Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

A brilliant experience, start to finish! The timescales were excellent- quote to delivery of our refilled cushions only took 19 days and were so reasonably priced. We’ve got our dream Loaf sofa back t... Vis mer

Vurdert til 5 av 5 stjerner

I recently had my three large sofa cushions re-filled by Putnams. You could do the 'Goldilocks' test to see which cushion filling you prefer. I was extremely satisfied with the customer care I recei... Vis mer

Vurdert til 1 av 5 stjerner

Bought a wedge pillow and cover from them at £174.54. I realised quite quickly that this was going to be uncomfortable on my back as the lower part of the wedge (a piece of foam, nothing special abou... Vis mer

Vurdert til 5 av 5 stjerner

Excellent service from Putmans. Tracy was very informative and helpful from the start. She saved me from being quoted to high for our cushion refill because we had measured it incorrectly. The turn ar... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Helse- og velværebutikk
  2. Husholdningsbutikk
  3. Leverandør av mobilitetsutstyr

Skrevet av virksomheten

Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

140 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 30 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(140)

39 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

I bought a U shaped pregnancy pillow from Putnams…

I bought a U shaped pregnancy pillow from Putnams as theirs is a little smaller (shorter) than the typical one which makes it more compact. The pillow feels nice and firm, providing good support for my legs and back. The customer service is responsive and the team was able to make me a cotton cover as I wanted that for use till summer.

23. januar 2024
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Svar fra Putnams

Thank you for the lovely review Amanda. Happy to hear the pillow is providing comfort during your pregnancy journey. - the Putnams team.

Vurdert til 5 av 5 stjerner

Once again, incredibly helpful

I have previously used Putnams for products for back pain. This time I needed products for leg / foot pain and once again the person who answered my call was very helpful.

In the end, none of the products were quite right for me, but the returns process was very easy.

13. desember 2023
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Svar fra Putnams

Hi James, thank you for the review. We are pleased you were happy with our customer service. - the Putnams team.

Vurdert til 5 av 5 stjerner

Keeps the meds away!

I purchased a double bed wedge over two years ago and the product has been a real life saver.

I have been able to stop medications due to the efficiency of the wedge, and use beds that have storage space underneath (can't really tilt beds with these in-built). The product has kept its form and I am able to upgrade the product to a Super King with the help of the supportive Putnam team.

I highly recommend!

10. januar 2024
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Svar fra Putnams

Hi Hanna, thank you for the lovely review. It is great to hear our bed wedge is helping you. All the best with your health. - the Putnams team.

Vurdert til 5 av 5 stjerner

Great company with Fantastic service

Great company with Fantastic service, always happy to help when ringing with any questions, prompt delivery,
The products are great quality at a fair price. I bought the Ripple seat liner it has a good padded seat, pads that tie to the arms, lumber support and padded back. I bought the extra waterproof cover so idea for summer use and wet weather. Very Happy would definitely buy from them again..

2. oktober 2023
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Svar fra Putnams

Hi Sally, thank you for the glowing review! We are so pleased to hear you were happy with the product, delivery speed and service. Enjoy your new seat liner! - the Putnams team

Vurdert til 5 av 5 stjerner

I purchased a bed wedge for my mother…

I purchased a bed wedge for my mother who suffers with night time reflux, the lady over the phone was very helpful when I didn't know what material to choose. Pleased to report the wedge is reducing her night time reflux. Speedy delivery and quality product. Recommend.

25. september 2023
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Svar fra Putnams

Hi James, thank you for the lovely review, We are pleased to hear the bed wedge was helpful in preventing reflux. - the Putnams team

Vurdert til 5 av 5 stjerner

Excellent Product and Superb Customer Service

Wonderful service from beginning to end. Everything has gone so smoothly and the replacement cushions have made my fifteen year old sofas look like new. They are more comfortable than the originals ever were and won't need any plumping up to keep them in shape, which is an absolute boon for me. Putnams' customer service team have been terrific. The process was so straightforward with them arranging collection of covers and return within one week. I cannot recommend Putnams highly enough.

