ciaorentcar.com Anmeldelser 

ho noleggiato un auto presso il punto Ciao Rent di Napoli tramite la piattaforma DOyouitaly. al termine del noleggio ho deciso di acquistare sempre tramite la stessa piattaforma un ulteriore periodo di noleggio presso lo stesso noleggiatore. Al momento della consegna del veicolo, ho informato l'operatore che avrei dovuto prendere un altra auto sempre da loro. Questa volta l'operatore mi ha informato che se non avessi comunicato il numero di volo ci sarebbero state ulteriori 200 euro da pagare, come disposizioni aziendali. Ho informato che il contratto di noleggio appena scaduto , era stato avviato senza nessun numero di volo che sul sito risulta essere un dato OPZIONALE. L'operatore in modo anche arrogante e presuntuoso ha ribadito che senza numero di volo avrei dovuto pagare la penale. Ho deciso di cancellare la prenotazione e segnalare il comportamento scorretto a DOYOUITALY che ha avviato una loro indagine interna e rimborsato delle cifra pagata. Credo sia giusto notiziare anche l'Antitrust di tale atteggiamento scorretto da parte di CIAO rent. Consiglio di evitare questo noleggiatore che tra l'altro vuole quasi costringervi a stipulare l'assicurazione per danni e consiglio di fare video dettagliato dell'auto al ritiro onde evitare sorprese. Morale della favola preferiscono adescare turisti a cui far ricordare la vacanza nel capoluogo partenopeo. STATE ALLA LARGA DA SEDE DI NAPOLI:

Terribile
Una stella è troppo
Mi è stata data una macchina sporca, alla riconsegna mi hanno detto che tutto andava bene e dopo due settimane mi hanno addebitato 100€ per il lavaggio e la santificazione
TRUFFATORI……

Esperienza pessima. Una semplice foratura si è trasformata in un incubo. L’auto è stata consegnata senza ruota di scorta e con un kit di riparazione inutilizzabile, rendendo impossibile qualsiasi tentativo di ripartire. L’assistenza è stata lentissima e spesso irraggiungibile: chiamavo e non rispondeva nessuno oppure mi veniva detto di richiamare il giorno dopo. Sono stato costretto a pagare di tasca mia il rientro e, oltre a tutto questo, mi sono ritrovato anche un addebito di 506,30 €. Un servizio del genere è inaccettabile. Non noleggerò mai più da Ciao Rent e lo sconsiglio vivamente.

Send you almost one week after returning the rental an invoice with damages you didn’t make. Thankfully I have video proof of the returnal but this company sucks👎

One of my colleagues recently travelled to Italy for work and rented a car from Ciao Rent Car in Bergamo. I honestly can't believe businesses like this are still operating, create a bad reputation, to the sector and to Italy in general as they should not let operate company like this.

They tried to charge him for what they claimed was a tiny scratch around 2 mm in size. It was so small that it would have been virtually impossible to identify during the vehicle collection process.

When I looked into the regulations in Italy, it became clear that damage of this size should not be treated as chargeable. The accepted guidance is that scratches should exceed a minimum size (often referred to as being larger than the diameter of a coin) because anything smaller is extremely difficult to detect without a specialist inspection or dedicated measuring equipment. Even in the photos they provided, it was impossible to determine the actual size of the alleged damage.

To make matters worse, their own website clearly states that damage must meet certain minimum size requirements before it can be considered chargeable.

Fortunately, we disputed the charge with the credit card company and requested a chargeback. The dispute was decided in our favour, and the money was refunded because the rental company was unable to prove that we had caused the damage. We suggest to had experience with this company to the same

In the end, we got our money back, but it was an unnecessary amount of stress and hassle caused by what appears to be a very questionable rental company.

When the broker EnjoyTravel.com presented me with a list of car rental companies offering vehicles at reasonable prices, my attention naturally went to the company showing the best rate. At first, I was happy with what appeared to be a very good deal.

However, my boyfriend insisted that we check the reviews for Ciao Rent Car before proceeding. I thought there was no need, clearly that a broker such as EnjoyTravel.com would only work with reliable and trustworthy rental providers.

Thankfully, my boyfriend as always does decided to verify the company independently on her phone while i was booking the car, and we were both shocked by the large number of serious negative reviews and complaints associated with Ciao Rent Car. At that point, it became clear that proceeding with the booking could easily have led to significant problems and stress during our trip.

I am genuinely grateful to have such a careful and intelligent partner who prevented us from walking into what appeared to be a highly problematic situation.

