PU Prime Anmeldelser 

Svar fra PU Prime

25. feb. 2026

Dear Thibault Duval,

Thank you very much for your positive feedback and for taking the time to share your experience.

We’re pleased to hear that you’re satisfied with our spreads and overall service. Providing competitive pricing and a reliable trading environment is always our priority.

We truly appreciate your support and look forward to continuing to serve you.

If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Tshikani,

Thank you for sharing your feedback.

We take any concerns regarding account reviews and bonus policies very seriously. Please note that all promotional bonuses are subject to specific terms and conditions, which are clearly outlined prior to participation. Any actions taken in relation to bonus are conducted strictly in accordance with these terms, as well as our Client Services Agreement and compliance obligations.

As we are unable to discuss individual account details in a public forum, we kindly invite you to contact our Customer Support Team directly at info@puprime.com using your registered email address and providing your trading account number. Our team will be able to review your case and provide a detailed clarification.

PU Prime remains committed to maintaining a fair, transparent, and compliant trading environment for all clients.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Harry W,

Thank you for sharing your feedback.

We take allegations of this nature very seriously. However, after carefully reviewing our records, we are currently unable to locate any account matching the details provided, including the account number referenced in your review.

PU Prime does not withhold client withdrawals without basis. As a regulated broker, all withdrawal requests and account matters are handled strictly in accordance with our Client Services Agreement and applicable regulatory and compliance requirements. Additionally, all client communications submitted through our official channels are logged and responded to by the relevant department.

If you have held an account with us, we kindly ask that you contact our Customer Care Team at info@puprime.com using your registered email address and provide your correct trading account number and supporting details so we can properly investigate and clarify the situation.

We remain committed to transparency, professional communication, and resolving client concerns through the appropriate and secure channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Jeff_morrishotmail.com,

Thank you for sharing your feedback. We are sorry to hear about your experience and understand how distressing trading losses can be.

PU Prime provides PAMM account infrastructure as a technical solution that enables investors to allocate funds to independent strategy managers. However, it is important to clarify that PAMM managers operate independently and are solely responsible for their trading decisions. All trading activity including potential profits or losses is subject to market risk. Past performance does not guarantee future results, and losses may occur depending on market conditions and the risk profile of the selected strategy.

As a regulated broker, PU Prime does not guarantee returns, nor do we interfere with the trading strategies executed by independent managers. We provide clear risk disclosures outlining the nature of leveraged trading and managed account risks, which clients acknowledge prior to participation.

If you believe there has been misconduct or a breach of platform rules by a specific manager, we strongly encourage you to contact our support team at info@puprime.com with full details so the matter can be formally reviewed in accordance with our internal policies and compliance procedures.

We remain committed to maintaining a transparent trading environment and encourage all clients to carefully assess their risk tolerance before participating in any managed investment structure.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Estimado Oscar Héctor Martinez,

Muchas gracias por su maravillosa reseña de 5 estrellas y por tomarse el tiempo de compartir su experiencia.

Nos complace saber que ha encontrado valor en el contenido educativo y en los análisis de mercado compartidos a través de nuestros canales. Brindar a los traders acceso a análisis de mercado, discusiones estratégicas y recursos educativos es una parte fundamental de nuestro compromiso de apoyar a nuestros clientes en su trayectoria de trading.

Nos alegra saber que las sesiones de apertura de mercado y las estrategias semanales le han resultado útiles. Nos esforzamos continuamente por ofrecer contenido informativo y práctico que ayude a los traders a desenvolverse en los mercados con mayor confianza y responsabilidad.

Agradecemos sinceramente su recomendación y su apoyo. Esperamos seguir proporcionándole recursos valiosos y un entorno de trading profesional para todos nuestros clientes.

Si necesita cualquier asistencia, no dude en ponerse en contacto con nuestro equipo de Atención al Cliente a través del Live Chat o por correo electrónico: info@puprime.com.

Saludos cordiales,
El Equipo de PU Prime

Svar fra PU Prime

25. feb. 2026

Dear Roman Tobiaš,

Thank you for taking the time to share your feedback. We treat all client concerns with the utmost seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.

