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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

A brilliant experience, start to finish! The timescales were excellent- quote to delivery of our refilled cushions only took 19 days and were so reasonably priced. We’ve got our dream Loaf sofa back t... Vis mer

Vurdert til 5 av 5 stjerner

I recently had my three large sofa cushions re-filled by Putnams. You could do the 'Goldilocks' test to see which cushion filling you prefer. I was extremely satisfied with the customer care I recei... Vis mer

Vurdert til 1 av 5 stjerner

Spent considerable amount of money with them in the past. 2 x memory foam wedges and memory foam cpap pillow. I made the mistake of trying to wash cpap pillow, my mistake but after the very hot spell,... Vis mer

Vurdert til 5 av 5 stjerner

Excellent service from Putmans. Tracy was very informative and helpful from the start. She saved me from being quoted to high for our cushion refill because we had measured it incorrectly. The turn ar... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Helse- og velværebutikk
  2. Husholdningsbutikk
  3. Leverandør av mobilitetsutstyr

Skrevet av virksomheten

Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.


Kontaktopplysninger

4,1

Bra

TrustScore 4 av 5

139 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 33 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,1

Alle anmeldelser

(139)

45 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

ThBe aware: the product sold as a “Sciatica Cushion” is not a specialist item.e company has confirmed in writing…

The company has confirmed in writing that the Sciatica Cushion and their Sero Pressure Cushion are exactly the same product, identical in materials and construction. They are listed under different names purely for marketing and search purposes, with no clear disclosure to customers at the point of purchase.
If you are buying this believing it to be a cushion specifically designed for sciatica, you are not getting a distinct or specialist product, just a generic pressure cushion with a different label.
Customers should make an informed decision before buying

8. januar 2026
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Svar fra Putnams

Hello Pavitar, yes this is completely correct. We have been selling this cushion for years for many medical conditions but people with Sciatica find it particularly useful (hence the many glowing reviews for sciatica). This is not a conspiracy. We also called it "sciatica cushion" to help people find it. It helps people with sciatica. We do not understand your complaint. All the best and have a wonderful day. - the Putnams team.

Vurdert til 5 av 5 stjerner

Oustanding Experience

I cannot recommend this small, genuinely family run company enough. They are responsive, knowledgeable, helpful and wholeheartedly honest (my quoted price reduced when they actually recevied my cushions). If every Company was as good to deal with as these guys the world would be a better place!

Like many I had bought feather filled cushions as part of my furniture from Loaf, a decision I came to wholeheatedly regret. Putnams sorted this out for me very professionally, replacing them with foam cushions and it's honestly like we have new sofas again. Having done a price check elsewhere I can assure you their prices are more than reasonable too. Use them!

A wee update. Now we've had our new cushions for a while we have decided to replace the back cushions for the big sofa as the foam isn't particularly comfortable on a big cushion. I'd ask about this before replacing.

5. januar 2026
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Vurdert til 5 av 5 stjerner

It’s like a new sofa

We had a sofa that had always been uncomfortable from the day it was delivered. The cushions needed constant plumping and it got to a point that I avoided sitting on it due to the fact it was giving me a bad back. We were close to getting rid and laying out on another sofa when I looked into getting the cushioned restuffed. I found Putnams online and read the reviews and thought it was worth the gamble. I’m happy to say it was. Really good service from start to finish, and the sofa looks so much better and is now a pleasure to sit on. The whole process took about two weeks.
Would definitely recommend.

1. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic refilled foam sofa cushions

From the moment I first contacted Putnams they were so helpful and responsive.

After a few years of constant plumping, we wanted to change the fillings from feather to foam in our loaf sofa.. we are absolutely delighted with the refilled cushions! they are amazing and I only wish I had got them done sooner… It’s given the whole room a new lease of life. The sofa is so comfortable and NO MORE PLUMPING!!

The service was so quick.. less than 2 weeks from sending the covers to receiving the fully refilled cushions… I would definitely recommend Putnams to anyone who is looking for a similar service

12. november 2025
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Svar fra Putnams

Thank you for the glowing review Miss Harbord. We are over the moon that you are so happy with your newly refilled sofa cushions. Thank you for the kind words, I will pass them onto the office. - the Putnams team

Vurdert til 5 av 5 stjerner

Lovely people to deal with

Lovely people to deal with. We have been dealing with this company for years and have always found them to be helpful, diligent and best of all pleasant to interact with.