The main issue, however, is not only the rental company itself, but also the responsibility of EnjoyTravel.com as the broker. A comparison platform should help protect customers by selecting and promoting reliable partners, rather than directing users toward companies with widely reported negative reputations and serious consumer concerns. Although no actual financial damage or holiday ruine occurred in our case because we stopped the booking in time, both my boyfriend and I believe it is important to report experiences like this publicly. Consumers rely on comparison platforms to help them make safe and informed choices, and brokers such as EnjoyTravel.com should take greater care in choosing which hotels, rental companies, resort, flight and so on they promote to customers rather than exposing them to potentially problematic providers.

Avoid this company, worst experience.

La mia esperienza con Ciao Rent Car è stata molto negativa. Mi è stato contestato un presunto danno che non era visibile né al ritiro né alla riconsegna del veicolo. Per individuare quelli che definiscono “micrograffi” sono state necessarie numerose fotografie ravvicinate, e anche così il danno risulta difficilmente percepibile.
Dispongo di foto ad alta risoluzione scattate prima e dopo il noleggio che documentano chiaramente le condizioni dell’auto e per questo contesterò l’addebito. Inoltre, leggendo altre recensioni, ho notato che diversi clienti riportano esperienze simili con contestazioni ritenute poco chiare.
Da quanto indicato anche dalle associazioni dei consumatori, danni minimi ( l'AGCM e gli standard di settore (come quelli ANIASA o BVRLA MINIMO 20MM) o quasi impercettibili dovrebbero rispettare criteri oggettivi di visibilità e dimensione prima di poter essere addebitati al cliente. Consiglio quindi a tutti di documentare accuratamente il veicolo con foto e video dettagliati e, in caso di addebiti contestati, di contattare subito la banca o l’emittente della carta di credito richiedendo un rapporto ufficiale e completo del presunto danno. Tale documentazione può poi essere sottoposta ad associazioni dei consumatori come Altroconsumo o agli enti competenti, affinché un soggetto terzo e indipendente possa verificare la reale fondatezza di quanto dichiarato dalla società di noleggio. Bloccati i pagamenti via carta di credito

This is a widespread and well-documented scam pattern of this company, or "fake damage" scheme. The search results confirm this is systematic: This company find microscopic scratches, blame the renter, and charge the credit card deposit.
Given that multiple victims have reported the exact same pattern (finding small markings post-return, charging deposits without proof)
Immediate Steps
Collect all reviews from Google and Trustpilot showing the same pattern (screenshot them with dates).
Keep your rental contract, damage report at pickup, photos/videos you took, and the post-return charge notification.
- Credit Card Chargeback (Most Effective First Move)
Dispute the charge immediately with your bank/credit card issuer.
Explain this is a fraudulent charge for pre-existing or fabricated damage, supported by online reviews showing a systematic scam pattern.

I have reported this company to
Italian Competition Authority (AGCM)
The Autorità Garante della Concorrenza e del Mercato actively investigates car rental companies for unfair contract terms. Last year, they fined six rental companies for abusive clauses.
Visit agcm.it for the online complaint form (segnalazione or reclamo).
If you have time you need to get there for Police Report (as I believe this could be a criminal fraud )
File a formal report (denuncia) in person at:
Any Polizia di Stato station police station

They forced extra insurance, Snow chains. Explained that i haven’t paid the car rental,but only basic insurance via a broker.
Even there was extra charge for late return, even i returned car 2 hours earlier than in the contract.

This is worst rental experience of my life. It took almost an hour to get the car and a I paid for a cleaning fee upfront. The worst was on return of the car were they claimed I had a scratch. It was almost impossible to see but also impossible to discuss with them. Their business model is to scam off customers. Be aware!

AVOID AT ALL COSTS - SYSTEMATIC FRAUD SCHEME
FRAUDULENT DAMAGE CHARGES - COORDINATED SCAM
Booking: D012597479-AJQM (via Discover Cars)
Date: January 2-8, 2026
Location: Bergamo Airport
Vehicle: Škoda Kamiq
THE SCAM:

At pick-up (daytime): I recorded a 360° video showing ALL pre-existing damage including scratches. Staff assured me the video would protect me.
At return (evening, garage, artificial light + flashlight): Different staff claimed I caused a scratch CLEARLY VISIBLE in my pick-up video. When shown the video, they refused to acknowledge it claiming "different lighting."
They exploited my flight urgency to pressure me into signing quickly.