As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions relating to account access, withdrawals, or deposits are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.

We understand that account restrictions can be concerning. Please note that where restrictions are applied, they are subject to a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Such measures are not implemented arbitrarily, nor are client funds withheld without basis under established policies and procedures.

If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. You may also copy info@puprime.com for general follow-up so the relevant department can review and address your case as a priority.

PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to resolving client concerns through the appropriate review channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Nadio Risi,

Thank you for taking the time to share your feedback. We treat all client concerns with the utmost seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.

As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions relating to accounts, balances, or withdrawals are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.

We understand that delays or ongoing reviews can be frustrating. Please be assured that when a matter is under investigation, it follows a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Such reviews are not carried out arbitrarily.

If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. You may also copy info@puprime.com for general follow-up so the relevant department can prioritize and review your case accordingly.

PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Cher kblfxx Sur Instagram,

Merci d’avoir partagé votre avis.

Nous prenons ce type d’allégations très au sérieux. Toutefois, après un examen attentif de nos registres, nous ne sommes actuellement pas en mesure de localiser un compte ou un profil enregistré correspondant aux informations dont nous disposons.

PU Prime ne bloque ni ne confisque les fonds des clients sans motif valable. En tant que courtier réglementé, toutes les questions relatives à l’accès aux comptes et aux demandes de retrait sont traitées strictement conformément à notre Contrat de Services Client et aux exigences réglementaires et de conformité applicables. De plus, nous n’ignorons pas les communications des clients : toutes les demandes soumises via nos canaux officiels sont enregistrées et traitées par le service compétent.

Si vous avez détenu un compte chez nous ou si vous estimez que cette situation concerne un cas spécifique, nous vous invitons à contacter notre service clientèle à l’adresse info@puprime.com, en utilisant votre adresse e-mail enregistrée et en fournissant votre numéro de compte de trading afin que nous puissions enquêter et clarifier la situation.

Nous restons engagés en faveur de la transparence, d’une communication professionnelle et de la résolution des préoccupations des clients par le biais de canaux appropriés et sécurisés.

Cordialement,
L’équipe PU Prime

Svar fra PU Prime

25. feb. 2026

Dear Irfan Mughal,

Thank you for taking the time to share your feedback. We treat all client concerns with seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.

As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions are carried out strictly in accordance with our Client Services Agreement and applicable regulatory requirements.

We understand your concerns and would like to emphasize that PU Prime does not withhold profits based on client performance. Any decision relating to account activity follows clearly established policies and a structured, fully documented review process to ensure consistency, fairness, and full regulatory compliance.

If you believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details. Our team will review your case thoroughly and provide a formal response. You may also copy info@puprime.com for general follow-up to ensure the appropriate department can assist you promptly.

PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Ho Sumyuet,

Thank you for taking the time to share your feedback. We treat all client concerns with seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.

As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. However, we would like to clarify that any actions are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.

We understand that such situations can be frustrating. Please note that any decision follows a structured review process. These reviews are carefully documented and carried out to ensure consistency, fairness, and full compliance with our trading policies and regulatory obligations. Actions are not taken arbitrarily, nor are they based on whether a client is profitable.

If you require further clarification or believe your matter remains unresolved, we strongly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details so the relevant team can review your case thoroughly and provide a formal response.

PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

23. feb. 2026

Dear lecruit,

Thank you for sharing your feedback. We’re sorry to hear that your experience with our support team did not meet your expectations.

Providing timely and effective assistance is very important to us. While certain inquiries may require escalation or additional review, we understand that delayed responses can be frustrating.

We would appreciate the opportunity to review your case and improve your experience. Kindly contact our Customer Care Team via Live Chat or email at info@puprime.com using your registered account details, and we will ensure the matter is followed up appropriately.

PU Prime remains committed to enhancing our service quality and providing responsive support to all clients.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Mathias Wolfgang Guttler,

Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.

As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all withdrawal requests, account reviews, and related actions are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.

We acknowledge the concerns you have raised and would like to emphasize that any withdrawal assessment follows clearly established policies and procedures. Each case undergoes a structured and carefully documented review process to ensure accuracy, consistency, and full regulatory compliance. Withdrawal requests are not rejected without basis, and where additional review is required, this is conducted in line with compliance and security obligations.

