issues quickly and without any hassle.
Of course, everyone hopes the rental process goes smoothly from start to finish, but that's not always the case. What matters most is how a company responds when something goes wrong. We were treated with understanding and respect, and the team had no problem taking responsibility where appropriate. The people working there were genuinely helpful, and we appreciated their approach.
A few tips for future renters:
Double-check your rental agreement before leaving.
Make sure the license plate on the contract matches the car you receive.
If you've paid in advance (which the company encourages), keep your payment confirmation or receipt handy.
This applies the most rent a car agencies (not specific to RH):
If you're booking through a general car reservation website, be aware that the insurance offered there may not be accepted by the rental company. In our experience, you'll likely need to purchase coverage directly from the rental company if you want full protection.
Overall, despite the initial misunderstandings, we left with a positive impression thanks to the staff's professionalism and willingness to help. We would rent a car here again.








