Poor customer service. Poor quality control. The customer service from this company is shockingly bad. They show no loyalty to their customers whatsoever and no help either. My recent repeat purchase... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ren Skincare is a fabulous product. I have always struggled with skin problems (everything from dryness, oily skin, acne, fine lines) and Ren has eliminated those concerns. Their website is user-frien... Vis mer
Sent me a wrong product. This can happen, as mistakes can be made. Customer care person I dealt with, called Beth, resolved the issue by sending out a replacement and said I can keep the incorrect... Vis mer
REN Skincare is an awesome company. Their products are pretty clean and helps all my skin needs. They always ship pretty quickly and thier customer support is great. Its definitely worth trying this c... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Storbritannia
- trustpilot@renskincare.com
- www.renskincare.com
Ingen tidligere historie av å be om anmeldelser
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Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Helped my very sensitive skin!
Helped my very sensitive skin!
The tub is a lot smaller than I imagined. It’s more of a face cream size
It’s worked but it’s expensive so it’s one to think about the affordability
Ren always excellent 🫶🏻
One of the best on the market
I have been REN skincare customer for 3 years now. The quality of the products, the speedy delivery, the customer service is all exquisite!
I have a sensitive skin that is not compatible and comfortable with a lot of products. But so far I have tried many different REN products and never had an issue and they have always left my skin fresh, smooth and at peace☺️
Excellent customer service
I recently had a fantastic experience with REN Skincare’s customer service. Their response time to my inquiry was impressively swift, and their dedication to resolving issues was unparalleled.
When I encountered a minor problem with my order, the REN Skincare team addressed it promptly and went above and beyond to ensure my satisfaction. The professionalism and courtesy they exhibited made me feel valued as a customer.
In a world where exceptional customer service is a rare gem, REN stands out. Their commitment to a seamless customer experience sets them apart. If you’re looking for not only quality skincare products but also outstanding customer service, REN Skincare is the way to go. Highly recommended!
Amazing products and customer rewards
Amazing products and customer rewards. Highly recommend!!!
REN products work!
REN products have really helped keep my skin looking healthy. The rewards offered from purchasing directly from the REN website make it more affordable for me too.
I absolutely love the REN skincare…
I absolutely love the REN skincare line! My skin is so hydrated and smooth, it is always clear, and I feel so beautiful!!
This is a great product
This is a great product. The timing of the delivery was perfect and the packaging was nicely put together.
Quick delivery good product
Clean and moisturizing
I love this Brand
Worst customer service to date!
Im pregnant and have recently purchased products in their ‘Pregnancy Skincare’ range wanting to ensure anything I’m using is safe- when a product arrived ‘Bio Retinoid Youth Cream’ there was a big warning on it saying ‘Not for use on pregnant or lactating women’! There was no information on the website saying this, but an article on REN saying it was safe.
As a result I got in touch with their customer service asking for a refund as I do not feel comfortable using this product. They assured me that they had recently done tests assuring that the products were safe (no details beyond this) and that if I wanted a refund, I could but would need to send all of my free items back too that came with the order, which by that point I had used because there was no warnings on those items!
It felt incredibly rude and difficult- as I said I was needing to now buy a replacement ‘safe’ moisturiser and I asked for an exchange, which they refused.
The whole exchange has been uncomfortable, not straight forward and I do not think they understand why a pregnant woman would not feel comfortable using a product marked not safe! For a company championing pregnancy, it’s very disappointing.
As always fantastic service
As always fantastic service. Products arrived quickly and in eco packagning. Thanks!
I'm addcited
I became addicted to the Ren skincare through lockdown and have not gone back since. All it took was for a tester of the overnight cream and that was it, I boast of the skincare products and the point systems.
Always happy about Ren
Great clean skin care products and fast delivery. Always happy about Ren 😊
SPF leaves awful white residue☹
Clean screen mineral spf30 for face is awful! Leaves an obvious white residue. Look like a clown. Theyve closed their customer care line apparently to keep their staff safe from covid. Its September 2023! Sent email and they offered me a facial OVER THE PHONE! They said it would help me apply it correctly! Really??? My skin was moisturised before application REN! It's your product that's the problem. It looks like zinc oxide nappy rash cream on my face. A bluey white residue that everybody notices. A total waste of £30 and useless customer support. Avoid this company. Premium prices. Poor product and customer care ☹☹☹
A reliable firm
The products are top class and when a problem arises it is promptly solved.
Excellent customer service
I have been purchasing REN products for several years now and am never disappointed. I reached out via email to get support to buy a gift for someone and Beth was immensely helpful. Very pleased with the customer service provided!
Products are so good
Products are so good, my skin looks so glowy! And they smell amazing! I got so many free samples and a free item, too! Just made the experience a lot better!
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