If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general follow-up, our Customer Care Team is also available via Live Chat or at info@puprime.com, so the relevant team can review your case promptly.

PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing client concerns through the appropriate review channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Elsa Marie Maelle Leydier,

Thank you for taking the time to share your feedback. We treat all client concerns with seriousness and remain committed to maintaining a fair, transparent, and secure trading environment.

As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, trading access matters, and any related actions are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.

We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established internal policies and procedures. Each case is subject to a structured and thoroughly documented review process to ensure consistency, accuracy, and full regulatory compliance.

If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com, so the relevant team can review your case promptly.

PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

23. feb. 2026

Caro CHRISTIAN MOTTA,

Grazie per aver condiviso il tuo feedback. Comprendiamo quanto sia importante poter accedere alla cronologia delle tue transazioni, soprattutto ai fini della dichiarazione fiscale, e ti ringraziamo per aver portato questa situazione alla nostra attenzione.

Ci dispiace sapere che non hai ancora ricevuto una soluzione in merito alla cronologia del tuo conto di copy trading. Ti informiamo che i conti di copy trading possono visualizzare i dati di reportistica in modo diverso rispetto ai conti di trading standard e, in alcuni casi, la generazione dell’estratto conto potrebbe richiedere un’elaborazione aggiuntiva o il supporto del team tecnico.

Per garantire un’analisi approfondita del tuo caso, ti invitiamo gentilmente a contattare nuovamente il nostro Customer Care Team tramite Live Chat o via email all’indirizzo info@puprime.com
, utilizzando i dettagli del tuo conto registrato e facendo riferimento alle comunicazioni precedenti. Se disponi di un numero di ticket, ti preghiamo di includerlo così che il team competente possa dare priorità alla richiesta e fornirti un aggiornamento adeguato.

Apprezziamo la tua pazienza e restiamo impegnati a risolvere la questione nel modo più efficiente possibile. Grazie per la continua fiducia in PU Prime.

Cordiali saluti,
Il team PU Prime

Svar fra PU Prime

12. mars 2026

Dear may d,

Thank you for taking the time to share your feedback.

PU Prime takes regulatory compliance and transparency very seriously. As a global brokerage, our services are provided under specific regulatory frameworks and jurisdictions, and we remain committed to operating in accordance with the applicable regulatory requirements.

Regulatory bodies in different regions may publish general investor alerts regarding firms that are not authorized to provide regulated services within their local jurisdiction. Such notices do not necessarily indicate misconduct, but rather serve to inform local investors about authorization status within that specific region.

We encourage clients and prospective traders to review official information available on our website and to ensure they understand the regulatory framework under which their accounts are registered.

If you require any further clarification, please feel free to contact our Customer Care Team at info@puprime.com. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.

PU Prime remains committed to maintaining transparency, compliance, and professional standards in all aspects of our operations.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Khalid Sameer Abukhader,

Thank you for taking the time to share your feedback. We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment.

As a regulated broker, PU Prime operates under strict confidentiality and compliance standards. For this reason, we are unable to discuss specific account details in a public forum. Please be assured that all account reviews, withdrawal assessments, and related actions are conducted strictly in accordance with our Client Services Agreement and applicable regulatory requirements.

We acknowledge the concerns you have raised and would like to emphasize that any action taken on a client account follows clearly established internal policies and procedures. Each case is subject to a structured and documented review process to ensure consistency, accuracy, and full regulatory compliance.

If you require further clarification or believe your matter remains unresolved, our Trading Support Team can be reached at trading@puprime.com using your registered account details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.

PU Prime places strong emphasis on transparency, integrity, and professional communication, and we remain committed to addressing all client concerns through the appropriate review channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear JB gamy,

Thank you for sharing your feedback.

We are sorry to hear that your experience did not meet your expectations.

PU Prime provides a range of account types designed to accommodate different trading strategies, including the use of Expert Advisors (EAs). Trading performance, particularly when using automated strategies, can be influenced by multiple factors such as spread structure, commission model, liquidity conditions, execution speed, and overall market volatility. Variations in these elements may affect strategy outcomes, especially for systems that are highly sensitive to spread or latency.