7. november 2025
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Vurdert til 1 av 5 stjerner

Bed Wedge caused me neck & shoulder pain

I purchased this bed wedge because it was advertised to use for side sleepers. I Used following the guidelines. Big mistake as now suffering with neck and shoulder pain! After complaining Putnams refused to give me a full refund & refunded me a small amount because protective cover was removed & they don't refund if the plastic cover is removed!. It was not fit for my purpose as a side sleeper. Lot of money to pay for pain!! Left with a personal injury now. I'm not the only person who had problems after using this product if you check reviews. 65695 Oder number

24. september 2025
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Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. A very simple process, good value and the revived sofa cushions are extremely comfortable. Glad we didn’t buy a new sofa!

23. oktober 2025
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Svar fra Putnams

Hi Laurence thank you for the lovely review. We are so pleased to hear you love your newly refilled sofa cushions. - the Putnams team

Vurdert til 1 av 5 stjerner

Purchased a wedge for my coccyx pain

Purchased a wedge for my coccyx pain, and it actually made the pain worse.

Great that they make it in the UK, but the quality of it doesn't seem to be particularly good. Just nice packaging. Then again, I didn't keep it as it wasn't helpful, so I had the pleasure of sending it back at my expense for 5£. (Non refundable)

On the website, it says it's suitable for all office chairs. The one I have is an ergonomic one of sorts, so I suspect that's why it may have aggravated the pain. I pointed this out to the Customer service team, but they didn't update it on the website.

Can't understand why it would cost such a premium price, apart from the cost of rent in the UK.

28. september 2025
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Svar fra Putnams

Hello Patrick, I am sorry you did not like the wedge. I can see we have refunded the order in full once it was returned to us. - the Putnams team

Vurdert til 1 av 5 stjerner

I bought the Travel Topper and…

Edit 10/29/2025
After my original 1-star review (below), the company Putnams reached out offering to refund the full product price if I agreed to remove my review.

That’s not customer service that’s an attempt to buy silence.

I declined, because honest feedback helps protect other consumers. Trying to purchase positive optics instead of fixing what’s wrong is shady and unethical. If your business relies on paying people to erase criticism, it tells you everything you need to know about their confidence in their product.

As a reminder, the product was still terrible flimsy foam, cheap cover, and not remotely worth the price. The follow-up behavior only confirmed my initial impression: poor quality, poor integrity.

Original Review 10/24/2025
I bought the Travel Topper and honestly, it’s one of the worst purchases I’ve made. The foam is cheap, the cover is paper thin, and trying to get the foam insert into it is a complete joke — it crumples and twists like tissue paper. For something that cost me nearly $200 with shipping, I expected quality. What I got looks and feels like a $20 bargain bin Walmart mattress cover. Absolutely not worth the hype or the price.

22. oktober 2025
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Svar fra Putnams

Edit - Yes, we did offer you a full product refund as we said in our offer we "wanted to turn your customer experience around." You decline it and we left it at that. I don't understand how you are viewing that as poor customer service. - Original reply - I am sorry you were unhappy with the product. Such a bulky item shipped to the USA brings up the price quite considerably. Nevertheless I am sorry you are disappointed in the product. Thank you for your feedback. - the Putnams team

Vurdert til 5 av 5 stjerner

Amazing product knowledge and service

Everything about Putnams was second to none - so much so that I signed up to trust pilot tonight for the first time just to review them!

22. oktober 2025
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Svar fra Putnams

Hi Richard, thank you for making a TP account on our behalf! We are so pleased to hear you are happy with our service. - the Putnams team

Vurdert til 5 av 5 stjerner

Cushion Refilling Service

My sofas now have a new lease of life thanks to Putnam’s cushion refilling service which was a very easy process. I am delighted with the outcome.

26. september 2025
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Svar fra Putnams

Hello happy customer thank you so much for leaving us a review. We are so pleased you are happy with our sofa cushion refilling service. Happy sitting! - the Putnams team

Vurdert til 5 av 5 stjerner

Absolutely fabulous

Can you believe I was worried about going on holiday because I wouldn't have my trusted Putnam's pillow. So I bought the travel version for next day delivery. Arrived and packed easily into my carry-on case with my clothes for 10 days. Wish I had done it years ago. I have introduced 3 people to Putnam's, all are as appreciative as I am of this wonderful product.

