Pure Hair Extensions Anmeldelser 

I ordered the wrong colour for my hair extensions and was easy and hassle free to exchange my order for a different colour
Kate has exceptional customer service skills

Very good quality hair extensions - great customer service too!

Great customer experience every time I’ve ordered and the hair is great quality!

Great website that made choosing easier. Good colour range. Swift and professional service.

Please be aware of these scammers. Selling synthetic hair and claiming human hair. they’ve gone as far as to block and ignore me after multiple attempts of trying to get my money back after finding out that the hair is fake. Please shop elsewhere. these people are horrible individuals that couldn’t care less about you or your experience, do not purchase.

I ordered the 16 inch clip in extensions. Make sure you get colour advice and length before purchasing as I did not. The hair is fantastic quality and I’m upset with myself that I didn’t get advice. They are too long and the colour match isn’t the best. Delivery was prompt and they do offer colour match and communication when ordering.

🌟 🌟 🌟 🌟 🌟. Thank you Kate . You’ve gone above and beyond customer service. I’ve been a difficult customer not meaning to plus Australia post hasn’t helped. After a mix up on my side Kate has kept her cool and acted in a very professional way. Thank you for your understanding and patience. I would definitely recommend pure hair extensions .

Not happy at all. The hair that I have only had on for over a week, as already stated to fry and feel horrible. The customer service was absolutely awfulz took over 1 week to get back to me. And over 2 weeks for there product to get to me. Then on top of that things were missing from my order. So had to wait another week on top of that. You can order items for Temu that will get here faster. Do not recommend at all!!! Spend a little bit more money and go somewhere else. Wish I did.

The hair extensions blend with my hair texture really well and always received nice compliments. Great quality as well.Thank you Pure Hair for having such a great product and I'll continue purchasing the hair extensions!

Absolutely loved the quality of the hair and how convenient it was to install!

I received my extensions on and they were not the colour or Quality shown on the web page. Yes i am aware all screens are not the same so colour may differ, it was more the quality being the issue the before picture of a model with short hair like mine applying them with a 7 piece pack looked fine, however they arrived super thin and there was no way it was going to work.

Can you test them no as they have strict return policy. Which i have followed 4 DAYS AGO. they state an easy return process.... my return application has been pending for 4 days and my emails go ignored, my SMS go ignored.

All i want to do is send them back for a refund. Worst customer service i have ever seen...

I am editing my review from 1 star to 4 stars because I did end up getting my extensions, and they are excellent quality, I'd give a 10/10. Price suits what you get. Once I did get the tracking number, it arrived within days with signature on delivery which I respect, just so the item isn't left on the porch for thieves. As for customer support, I wish they had perhaps a customer support team who are strictly on the computers to get back to customers within 24 hours instead of receiving a response from the company an entire week later.

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Previous review: Awful customer service. I ordered extensions and they never shipped, I reached out 3 separate times and haven't heard anything back. At this point I'd rather just get my money back. What kind of company doesn't respond to customers???

Extremely happy with my purchase of 16inch clip in hair extensions, easy to navigate online shop and delivery was extremely quick, highly recommend, also colour match was on point and I was pleasantly surprised when they arrived!!

I have tired many hair extensions before and pure hair extensions have been the best out of all so easy to use and they look so good

These extensions are worth every cent!
I ordered the 24inch 250grams dark brown clip in hair extensions and wear them daily 24/7, They are thick from root to tip, silky smooth and look incredible. I wash them after 10-13 wears and even after washing they remain in tact (using the correct hair products of course) they are still smooth, no breakage and have kept their thickness. Even using heat on them they are still in beautiful condition, iv had no issues with tangling, matting or dry hair as i also oil them mid to ends twice daily. following their care instructions have made these extensions a bliss, the quality is amazing you can tell they are pure human hair, i have never felt more confident and happy with an extensions brand. Shipping is also extremely quick!!!!!

Great concept.. the shades are slightly lighter in the pictures but excellent quality and great value 👌🏻

Excellent service and a wonderful experience overall. I was very happy with the guidance I received in choosing the right color, and the quality of the product exceeded my expectations. Everything arrived beautifully, and I truly appreciate all the help and support. Highly recommend! 😊

Pure Hair has changed my life it's given me back my confidence! Not only that the ladies are amazing, kind and always happy to help if you have any questions. And with that absolutely beautiful extensions the hair is gorgeous and soft and they do this at an affordable price! I HIGHLY RECOMMEND PURE HAIR and will be a continuous customer most definitely!!!

Best quality hair extensions

Please avoid. The customer service is extremely disappointing, they take no accountability and will look for any reason to shift blame onto the customer rather than address legitimate concerns.

The hair quality was not as advertised; it appeared to be mixed with synthetic fibers and contained noticeable orange and yellow strands.

Overall, a frustrating experience with both the product and the lack of support. I would not recommend.

(company will reply to reviews nicely and also twist the entire issue to seem helpful, blame it on user error to cover up for all the bad reviews. please don’t be fooled and take your business elsewhere <3)