THIS IS A COORDINATED FRAUD SCHEME:

Pick-up staff assure you videos protect you (so you don't insist damage be noted)
Damage deliberately not marked officially
Returns scheduled in different lighting (evening, garage, flashlight vs daytime)
Staff refuse video evidence using absurd "lighting" excuse
Exploit flight pressure for quick signatures

I HAVE VIDEO PROOF the scratch existed at pick-up. They charge me anyway.

الخدمة التي تلقيناها من هاذ المكتب Ciao Rent Car في الحقيقة كانت جميلة و التعامل كان راقي، كانت تجربة موفقة جدا، مشكورين.

Ho noleggiato la macchina in stazione Centrale di Milano, ragazzi molto gentili e disponibili e le macchine sempre pulite e nuove. Ci tornerò senz'altro!

Very good service. Rent at Bergamo airport.

Scam alert!
Confirmed booking D013038219 denied at the desk by Ciao Rent Car. No car provided, no refund, and customer support is ghosting me. I have already filed complaints with ECC and initiated a bank chargeback.

Обращаюсь ко всем этим людям которые в первую очередь пишут здесь враньё которые скорей всего за 10 евро готовы продать собственную душу дьяволу.Я клиент этой компании уже 5 лет и никогда не было проблем.
Проблемы возникают у тех кто не хочет мыть авто,кто не ценит чужой автомобиль,кто ищет авто за 1 евро и бегает в поисках дешёвой оренды через брокера/посредника так как на прямую не хочет орендовать потому что дороже цена,кто не читает свой ваучер оренды.Люди очнитесь вы здесь сопли пускаете за 10-15 евро,за деньги которые с вас списывают когда вы получаете штрафы.Вы приезжаете в Италию в одну из самых дорогих туристических стран мира и хотите самолёт за 10 евро но за перевес багажа доплачиваете 50-100евро,хотите B&B за 20-25 евро но жалуетесь что с вас берут 2-5 евро в день за туристический сбор,хотите авто за 3-5 евро в сутки и чтобы она была всегда новая и после детейлинга но жалуетесь за цепы за 4 евро в день и за мойку за 15 евро.Аытобус из Бергамо в Милан стоит на минутку 12 евро в одну сторону,одна поездка на прокатном самокате в Милане стоит 1,5€ .Сидите лучше дома у себя чем будете плакать и падать в обморок за 10-50€ это Италия здесь за всё нужно платить а вы хотите даром но Феррари.
Не позорьтесь !!!Видел как вы унижаетесь делая фото авто чтобы не заплатить лишних 15-25 евро за страховку а потом в случае повреждения убегаете как мыши с коробля.
Позор вам!
Хотите сервис топ платите как за топ!
Или сидите дома или зарабатывайте больше.
Большинство с вас даже не знают как на этих новых авто включить коробку передач или как ехать а вы здесь сопли пускаете!
Позор!!!!

A fuir
Je déconseille vivement cette agence, l'état du véhicule était lamentable, sale, griffé, cabossé et l'employé du check-in de mauvaise foi. Elle a fait un max de photos et nous a conseillé d'en faire également car, elle nous a clairement menacé qu'au check-out ça serait ses photos contre les nôtres. Le pare-brise était tellement sale que la visibilité était réduite avec le soleil, hors elle a exigé qu'on lui remette le véhicule propre!!! De plus, il y avait une tâche de ciment sur la porte avant droite qui réduisait également la visibilité. C'est indécent de louer des véhicules dans cet état !!!

AVOID EVEN IF THEY WERE TO PAY YOU!!!

The staff's behavior was appalling and beyond imagination. I was subjected to verbal abuse and physical threats.

The treatment I received from these individuals is unacceptable in a civilized society. Only people completely lacking in basic culture and integrity would resort to threats, insults, and deliberate fraud. This behavior demonstrates a total lack of professional standards and basic human decency. These individuals rely solely on aggression and intimidation rather than reason or law. Their actions are profoundly antisocial and have no place in a professional environment.

AVOID EVEN IF THEY WERE TO PAY YOU!!!

1 étoile car je ne peux pas mettre 0 étoile.
Des arnaqueurs, des voleurs et aucune réponse à mon dernier mail suite a une amende que nous avons reçu et que l'agence de location a prélevé sur notre compte et nous recevons maintenant la même amende mais de la police de Milan pour la même infraction. L'agence de location ne l'a jamais reversé. Donc on l'a paye 2 fois avec une majoration en plus.
A fuire