Royal Bank of Scotland Business Anmeldelser 

Tried opening a business account. For 6 weeks I was repeatedly asked for the same information and documents with no communication. Every time I call them the agents tell me their line is bad and they can’t hear me properly. Some of their security practices are extremely poor. I wouldn’t bother.

Beyond belief. My wife is simply trying to add myself to her account as we've recently gotten back together. This ought to be a simple task, and I'm sure was something that we did easily in the past, but currently it is proving an utter nightmare. They have a web app called DigiDocs to do this. This app allows you to upload documents to identify yourself. The app is quite bug prone, if you enter the wrong date of birth it won't let you change it, you have to start over. I'm currently on my 3rd attempt at uploading images of documents as apparently the image quality isn't good enough. One of these images was a scan from a top end printer too. My wife has been on the phone to them for hours. We have been thrown about from pillar to post. Everyone she talks to tries to pass the problem on to someone else. We got told to go into a branch. There are no RBS branches nearby ... they're all closed; so we went to a Natwest branch (we both work full time so this wasn't easy). The staff largely ignored us until my wife collared one of them. We were then told that my wife's account needed to be downgraded so that I could be added and this had to be done online; they couldn't do it there. Why couldn't we be told this on the phone. My wife downgraded her account and we tried again. Yet, again more problems with DigiDocs. Back on the phone. My wife was then told to speak to Cora, their online AI assistant; I heard my wife on the phone asking the person that she "had to speak to a robot instead?" to which the answer was yes. Cora eventually told us to go into a branch. We weren't going to do that again. My wife keeps getting confusing emails saying that she's started a new request but hasn't submitted documents or something like that. I've just uploaded a new image of my passport we were told that scanned images of documents were no good (on one of the many phone calls)... they had to be photographs (the photo from my Samsung was no good so we're trying my wife's iPhone) I'm currently on my 3rd iteration of uploads to DigiDocs and have my fingers and toes crossed. It has been a truly awful experience for such a simple task. I even have a Natwest account myself so I'm not sure why it's so difficult.

AWFUL.
Very poor customer service overall.
Poor processing time for updating the account. What should have taken 7 to 14 days took over a month, The local branch pointed us to the business team who pointed us to their processing team who then gave us incorrect information and seemed to be going on a "go slow" or something. Phoned to complained and they put the phone down on me as near finishing time.
The whatsapp help line is even worse.
No joined up thinking and no evidence of good customer service.
If you are setting up your business account then go somewhere else! Thats my advice.

Well, what a surprise, yet another awful British company. I wish I'd have read the reviews before getting a business account. My wife has been locked out of her account, despite inputting the details correctly, and I haven't even received my activtion code yet, so cannot access the account! I'm trying to run a business here RBS, and you're making it very difficult. Can't contact anyone as on hold for hours. In this day and age, pathetic comapnies like this should've gone under. I'm off to HSBC for some customer service...

I won £5 in a charity lottery and was sent a cheque. I am disabled and going to a real bank is a pain. Four times I have tried the app on my iPhone without success. I cannot get past taking a picture of the front of the cheque.i am near losing heart . Is the app designed to be difficult.

they aight, not they suck toes on a daily

My wife started a fixed-interest savings account with RBS, recommended through Money Saving Expert website, 5.5%. Matured 29 August. Can we now get our money? No. Waiting on their biometric (photo) approval process. Waiting over a week and still no ‘approval’ using their app, which is the only method to get your money back, other than £750 a day using their app! We are both pensioners and rely on savings interest. Hours wasted on chat bots; operative- when you eventually reach a human- cannot resolve security!
This lot never learn. I’ve banked business account for many years (not through choice), and had 2 compensation payments for absolute total incompetence.
Why if they’ve had our money for a year, does it take over a week to get security clearance to get my money back, and paid into the same account it was invested from!!

Awful from the get go. Was referred to RBS (from NatWest) as my business was registered in Scotland, only for the process to conclude with RBS rejecting my application because I wasn't conducting enough business in Scotland. During this two week plus process, I had to reach out to customer service when the automated processes went nowhere. The third necessitated by the second providing incorrect information.

My account has been blocked for the past 11 days due to a transaction related to a car sale. While I understand the need for security measures, the lack of progress and communication is unacceptable.

Despite calling the RBS helpline every day and requesting through Cora to be put in touch with the fraud team, I’ve been repeatedly denied access and provided with no further contact information. Each time I speak with an agent, I am simply told to wait another 24 hours for an update, which is both frustrating and ineffective.

There has been no substantive update or contact from customer service regarding the investigation. This delay has caused significant inconvenience. The transaction is completely legitimate, and I’m more than willing to provide any necessary documentation to prove it, but RBS seems uninterested in speeding up the case. This bank's service is outdated and frustratingly inefficient.

The inefficiency and lack of responsiveness in handling this issue are deeply disappointing.

RBS refused to transfer money from my account, the person who I spoke to decided that I was being scammed , despite me assuring him it was not a scam , he interrogated me for 20 minutes asking the most ridiculous and personal questions, it is my money not his as he seemed to think it was. He was a complete jobsworth, I eventually went a branch to withdraw this money (with no problem) The absolute worst customer service I have ever dealt with.!!

