Revant Optics Anmeldelser 

134
•
TrustScore 3.5 av 5

3,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Although the initial lenses I received were not precisely what I required, Sara provided excellent assistance. She addressed all my inquiries, offered helpful suggestions, and promptly shipped replace... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Three sets of lenses within 13 months - every single one of them delaminated. Trying to get these guys to honour their warranty is like pulling teeth. Apparently now, according to them, because the or... Vis mer

Vurdert til 1 av 5 stjerner

Customer support doesn't exist its all AI trying to take care of you. I attempted calling and contacting them but have not gotten any responses and phone just says we are to busy to answer a call on... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Absolutely fantastic product. Ordered 2 sets of Oakley replacement lenses for 2 different frames. Both arrived and fitted perfectly. I'd actually say the quality is better than Oakley's original lense... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Solbrillebutikk

Skrevet av virksomheten

Performance sunglasses and precision-crafted replacement lenses for Oakley, Ray Ban, Costa, Spy, Maui Jim & more. Fast, free US shipping and returns. 100% satisfaction guaranteed. Polarized, prescription, mirrored, and custom cut lenses available.


Kontaktopplysninger

3,4

Middels

TrustScore 3.5 av 5

134 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,4

Alle anmeldelser

(134)

12 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Rock Star Customer Service still exists!!!

From beginning to end it was a great experience. Excellent customer service and very quick response time. I ordered lenses for 2 pairs of sunglasses; one pair of Costa’s and one pair of Maui Jim’s.

I wasn’t sure if I had ordered the correct lenses for my Costa’s, so I emailed support to find out. They responded very quickly, explained how to tell the difference between the “standard” and “pro”, then changed my order on their end because I had in fact order the wrong lenses.

They were extremely helpful and walked me through the whole process.

Would definitely buy from them again and would recommend to family and friends.

Heather was the customer service representative that I dealt with and she was awesome!!!!

9. september 2024
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Hey Erich! Thank you so much for your amazing review! We have shared this with Heather and the team. Have a great day!

Vurdert til 5 av 5 stjerner

Great company

Great company. Very helpful in finding the replacement lens and giving you options. Shipping was fast and vidoes make it easy to learn how to replace. Fit, finish and look was perfect. Def recommend them.

6. september 2024
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Hey Tony! Thank you for the recommendation, we appreciate it!

Vurdert til 5 av 5 stjerner

My original Review wasnt very good

My original Review wasnt very good. Revant customer service contacted me, apparently I had ordered the wrong lenses for my frames. After further research, Revant sent me a new lense that fit perfectly and was exactly what I was looking for. I was out no extra money for MY mistake. This is Excellent customer service.

29. juli 2024
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Svar fra Revant Optics

Hello! We are glad to hear we were able to get your frames back in action, and thank you for the review!

Vurdert til 5 av 5 stjerner

After sales follow up.....

The service, immediate follow up and resolution of my package that was delivered was extremely professional in all aspects.
The delivery issues that I experienced was dealt with calmness, great attitude and a thoroughly sincere and thoughtful resolution.
Highly recommended to use these guys for any lens replacement parts and I will be using again in the future.
Many thanks again to all.

23. august 2024
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Hey Peter!

Thank you so much for your wonderful review! :D

Vurdert til 5 av 5 stjerner

Perfect fit and good quality

Perfect fit and good quality. Something happened to the lense and stained one not even 2 weeks in. Contacted revant and Ashley helped me out. New pair shipped that day! Great customer service! Will be a returning customer when the occasion arises again!

5. august 2024
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Vurdert til 5 av 5 stjerner

My mistake! Revant Optics fixes it for me!

I had a problem with lenses and ear pieces fitting correctly; customer service stepped in to help and discovered that I had indicated the wrong style of sunglasses on my order; the mistake was totally my error, but Revant very kindly corrected my mistake at no additional cost to me!

22. juli 2024
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Vurdert til 5 av 5 stjerner

Revant Lenses

Awesome company to do business with! Had an issue where one lens was loose in the frame and they sent a replacement, no questions asked. A+ experience!

17. juni 2024
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Hey Chad! Thank you so much for the awesome review, we are happy we were able to get you taken care of! We hope you have a great day!

Vurdert til 1 av 5 stjerner

I ordered a pair of Oakley prescription…

I ordered a pair of Oakley prescription lenses 28 Jan 24. After sending in my original Oakley frames w/ lenses, Levant acknowledged receiving them, then lost them. The company informed me they would take full responsibility. After completing the new lenses, the company then said they didn’t pass quality control and would remake them. After nearly four months, I received the new frames and lenses, but did not send lenses to replace the pair the company lost. To recap, I sent in a $220 pair of Oakley Flak jacket glasses. Then paid an additional $255 for the new prescription lenses. The company lost my original glasses then sent a new frame with the prescription lenses I paid for leaving me without the original lenses sent in despite telling me they would send them back to me. If you order prescription lenses from this company, do not send your original lenses. Customer service does provide a timely response to emails, but business processes within the company are poor and the company does not stand behind their product.

23. april 2024
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Hey Frank!

We are so sorry for the experience you had getting prescription lenses with us! I know we are actively working on this. We recently ended our prescription lens program due to the lack of control we have over cases like these, and rest assure if we ever offer this service again it will be with much more control, to do everything we can to prevent this from happening again. We hope you have a wonderful day!

Vurdert til 1 av 5 stjerner

Inner coating peels off - Revant won't honor warranty.