13. september 2025
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Svar fra Putnams

Hello R, thank you for leaving us the lovely review. We are over the moon to hear you love our Putnam travel pillow (I also have to take my travel version away with me). Thank you for also being such a brand advocate for us! Happy travels. - the Putnams team

Vurdert til 5 av 5 stjerner

Excellent service from Putmans

Excellent service from Putmans. Tracy was very informative and helpful from the start. She saved me from being quoted to high for our cushion refill because we had measured it incorrectly. The turn around time was great and our cushions feel fantastic. It has saved us from buying a new sofa as loaf don’t offer cushion replacements. Would highly recommend!!

1. oktober 2025
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Svar fra Putnams

Hi Emily thank you for the lovely review. We will pass your kind comments onto Tracy and the foam cutting team. We are glad you managed to reduce the price for you from your original quote. Enjoy your newly refilled sofa cushions! - the Putnams team

Vurdert til 5 av 5 stjerner

Excellent service from Putnams

Excellent service from Putnams! Will definitely use them again.

19. september 2025
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Svar fra Putnams

Hi Nick, thank you for the lovely review. - the Putnams team

Vurdert til 5 av 5 stjerner

Fantastic customer service and a great result!

We had our sofa refilled by Putnams. It was such a quick, easy and smooth process. Tracy was on hand for all of my questions and explained very clearly to me how the sofa would look and feel. Putnams are absolute experts when it comes to foam and we felt like we could completely trust their advice. The cushions were sent to us after a week of confirming the order and we are so pleased with the result. No more plumping cushions every day!

29. august 2025
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Svar fra Putnams

Hi Lucy, thank you for the lovely review. Tracy is a super star! We are so pleased you are happy with your refilled sofa cushions. Happy sitting! - the Putnams team

Vurdert til 5 av 5 stjerner

Had my sofa cushions refilled and I am…

Had my sofa cushions refilled and I am very pleased with the results easy process from start to finish many thanks

9. september 2025
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Svar fra Putnams

Hello Mr Fields, thank you for the lovely review. We are pleased to hear you are so happy with our sofa cushion refilling service. Happy sitting! - the Putnams team

Vurdert til 5 av 5 stjerner

An absolutely fantastic company

I would not hesitate to recommend this company. I had some worn out saggy cushions on a sofa I'm still very fond of and wasn't sure what to do. I read good things about Putnams online, called them and spoke to a lovely lady who told me all about the cushion refilling service they provide and emailed the information I needed. I sent the cushion covers to them and within ten days received my newly refilled cushions. My old sofa feels like new again and I couldn't be happier! They did an amazing job and at a very affordable price. Thank you so much Tracy and everyone at Putnams. Seriously can't recommend them highly enough.

29. august 2025
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Svar fra Putnams

Hello Mark, thank you for the glowing review. We have passed your comments onto Tracy. We are so pleased you are happy with your refilled sofa cushions and the service! - the Putnams team

Vurdert til 3 av 5 stjerner

Unergonomic and uncomfortable.

This is a solid foam wedge that raises the height of the head by elevating the torso. It is advertised as a memory foam product. I find this misleading. The wedge is of a very hard foam, with a thin layer of memory foam on top.
It has reduced my husband's snoring, but at the price of severe pain in his shoulders and neck. I have bought yet another memory foam pillow for him to use with it. So his head is comfortably cradled, but the position of his spine is poor.
The wedge does not contour to the body like a good mattress or a firm memory foam backed with a thinner backing of solid foam might, but remains rigid. Therefore the spine is supported as though on something akin to a slanting board. Maybe good for younger bodies but not good for older people.
In addition, the foam wedge is not covered in stockinette, which makes wrangling the thing into its pillowcase very difficult and irksome.
It is a good starting point, design wise, but I would have thought that this company could have done much better if someone had used some innovative capabilities to take the design further. Even I can see a number of adaptations that could be made.
For what it is, it is en expensive but rather primitive piece of kit. And the price of the spare pillowcases is also rather high. In my opinion.

26. august 2025
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Svar fra Putnams

Thank you for taking the time to share such a detailed review. We’re really sorry to hear that the wedge pillow has not provided the level of comfort you were hoping for, especially with regard to your husband’s neck and shoulder support. While we’re pleased that it has helped with snoring, we completely understand your concerns about ergonomics and comfort.

Our wedge pillow is made with a supportive foam base for stability and an optional memory foam layer on top for pressure relief, but we appreciate different people prefer different densities. The pillowcase was designed with a zip along 3 sides to help people fit the cover on and off easier but apologise if you do not find this to be the case.

Thank you again for your honest feedback.
The Putnams team

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