Just had a conversation with complaint handler. Nice manners and very professional.
It doesn't change the fact that they disagree with every single point of my complaint.
Just brief description. When I had issue with scam subscription which was over a month ago my case has not been resolved yet even when I changed my debit card. Advisor who was speaking to myself was informed that I am worried about how not safe my money is with RBS and I was thinking about changing the bank said this is my choice.
I believe that they don't care anymore.
I am leaving RBS for good as they don't care about their customers anymore.

Nat West refuse access to my money.Demand verification from phone I no longer have.Won't er-mail;.

This bank has guts to close your business account wrongfully and unfaily and cause major disruption to your business transactions mercilessly, given that one has been using the banking system without problems for 35 years! Then it believes that it has the full right to do so without giving a reason why it has done so. This is gross professional misconduct. Then it has the right to mishandle your personal data and pass on to its partner, Natwest, who also close your other business account without proper notification procedure, thus leaving you hanging on a cliff in terms of your business and financial transactions, jeopardising your business reputation with other associates and clients. All this is done to a customer with a clean sheet reputation for 35 years within the banking system. I was once asked by RBS about a client of ours whom we have no relationship apart from him being a client who might have had problems in the past with RBS. So, now we become "guilty" due to association, what a fallacious way of conducting banking services! This is utterly unbelievable and completely acceptable.

don't use it , they suppport suck.

I spoke to a specialist from the Fraud and Protection Team and the way that they treat their customers is awful. You'd think after being robbed they'd be a little more sensitive, but when asking basic questions I was literally shouted over and rushed to answer. I'm not familiar with any other companies that let their staff literally screech down the phone in annoyance at vulnerable customers when they call, RBS should be ashamed. I also felt rushed and nervous during the call, no effort was made to reassure or advise me. I just felt like I was being a nuisance even though they were the ones that phoned me.

I'll also mention that I was contacted again the next day by mistake and the girl I got through to had a condescending tone as if to ask why I had the audacity to ring her, even when they phoned me!

Shocking service and archaic technology used for the actual banking service.

The way they treat their customers is absolutely appalling. They have teams fof people looking for reasons to shut down business accounts and it takes days to regain access. Avoid and go elsewhere.

Do not use terrible bank, ordered anew bank card due to mine being stolen. The call starts with welcome to natwest? Really and still waiting on a new bank card after 2 attempts? Like we can put people in space and delivered them Mail but can't deliver a bank card with this company shocking AVOID AT ALL COSTS

Someone fraudulently setup a bank account in my name, as soon as I realized this had happened I reached out to the fraud department and they put the phone down on me as I couldn't provide all the details in which the bank account had been setup with - they didn't take into consideration that I hadn't setup the bank account. I then phoned back and had to go into the branch to provide photo evidence that I was who I said I was which wasn't an issue. At this point the branch deputy manager and their fraud department advised that within 5 working days I would receive a phone call to advise on next steps and confirm the process of removing the credit search etc. and resolving the case. 2 weeks down the line no contact from them, I have called, emailed, chatted and used every channel available to contact them. I have been told there's no record of the incident, someone will call you back today, they haven't done anything so far, it is a different department in fraud and I cant put you through, you need to ring another time, we cant ring you back.

No respect for customers who have experienced fraud. No professionalism in any department, they do not communicate with each other and do not provide the same advice and guidance. Nobody can advise on their processes that they work to, provide timescales or even get someone to call you

I think I have to give one star but they are not that good. Worst bank in the U.K. No wonder the tax payer had to bail them out when they went bust.
My elderly Mum had dementia.
Doesn’t know day from night.
I took power of attorney a couple of years ago and went to the short hours and long queues branch in Milngavie to explain how I would now need to take her account over.
They advised of a second document that they would require from the lawyers. I gathered this second document and joined the branch queue to present. It took forever copying driving licenses until bills and the legal papers. I was assured everything was in place and a card would be issued in my name. I went back the following week to question where the card was.
I was assured they checked and it was in hand and would be with me shortly.
I called their contact number in Middlesbrough who advised me that there is nothing on the system related to my visits or requests yet I know they cancelled my Mum’s card.
Why would they do that if they have no records relating to it.
I asked for a phone number to discuss this with the branch but they refused.
I asked if the branch would call me and they said they would make the request but you guessed it, no one called 3 Days later.
I am now in hospital with stress related heat problems and on calling Middlesbrough they suggest I go to branch as the don’t have numbers for branches. Anyone stupid enough to believe that.
Next to dispatch me they want my Mum’s security details and I know that my Mum never once set up security details with anyone as she went to branch every time she was able.
End of call RBS don’t give a damn about customers. They know it’s impossible to draw money out of the account as there are no active cards and they seem very pleased about that.
Health willing the account and a substantial sum receiving Zero interest will be receiving 5.5% interest in CHASE BANK. I use CHase and their customer services answer you every time in 2-3 minutes.

Most unreliable bank ever sent me a letter out of blue that we are closing your account so o decided to switch and RBS also has problem with just because they want to close my account they wont even let me switch to another bank simply the most rubbish bank ever