13. september 2023
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Svar fra Putnams

Hello W Ford, thank you for the lovely review. We are so happy to hear your cushions are like new! We have passed your kind words onto our lovely office & foam cutting people. - the Putnams team

Vurdert til 5 av 5 stjerner

Excellent customer service

Excellent customer service. The lady on the phone was very polite and patient whilst helping me make a decision as to the best pillow for my neck pain.

5. september 2023
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Svar fra Putnams

Thank you for the glowing review. Please to hear you have found the right pillow for you. - the Putnams team

Vurdert til 5 av 5 stjerner

Thank you Putnam's

Thank you Putnam's, we bought a memory foam mattress topper with cover from you and it has totally transformed our lumpy mattress, so helpful and a very professional service, I would highly recommend this company

28. august 2023
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Svar fra Putnams

Thank you for the lovely review Tessa. Happy dreaming! - the Putnams team

Vurdert til 5 av 5 stjerner

Outstanding service from beginning to end.

Outstanding service from the initial phone call with Tracy to the arrival of our newly stuffed sofa cushions just one week later. We couldn’t be happier, thank you.

15. august 2023
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Svar fra Putnams

Hi Sandy & Alan, thank your or the glowing review. We are so pleased you are happy with your newly refilled sofa cushions. We have passed your kind words onto Tracy. - the Putnams team.

Vurdert til 5 av 5 stjerner

Fantastic company with great products & amazing customer service

We recently purchased a pair of Putnams pillows to replace the last ones we had (had for 20 years). We were unsure which size/type we last ordered. The lady over the phone was very helpful and we are very pleased with the new pillows. We cannot sleep without them.

1. august 2023
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Svar fra Putnams

Hi Piyush, thank you for the lovely review. We are so pleased your new pillows were the correct ones! Sweet dreams! - the Putnams team.

Vurdert til 5 av 5 stjerner

Top Service!

I got rapid and clear customer service from Tracy regarding my enquiry about replacement pads for my trusty kneeling chair (supplied by Putnams 15+ years ago!). She asked for some pictures of the chair to help with her internal enquiries. Her Mfg. colleagues said in principle they should fit but there was the risk that measurements may have changed but that they would offer a sale or return purchase if it was not possible to retrofit. This seemed eminently fair to me so I proceeded with the order, and I was able to pay over the phone by credit card. In less than a week I received the two items, very well protected in dense foam wrapping, by courier and including the necessary bolts and Allen key. In addition, the package included a new wooden peg FOC as one had recently failed. I was able, with a small bit of DIY, to adjust the bolt hole centres on my chair by a few mill. to make my chair work at its very best again!! I have previously replaced a broken caster and have a spare in case of a future mishap!

This excellent product (which also looks good) has made the home office part of my work life possible over the last 15 years - I was no longer able to use a standard (or even expensive) desk/operator's chair without considerable discomfort after any short period of use.

Fantastic customer service from an excellent British company. Thank you!

14. august 2023
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Svar fra Putnams

Hi Roy, thank you for taking the time to leave us the glowing review. We always try to help customers fix/recover our products where possible to keep them out of landfill. So pleased you were happy with Tracy & the teams help. We hope you continue to enjoy your kneeling chair for years to come. - the Putnams team.

Vurdert til 1 av 5 stjerner

Slow to Send and Deliver

Asked for and had to pay for the postage for a memory foam sample, chased it told it had definitely been posted.
It eventually arrived (WITH PAID FOR 48 hr DELIVERY ROYAL MAIL) 8 days after my request, so when was it really posted?
If they cannot get a sample to me in less than 8 days how do the expect me to order the 2 required memory foam toppers.

4. august 2023
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Svar fra Putnams

Hi John, we sent the sample via Royal Mail on Monday, it arrived today (Friday). Royal Mail is not a guaranteed service (we have emailed you proof of when we sent it). Sometimes it is slower, sometimes faster. Sorry it took so long on this occasion. - the Putnams team

Vurdert til 1 av 5 stjerner

Wedge pillow not high enough to control for acid reflux

Wedge pillow not high enough to control for acid reflux so has not helped. Was expensive not to work. Looked online after purchase and majority of research on acid reflux reports higher dimensions. Shame as the latex pillow is comfortable.