Our pricing and execution model are structured to reflect real-time market conditions, and spreads may fluctuate depending on underlying liquidity and volatility. We continuously monitor execution quality and infrastructure performance to ensure consistency and fairness across all client accounts.

If you would like us to review your experience in more detail, we welcome you to contact our Trading Support Team at trading@puprime.com via your registered email address so we can assess your account setup and provide clarification where needed.

We appreciate your feedback and remain committed to maintaining a transparent and professional trading environment.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear King Jesus,

Thank you for taking the time to share your concerns.

As a regulated broker, PU Prime operates in accordance with strict anti-money laundering (AML) and fund return policies. Under these regulatory requirements, refunds must be processed back to the original funding source. This is a standard compliance obligation applied consistently across all client accounts and is not discretionary.

According to our records, the refund was successfully processed to the original payment channel, and a transaction reference number has been generated and provided to you. This reference number can be used by the receiving bank or payment provider to trace and confirm the status of the funds within their system.

As we are unable to discuss account specific details in a public forum, we kindly encourage you to liaise directly with your payment provider using the transaction reference number for further clarification. Should you require the reference again or any additional assistance, please contact our Customer Care Team at info@puprime.com using your registered email address so the relevant team can support you accordingly.

PU Prime remains committed to handling all refund matters in line with regulatory standards, security protocols, and established procedures.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Rumen Georgiev,

Thank you for taking the time to share your feedback. We understand that execution quality is critical to trading performance and take such concerns seriously.

As a regulated broker, PU Prime operates under strict execution and compliance standards. For confidentiality reasons, we are unable to discuss account specific details in a public forum. However, we would like to clarify that slippage can occur in both directions during periods of volatility, rapid price movement, changes in liquidity, or varying order sizes. Slippage is a function of available market liquidity at the time an order reaches the execution venue and is not applied selectively to individual clients.

Regarding your comment about testing two separate accounts, execution outcomes may differ due to factors such as account type, liquidity pool routing, order size, timing differences measured in milliseconds, or server latency. Even small timing variations in fast-moving markets can result in different fill prices.

PU Prime does not manipulate individual client execution. All trades are subject to systematic pricing and liquidity conditions, and execution data is recorded within our server logs.

If you would like a detailed review of the specific trades in question, we encourage you to contact our Trading Support Team at trading@puprime.com using your registered account details and provide the relevant order numbers. Our team can then conduct a technical review of the execution records and provide a formal explanation.

PU Prime remains committed to fair execution practices, transparency, and maintaining a secure trading environment for all clients.

Kind regards,
The PU Prime Team

Svar fra PU Prime

24. feb. 2026

Gentile Tiziano,

In qualità di broker regolamentato, PU Prime opera nel rispetto di rigorosi standard di riservatezza e conformità normativa. Per questo motivo, non siamo in grado di discutere dettagli specifici dell’account in un forum pubblico. La preghiamo di essere certo che tutte le verifiche degli account e le azioni correlate vengono condotte nel pieno rispetto del Client Services Agreement e dei requisiti normativi applicabili.

Prendiamo atto delle preoccupazioni da Lei sollevate e desideriamo sottolineare che qualsiasi azione intrapresa su un account cliente segue politiche e procedure chiaramente stabilite. Ogni caso è soggetto a una revisione adeguatamente documentata al fine di garantire coerenza, accuratezza e piena conformità normativa.

Qualora necessitasse di ulteriori chiarimenti o ritenesse che la Sua questione non sia ancora stata risolta, La invitiamo a contattare il nostro Trading Support Team all’indirizzo trading@puprime.com
utilizzando i dettagli del Suo account registrato. Per richieste di carattere generale, il nostro Customer Care Team è disponibile anche tramite Live Chat o all’indirizzo info@puprime.com.

PU Prime pone grande enfasi su trasparenza, integrità e comunicazione professionale e rimane impegnata ad affrontare le segnalazioni dei clienti attraverso i canali di revisione appropriati.

Cordiali saluti,
Il Team PU Prime