Redrow Anmeldelser 

Fantastic service very friendly, communication was excellent through every step of the way, I would highly recommend Redrow to anybody looking for a new property. Thank you Paul and everyone in the Redrow team :-)

We’ve been searching for our dream house for 5 years.The first time we saw this Great Milton Park by Redrow..we love it so much and this is it! The place is beautifully made with lots of greeneries, wide roads, serene community, Redrow staff from sales Emily , Steve & Tina , to contractors Esp David were excellent, very welcoming & helpful, most importantly our Oxford home is truly a HOME!! We love it!

Whole process was really easy, so happy with our redrow home. Jackie is amazing, really helped us out along the way with any questions we had. She’s a credit to redrow❤️

We recently met with James & Josh for a Home Preview of our new home @ Redrow Poppyfields. Both James and Josh gave us a very thorough and detailed overview of our new home. They were both able to answer any questions we had asked them, a friendly and professional approach throughout our visit.

Everything was smooth. One of the best experiences we have had. Jade and Lisa were amazing and kept us updated throught the entire process. We cannot thank enough them enough. Cam ensure that everything was exactly as expected, both before and after move

Redrow builder are very good we have bought in nickershill in keyworth nottingham and are absolutely happy that I been with Redrow house every space is being used roof are higher and door are wider too welcome pack was very nice

We are so happy with our new home and the quality of workmanship/finish.
Lee and Austin the site managers have been amazing. Nothing has been too much trouble for them. They have dealt with any issues swiftly, professionally and also have put us at ease by making us feel that any requests we have can be dealt with.
Helen (and previously Kelly) have also been fantastic in the sales office. They kept us informed at all times of any developments and progress and especially on the day we picked up our keys Helen made this such a special moment.

Shown around the house and explained how everything works, any problems found they were addressed in a couple of days if not kept informed what was happening.

Extremely disappointing experience with Redrow – think carefully before buying

What started as a really positive experience turned into one of the most frustrating and disappointing house-buying experiences we've had.

Initially, everything was going well. We'd found a house we liked, discussed the extras we wanted, and the sales adviser we dealt with was genuinely helpful. Unfortunately, she left, and from that point onwards the experience went downhill rapidly.

The manager who took over was, in our opinion, rude, unhelpful and completely lacking in customer service. We simply wanted prices for extras such as wardrobes and flooring so we could make informed decisions about our potential new home. Even these straightforward requests seemed to be too much trouble. Rather than feeling like valued prospective customers making a significant financial commitment, we felt like an inconvenience.

The part-exchange experience was even more shocking. On a property worth around £425,000, Redrow came back with an offer approximately £65,000 below the valuation we'd received. When we questioned this, we were shown comparable properties that, in our view, weren't genuinely comparable in terms of size or location.

We were told the valuation had been checked and Redrow was happy with it, despite the fact that the assessment had been carried out as a desktop exercise rather than an in-person valuation. We even highlighted a property on the same road that had sold around two years earlier for £30,000 more than Redrow was offering us. We received no reassurance that properly comparable properties had been considered.

After returning from holiday, we were then told the house we'd been interested in had been sold and that we could look at a different house on the development instead. To make matters worse, the very house we'd been told had sold subsequently appeared back on the market.

We have since moved on to another housebuilder, who has offered us £420,000 for our existing property — £60,000 more than Redrow's part-exchange offer.

That difference speaks for itself.

We appreciate that part-exchange offers are not the same as open-market valuations, and we never expected Redrow to offer us a figure without considering its own costs. But there is a difference between a commercial offer and a process that leaves prospective buyers feeling dismissed, poorly treated and completely unsupported.

Buying a new-build is a huge financial commitment. Customers should be able to ask questions, obtain prices for upgrades and receive a clear explanation of how a part-exchange figure has been reached without feeling that they are being difficult.

Our experience left us with very little confidence in the sales process or the way we were treated. We have taken our business elsewhere, and based on our experience, we would urge other buyers to do their homework, obtain independent valuations and compare part-exchange offers carefully before committing.

A disappointing experience from a builder we had initially been very enthusiastic about. The original sales adviser was excellent, but the subsequent experience completely changed our opinion of Redrow.

A fantastic experience of purchasing a Redrow home at Churchlands. The sales consultant Sian Rees is awesome - so knowledgeable, helpful and professional. She made sure we fully understood everything about our house and keeps us advised on build progress. So easy to deal with. Site manager is also very helpful. Looking forward to moving in shortly.

We absolutely love our new Redrow Home. The PX Scheme was super efficient. Georgia and Hannah from Blossom Hill couldn't have been more helpful. Any issues we have had have been dealt with. 100% customer satisfaction.
Thank you 😊

Redrow @ bishops meadow is where we have purchased a beautiful new home. We had the pleasure of dealing with the area sales manager Alison Trigg. We want to pass on our thanks to her for going out of her way to help us get all the information we needed at very short notice. You may think , well that’s her job but we can honestly say she went above and beyond taking the time to help us. Extremely professional , she has so much knowledge and really does do what she says she will . A credit to you @Redrow

Dawn was exceptional

The sales team and site team have been helpful. The process of part-exchange was very difficult due to the poor work of the Redrow buying solicitors. They sat on land registry records for a month then asked 12 questions in the proposed week of completion. I provided all the answers that were part of standard conveyancing processes and all available on the local authority portal. What did Redrow pay them for?

The staff were very helpful and demonstrated a good understanding of each plot for sale. This included the slopes on garden to sun exposure on each plot. Thank you for being so helpful in helping us choose our new home.

The show houses include many extras which have additional cost.

Very happy with our new home. Always snags but the build quality and top quality sealant throughout the house impressed us. We purchased a Ledsham, which does have a heating design fault but we have sorted it by moving the upstairs sensor.

We have lived on the Blackmore Down development in Shaftesbury for 2.5 years now and Redrow customer service is totally resistant to to dealing with legitimate concerns or repairs even though they say they pride themselves on their standard of aftercare. Calling in a complaint for remedial service often ends in them hanging up on you or making an appointment that is never fulfilled. Since moving in in May 24 the drains in the road outside our houses block up on a regular basis. As the drains are unadopted by Wessex Water, the responsibility is on Redrow to deal with them when they block. A house across the road from us seems to be the first one to get their toilets backing up when these drains block. Redrow are refusing to deal with the problem saying that it is mis-use because tissue was identified in the blockage last time. Even if it is mis-use, it could be any one the several houses served by these drains so should not be the responsibility of my neighbour to rectify. She called someone out last week to clear the blockage but less than a week later it is blocked again after paying in excess of £300. Last time redrow sent someone out they said that they would investigate the problem but they never did. Redrow need to get this problem resolved and get someone to deal with this blockage fast as it is disgusting to make their customers live with backed up toilets as well as the health hazards involved. They should be ashamed of themselves - but they don't have any...........

The home is luxurious and the care provided is soothing.

Great because of the after sale customer care.