I've had a couple pairs of these lenses, and while they fit well, and seem to be good quality out of the box, the inner coating starts to peel off after a few months making them unusable. I replaced my first ones after they started peeling, but for the second pair I had, I reached out to customer service. They specifically said that the peeling was an issue they had made improvements on since I bought my lenses, indicating they knew about the issue. Even so, they would not honor their 1-year manufacture defect warranty. Look for other options, there are lots of reviews online saying they start to peel on the inside after a while. Unfortunate they won't back up their product and stated warranty.

Update: I see Revant replied to this review - to their points, my lenses are still under the 1 year manufacturing warranty, and I paid full price for my current set, they are not replacements from another order. I've explained this to their customer service via email, but they won't honor the warranty.

5. mai 2024
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Hey Alexander!

I'm sorry to hear there may have been some misunderstanding! We will absolutely honor our warranty, however, there are some instances where the first order has since got out of warranty, or we have sent replacements in the past. I hope that helps clear things up!

Vurdert til 5 av 5 stjerner

Great Customer Service

My initial order was incorrect, due to my error. After contacting Revant, a great customer service representative, Kaylah, reached out. She was able to properly identify the correct lenses I needed and sent them out. I can't thank Kaylah and the Revant team for going the extra mile to make my error correct!!! I highly recommend Revant should you need any new replacement lenses.

6. mai 2024
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Hey Jeffrey!

Thank you so much! We will make sure to get this to Kaylah, and we are so happy to hear you are loving your lenses!

Have a great day!

Vurdert til 5 av 5 stjerner

Sent frames in to get lens replacement…

Sent frames in to get lens replacement because it was hard to determine the model of the frames. They were quick and it was easy. Came back like new sunglasses in about a week! If you are not shure of your frame model, send it in.

22. april 2024
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Vurdert til 1 av 5 stjerner

Dont waste your time

Dont waste your time. I ordered a pair of replacement lenses for my Persols and sent them the model number and they sent me lenses that were too big. contacted them and they had me send them photos of the frame, etc which i did and they told me they would send me the correct lenses...but all they did was reship me the exact same size. two weeks gone...you can't get a human on the line...stay away from the scam of a company.

22. april 2024
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Hey Chris!

There are many reasons why lenses would not fit. It can happen for a variety of different reasons including, but not limited to, frames getting warped or chipped over time, the mold that made the frames needed to be switched and wasn't, or we could have one version of a frame and the manufacturer has made another different frame using the same name, etc.

We do have phone, chat, and email going from 8-4 M-F, we are happy to help with anything you need!

Vurdert til 5 av 5 stjerner

Great quality goggles lens

Great quality goggles lens, and great support after sell. From Switzerland, thank you!

18. april 2024
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Hey Ajeie!

Thank you so much, we are happy to hear you are loving your lenses! Have a wonderful day!

Vurdert til 4 av 5 stjerner

Great customer service. Good quality product

The first package got lost in the mail but the company were happy to send another free of charge and I received it quickly. The lenses are really good. I actually like them better than the original Oakley ones that were in the glasses before.

I've seen some bad reviews out there, not sure what that's all about...

I would definitely recommend Revant.
Their prices are low but the quality is high 👌

11. april 2024
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Hey Charles!

We are happy to hear your second package made it to you ok! We are so happy to hear you are loving your lenses. Have a wonderful day!

Vurdert til 5 av 5 stjerner

OG quality, better price!

After having to cancel my initial order, I did some serious reconsidering and came back to Revant. I wasn't sure they would be as good as the Oakley lenses, but the price was just too good. Received my lenses and compared them looking through the Oakleys and the Revants and I see no difference. They popped right into the Turbine frame with ease. I've worn them several times now and they look and feel great.

21. mars 2024
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Hey Kevin!

We are so happy to hear you gave us another chance, thank you for your business!

Vurdert til 5 av 5 stjerner

Last minute changes = DONE!

Jessica made changes to my order last minute. Super helpful and pleasant. Thanks!

5. april 2024
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Hey Ben!

I will let Jessica know your message, thank you for your review! Have a wonderful day!

Vurdert til 2 av 5 stjerner

I contacted the return department…

I contacted the return department because the polarized film on the lens of my Oakley Ejectors was peeling off after a year. My warranty ended the 31st of March, yet I reached out on April 2nd. I would think that with a claim within a couple of days, they would honor the warranty. Perhaps the lens cost less for a very good reason. Suffice to say I will go elsewhere from now on and pay the extra cost from Oakley for replacement lenses. This all seems quite shortsighted.

2. april 2024
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Hey David!

I'm sorry if there was any misunderstanding! I checked the email that was sent to you and it says we will honor your request for a replacement, we just needed some info. Please respond to the email and we will be happy to help!

Vurdert til 5 av 5 stjerner

My experience was a blessing got the…

My experience was a blessing got the wrong lenses ,but ur company sent me the ones I wanted .They are awesome thanks to you @ yr staff for being kind @ generous.

27. mars 2024
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Hey Diana!

We are happy to hear we were able to get you set up with the correct lenses, and we hope you are loving them!!

Vurdert til 5 av 5 stjerner

Lenses fit perfectly

Lenses fit perfectly. Had an issue and it was handled very quickly and professionally. I am a bit picky but would not hesitate to use this company again. Well Done All !!!

24. mars 2024
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Svar fra Revant Optics

Hello! Thank you for giving us a chance, We are glad you had a great experience with us! Have a great day!

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