Affiliates: They will do nothing if a merchant refuses to pay you
3 days later, update: After I responded to the email I quoted below, another Refersion rep got in touch with me and CC'd the merchant. He has consistently kept me updated since then and made efforts to contact them on my behalf, but the merchant has simply been silent. I appreciate their efforts, updates, and the fact that they are now taking action. I do, however, feel there should be some failsafe so merchants can't simply choose to ignore their affiliates and Refersion. A card on file, a held deposit, something. For now, we'll see what happens, but I am happy to announce that Refersion has stepped up.
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I signed up as an affiliate for a company that uses Refersion. Everything was fine until it was time to pay me. I triple checked the merchant's terms of service, and I am above the payout threshold and past the payout dates for the month. I contacted the merchant directly to ask why I have not been paid and they have not responded, so I turned to Refersion for assistance.
Copied and pasted directly from their email response, this is what a Refersion rep had to say: "Unfortunately, Refersion is not able to facilitate or action owed payments. Payments, terms, and payment schedules are dictated by each merchant individually, and the settlement of funds will need to be handled between merchants and the partnering affiliate directly." So a merchant can just decide to not pay you for your work and promotion, and Refersion finds that acceptable and offers no support. They didn't even offer to get into contact with the merchant on my behalf.
Refersion, you are only as trustworthy as the companies you choose to work with. I understand you cannot force payment, but to sit by and do nothing--no notices, no repercussions for a merchant's shady business practices--is unethical. This is supposed to be a three-way partnership between Refersion, merchant, and affiliates. How is letting the affiliates get shafted an acceptable business practice?
14. juni 2022
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