15. juni 2023
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Svar fra Putnams

The NHS website acid reflux page states "raise the head end of your bed by 10 to 20cm" our wedge is 15cm high. There are also multiple scientific papers suggesting 15cm (6") height (search on Google scholar). If you go any higher it becomes unnaturally steep to sleep. Our bed wedge design follows scientific research and comfort. Sorry if it did not work for you but the research does support our wedge height for reflux relief. - the Putnams team.

Vurdert til 5 av 5 stjerner

Fantastic company with great products and amazing customer service

I bought a couple of pillows from the company back in March, which were brilliant. I then purchased some more pillows in May and had a query about one of them.

Big shout out to Lynne in customer service, who was simply amazing. Despite the suggestions she patiently offered, the pillow simply didn't work for me. As I had already opened this, I knew I couldn't return it. That was not good enough for the company; without me even asking anyone to replace or refund, Lynne kindly sent an alternative pillow to me, which I am delighted to say is perfect!

If ever there was an example for other companies on how to treat your customers, this is it. They have a customer for life in me, and I will be spreading the word about how good they are. Thank you again Lynne for helping me and my neck!

5. juni 2023
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Svar fra Putnams

Hi HS, thank you for the lovely review, we have passed your comments onto Lynne. - the Putnams team.

Vurdert til 5 av 5 stjerner

Does what it says on the tin

Bought a Putnam's bed wedge for my husband who has acid reflux/sleep apnea/snoring and has shoulder pain when he sleeps. We didn't hold out much hope to be honest and the wedge was the last resort to try, after trying all other types of pillows. Well, it's an absolute miracle. He no longer suffers from any of the problems he has and sleeps better than he has for decades. It's unbelievable and we couldn't be happier. Best £90 we've ever spent. We got the memory foam one. Well done Putnam's.

17. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

First class customer service.

First class customer service.

The item I bought was good quality but not suitable for my needs and not the spec quoted to me.

Putnams didn't hesitate to offer me a refund and processed very promptly.

Well recommended.

16. februar 2023
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Svar fra Putnams

Hello Paul, thank you for taking the time to leave us a 5* review and allowing us to put the situation right for you. - The Putnams team

Vurdert til 4 av 5 stjerner

Lumbar Pillow started losing shape only after 1 month

The original pillow lost its shape very easily. Upon complaint my email went to the junk mail. After a review here Bubbles from Putnam provided 2 extra foam inserts at a much higher quality.

10. februar 2023
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Svar fra Putnams

Hello Joynal, thank you for taking the time to leave us a review. We continually improve our products and are going to change the foam density of this product going forward. Thank you for your feedback on this matter.

Vurdert til 5 av 5 stjerner

best pillow in the wold

I got the best pillow from here, it has improved my sleeping so much and I now get a solid 8 hours every nights and don’t snore. Unfortunately it hasn’t helped my bad breath or dribbling. It also came with free delivery and the lady on the phone was super helpful and sounded very smiley.

12. januar 2023
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Svar fra Putnams

Hello Meikleour, thank you for taking the time to leave us a 5* review. We are so pleased to hear that your Putnam Pillow is helping you sleep better. You may be interested in knowing we do waterproof covers (head to the covers section of our site :) ). - The Putnams team

Vurdert til 5 av 5 stjerner

Very professional company that answer…

Very professional company that answer the phone immediately. I had a delivery issue caused by the Royal mail strikes (not Putnams fault). They were very informative and helpful. My product happened to arrive the next day anyway and it is a very comfortable Sero cushion that is aiding my recovery post surgery. Thank you to the Putnams team and to "Sharon" who made my product (that was a nice touch on the sewn-in label).

6. januar 2023
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Svar fra Putnams

Hello Mike, thank you for taking the time to leave us a review. We are so glad to hear that your cushion is helping you recover. We will pass your feedback onto the wonderful Sharon in our sewing team. - The Putnams team

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