Rattan Direct Anmeldelser 

According to Companies House Rattan Direct Ltd went into Administration on 21st November 2025

I placed an order in March and another in April. The first order didn’t arrive until late August, and when it finally did, there were several issues with the items. At that time, customer services were at least responding and attempting to resolve things.

However, the second order still hadn’t arrived by September. I emailed to formally cancel the order, which was acknowledged, and I received further emails stating that my refund was being processed. Despite many emails since then, and various excuses about their refund systems being updated, I still have not received my refund. To make matters worse, they now no longer respond to any communication by phone or email.

The company is still trading, but based on my experience, I would strongly advise against ordering from them if you actually want to receive your product. I have now had to pay to take the matter to small claims court, as I am still owed nearly £400.

It’s a shame — this was once a wonderful company, and I’ve bought numerous items from them over the past 10 years. Unfortunately, they are now a shadow of their former selves. Don’t part with your hard-earned money.

Company owes me money and has appointed administrators…avoid.

DO NOT buy from this company!
I ordered a storage bag for my garden cushions, after contacting them to find out where my order was, I was told the bag was out of stock.
I have been waiting for a refund since 1st October 2025! Customer services are now not answering phones or responding to emails!!

This company is in administration. Many promises and polite conversation despite knowing the issues.
Corporate Voluntary Arrangement 30 September 2025.

Don’t buy from this company. I’m waiting for a £800 refund from August and it’s December now. Shocking service.

My elderly parents never received their furniture and have not had a refund. Initially, she had telephone contact but now no reply to phone calls and refund not received. Disgusted.

Order never arrived. So asked for refund. Still waiting. No longer answering phone or emails. Do not lose your money. Disgusting that they are allowed to take people's money when they have no intentions of sending any order to you.

I’ve had a terrible experience with Rattan Direct and wouldn’t recommend them to anyone. I returned a set of garden furniture covers because they didn’t fit. The company confirmed they had the items back and told me the refund was approved. That was over three months ago. I still haven’t seen a penny.

Since then I’ve been emailing and calling every week. All I ever get is the same copy and paste message saying they “understand my frustration” and that the refund will be issued. Nothing ever happens. This week they’ve stopped replying altogether and they’re not even answering the phone.

At this point it feels like they’re just hoping people will give up and go away. Really poor service and a company I’ll never use again. Avoid.

A replacement cover for a Sorrento set was ordered 4th September. On arrival on 20th September it was clear that the cover was completely useless and I contacted customer services, took photographs at their request to demonstrate my point, accepted an offer of a refund, and returned the useless cover using tracked postage.
7.5 weeks later there is no sign of a refund. I have chased via email and been given all the same platitudes that are documented in other reviews.
It is now not possible to contact anyone by phone.
The are very late filing their accounts with Companies House.
I would be very wary of committing any money to this company.

I think this company has ceased trading. Been phoning for 3 days regarding an order and no answer. Luckily I hadn’t paid for the order. So please don’t purchase online and pay.

I wish I could have given this bunch of idiots zero stars!!!
Took my money instantly, failed to raise an order until prompted by myself
Failed to make the delivery in full on 3 separate occasions
When I finally told them not to bother I cancelled the order and requested a full refund of the £900
They then proceeded delay repayment with a host of excuses from process issues to finance team back log...yawn yawn
I finally took it to my credit card provider who refunded the funds in 7 days and they are now addressing the matter through the legal avenues.
My recommendation is don't touch these people with a barge pole
Complete shister's

Furniture delivered on 28th July, Rattan Direct were informed within 2 hours that it was damaged & also different colours, they agreed & said I would receive my money back within 10 days…. It’s now 8th November & still waiting - Lost for words & extremely upset…. £949!!!
Craig

This company failed to deliver my order, after multiple failed attempts to reschedule deliveries (noting that these failed due to errors of the courier and dispatch process at Rattan direct) I cancelled the order and requested a refund. This was agreed by Rattan Direct and I was advised I would receive my refund within 14 days (this is the minimum standard as laid down in Consumer Rights legislation). This time lapsed and when queried I was advised this was due to technical issues and would processed within a total of 30 days. This time lapsed and I had no option other than to raise a credit card dispute which has now been concluded in my favour.

Throughout this process I remained in contact with Rattan Direct and was given what I can only describe and platitudes and empty gestures.

Having read other reviews it seems I am not the only person to have experienced this issue and I’ll leave those reviews, along with this one to speak for themselves.

In conclusion, it’s seems that when things go well with this company all is fine, but if there are problems the it’s all goes horribly wrong.

I have never had any problems with this company. Quality is first class never had a problem with delivery. Would be my go to company for rattan products. Also passed on to family and friends.

I have the same problem as a lot of customers, waiting for a refund. It's at least 8 weeks now , I find this unacceptable, it's been passed to accounts I have to wait until it's processed.
I paid for the unpacking service £39 the guys just dumped the boxes and left , I also changed left to right hand furniture, meaning I should of received £100 refund, before delivery.
I will contact my bank tomorrow and request a claim back.
Very poor service, letting the company down

Avoid using this company. I placed an order for several thousand pounds of furniture, to be told via phone that certain items were out of stock due to damage and could not be delivered. I accepted this politely and was assured a refund within 10-14 days.

However, the refund was not processed within this timeframe. I have since contacted the company over seven times, including two attempts through the provided escalation email, which is the CEO's address. A return email from this address indicated a response would be provided within two business days.

A further week has now passed without any communication from the company. I have been waiting over four weeks for a refund for items not received, and even the escalation email will not respond to emails.

My recommendation is to AVOID this company due to their poor or non-existent communication, which demonstrates a clear lack of respect for their customers.

First and foremost we had to instruct our card provider to recoup our refund. Nearly £1000. We waited 3 months with emails promising 10 days and stating refund delays with processing ect. The furniture wasn't delivered on time and wasn'tthe colour pictured. It took 1 month for them to collect it!! Four massive boxes stuck in my house. They never issued the refund. It was retrieved by HSBC card services. AVOID

I would never deal with this company again. They took over £2000 of me in June for patio furniture, I asked for it to be delivered in July after I got back from my holiday. I had an email while I was away to tell me they had no stock of what I had ordered. They then found some that was damaged. then told it would be back in stock in a few weeks. no new stock arrived. They offered alternatives which I didn't want, I just wanted my money back, they agreed and told me they had started the refund process and could take up to 10 days, 2 weeks later still no refund.i had to go through Paypal to start a claim to get my money back, today after 4 months I have been told the case was settled in my favour.

Great outdoor furniture, still going strong after 5 years outside. We leave the frames out all year round with no covers and they are still as good as new. The cushions have been used weekly during each summer but don't show any signs of wear. They are easy to wipe down and quickly dry if accidentally left out in a shower. Overall an excellent product that we expect to last us for many more years to come.