PU Prime Anmeldelser 

Svar fra PU Prime

12. mars 2026

Dear Ab. Saboor Rasouli,

Thank you for taking the time to share your feedback.

We take matters related to withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and operational standards. All withdrawal requests and related account reviews are handled in accordance with Client Services Agreement and applicable regulatory requirements.

For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, please note that in certain cases, withdrawal requests may require additional verification or review procedures before they can be processed to ensure compliance with operational and regulatory obligations.

We understand that delays can be frustrating, and we remain committed to resolving client concerns through the appropriate channels. If your matter remains unresolved or you require further clarification, we encourage you to contact us directly so our team can review your case.

Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.

PU Prime remains committed to maintaining transparency, professionalism, and a secure trading environment for all clients.

Kind regards,
The PU Prime Team

Svar fra PU Prime

12. mars 2026

Dear Silviu,

Thank you for taking the time to share your feedback.

We understand how important it is for clients to have a smooth and transparent withdrawal experience. Based on our records, there are currently no restrictions applied to your account.

Please note that withdrawals to the original deposit method (such as a credit card) are generally limited to the amount of the original deposit. Once the deposited principal has been fully withdrawn, any remaining balance or profits must be withdrawn using an alternative approved withdrawal method in accordance with payment procedures and Anti-Money Laundering (AML) requirements.

For confidentiality and security reasons, we are unable to review specific account details in a public forum. However, our team would be happy to assist you in completing your withdrawal using the appropriate available method.

We kindly encourage you to contact our Trading Support Team at trading@puprime.com
using your registered email address and include your trading account number along with any relevant details or screenshots. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.

PU Prime remains committed to ensuring a transparent and secure withdrawal process for all clients.

Kind regards,
The PU Prime Team

Svar fra PU Prime

12. mars 2026

Dear Sunish Thandayan,

Thank you for taking the time to share your feedback.

We take matters related to account access and withdrawals very seriously. As a regulated broker, PU Prime operates under strict compliance, security, and risk management standards. Any actions related to withdrawals, account reviews, or trading activity are conducted in accordance with Client Services Agreement and applicable regulatory requirements.

Due to confidentiality and data protection obligations, we are unable to discuss specific account details in a public forum. However, we would like to clarify that account activities or reviews are not applied arbitrarily and are subject to established review procedures to ensure compliance with operational policies and trading terms.

We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly.

Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.

PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.

Kind regards,
The PU Prime Team

Svar fra PU Prime

12. mars 2026

Chère Laëtitia,

Merci d’avoir pris le temps de partager votre avis.

Nous prenons ce type d’allégations très au sérieux. Sur la base des informations fournies, nous ne sommes actuellement pas en mesure de localiser un compte client associé aux détails mentionnés dans votre avis. En tant que courtier réglementé, PU Prime conserve des enregistrements complets de tous les comptes clients et de leurs activités, et ces enregistrements ne peuvent pas être simplement supprimés ou effacés.

Nous souhaitons également préciser que PU Prime n’a pas la possibilité de supprimer ou de retirer des avis publiés sur des plateformes indépendantes telles que Trustpilot. Tous les avis sur Trustpilot sont gérés exclusivement par la plateforme conformément à ses propres politiques de modération.

Pour des raisons de confidentialité et de protection des données, nous ne sommes pas en mesure de discuter ou de vérifier des informations spécifiques relatives à un compte dans un forum public. Si votre fils détient un compte chez PU Prime, ou s’il pourrait y avoir un malentendu concernant les informations du compte, nous l’encourageons à nous contacter directement afin que notre équipe puisse examiner la situation de manière appropriée.

Nous invitons le titulaire du compte à contacter notre équipe Customer Care à l’adresse info@puprime.com en utilisant l’adresse e-mail enregistrée et en fournissant le numéro de compte de trading concerné ou tout autre détail pertinent. Pour toute question liée au trading, notre équipe Trading Support est également joignable à l’adresse trading@puprime.com.

PU Prime reste engagé à maintenir la transparence, la conformité et à traiter les préoccupations des clients par le biais des canaux d’assistance appropriés.

Cordialement,
L’équipe PU Prime

Svar fra PU Prime

10. mars 2026

Dear Brigitte Scherzinger,

Thank you for taking the time to share your feedback.

We take client concerns very seriously and remain committed to maintaining a fair, transparent, and compliant trading environment. As a regulated broker, PU Prime operates in accordance with established trading policies, risk management procedures, and applicable regulatory requirements.

Please note that trading in leveraged financial markets involves inherent risk, and account balances may fluctuate depending on trading performance, market conditions, and margin requirements. Margin related processes are standard risk management mechanisms designed to manage exposure within trading accounts.

For confidentiality and data protection reasons, we are unable to discuss specific account details in a public forum. However, based on our records, the relevant adjustments have already been addressed. If you require any further clarification regarding your account status or previous transactions, we encourage you to contact us directly so our team can review the matter with you in detail.

Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.

PU Prime remains committed to maintaining transparency, professionalism, and fair trading practices for all clients.

Kind regards,
The PU Prime Team

Svar fra PU Prime

9. mars 2026

Dear Nic Tg,

Thank you for taking the time to share your feedback.

We take allegations of this nature very seriously. PU Prime operates as a regulated broker and adheres to strict compliance, risk management, and operational standards. All matters related to trading activity, account reviews, and withdrawals are handled in accordance with Client Services Agreement and applicable regulatory requirements.

Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details in a public forum. However, we would like to emphasize that any actions taken regarding an account are subject to established review procedures to ensure they align with policies and trading terms.

We understand that concerns regarding account reviews can be frustrating, and we remain committed to addressing such matters through the appropriate channels. If you believe there has been a misunderstanding or require further clarification, we encourage you to contact us directly so our team can review the matter thoroughly.

Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.

PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions.

Kind regards,
The PU Prime Team

Svar fra PU Prime

9. mars 2026

Dear Lam Yan Wun Merton,

Thank you for taking the time to share your feedback.

We take allegations of this nature very seriously. PU Prime operates as a regulated broker and adheres to strict compliance, risk management, and operational standards. Any actions related to withdrawals, trading activity, or account reviews are conducted strictly in accordance with Client Services Agreement and applicable regulatory requirements.

Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details in a public forum. However, we would like to clarify that account reviews and related actions are carried out through established procedures to ensure they are handled in accordance with policies and trading terms.

We understand that situations involving account reviews can be frustrating, and we remain committed to addressing client concerns through the appropriate channels. If you require further clarification or believe there may have been a misunderstanding, we encourage you to contact us directly so our team can review your case thoroughly.

Please reach out to our Trading Support Team at trading@puprime.com using your registered email address and include your trading account number along with any relevant details. For general assistance, our Customer Care Team is also available via Live Chat or at info@puprime.com.

PU Prime remains committed to maintaining transparency, fairness, and professionalism in all client interactions, and we will continue to review any concerns raised through the appropriate process.

Kind regards,
The PU Prime Team

Svar fra PU Prime

6. mars 2026

Cher Amadou,

Nous vous remercions d’avoir pris le temps de partager votre avis.

Nous prenons ce type d’allégations très au sérieux. PU Prime opère en tant que courtier réglementé et respecte des normes strictes en matière de conformité, de gestion des risques et d’opérations. Toute action liée aux retraits, aux activités de trading ou aux examens de comptes est effectuée strictement conformément à notre Contrat de Services Clients et aux exigences réglementaires applicables.

En raison de nos obligations de confidentialité et de protection des données, nous ne sommes pas en mesure de discuter ou de divulguer des détails spécifiques concernant un compte sur un forum public. Toutefois, nous tenons à préciser que les décisions concernant les profits de trading, les retraits ou les restrictions de compte ne sont jamais prises de manière arbitraire. Ces situations font l’objet de procédures d’examen internes détaillées afin de garantir leur conformité avec nos politiques établies et nos conditions de trading.

Nous comprenons que les situations impliquant l’examen d’un compte peuvent être frustrantes, et nous restons déterminés à traiter les préoccupations des clients par les canaux appropriés. Si vous pensez qu’il y a eu un malentendu ou si vous souhaitez obtenir des clarifications supplémentaires, nous vous encourageons à nous contacter directement afin que notre équipe puisse examiner votre dossier de manière approfondie.

Veuillez contacter notre équipe de Trading Support à l’adresse trading@puprime.com en utilisant votre adresse e-mail enregistrée et en incluant votre numéro de compte de trading ainsi que les informations pertinentes. Pour toute assistance générale, notre équipe Customer Care est également disponible via le Live Chat ou à l’adresse info@puprime.com.

PU Prime reste engagé à maintenir la transparence, l’équité et le professionnalisme dans toutes ses interactions avec les clients, et nous continuerons à examiner toute préoccupation soulevée selon les procédures appropriées.

Cordialement,
L’équipe PU Prime

Svar fra PU Prime

6. mars 2026

Dear ABHISHEK SRIVASTAVA,

Thank you for taking the time to share your feedback. We take all concerns raised by our partners and clients seriously, including those from Introducing Brokers.

PU Prime is committed to maintaining a fair, transparent, and compliant trading environment for all participants. In certain circumstances, trading activity may be subject to review where it appears inconsistent with trading policies or the terms outlined in Client Services Agreement. These reviews are conducted carefully and in accordance with established procedures to ensure the integrity of the trading environment for all users.

Due to confidentiality and data protection obligations, we are unable to discuss or disclose specific account details, trade records, or investigation findings in a public forum. However, we encourage the relevant client or IB to contact our team directly so the matter can be reviewed through the appropriate channels.

Please contact our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. For assistance with trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com so the matter can be properly reviewed.

We value our relationships with our partners and clients and remain committed to handling all concerns in a fair and professional manner.

Kind regards,
PU Prime Team

Svar fra PU Prime

6. mars 2026

Dear Mike,

Thank you for sharing your feedback.

We take concerns related to trading conditions and platform performance very seriously. However, after carefully reviewing our records, we are currently unable to locate any account or registered profile matching the details provided in your review.

PU Prime operates under strict regulatory, technical, and compliance standards. Our trading infrastructure is continuously monitored to ensure stability and reliability, and any platform-related incidents are formally reviewed by our technical teams to maintain a fair trading environment for all clients.

If you have held an account with us or believe this matter relates to a specific case, we kindly invite you to contact our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. Our Trading Support Team can also be reached at trading@puprime.com
for assistance with trading-related inquiries so the matter can be properly reviewed.

PU Prime remains committed to transparency, professional communication, and addressing client concerns through the appropriate support channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

12. mars 2026

Dear Daulet Amitov,

PU Prime takes all feedback seriously and remains committed to maintaining a fair, transparent, and professional trading environment for all clients. As a regulated broker, our operations, including deposits, withdrawals, and trading activities, are conducted in accordance with Client Services Agreement and applicable regulatory requirements.

Based on the information provided in your review, we are currently unable to identify any specific account or case related to your concern. If you have experienced any issue or require assistance, we encourage you to contact us directly so our team can review the matter properly.

Please reach out to our Customer Care Team at info@puprime.com using your registered email address and provide your trading account number along with relevant details. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.

PU Prime remains committed to transparency, integrity, and addressing client concerns through the appropriate support channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

12. mars 2026

Dear Суруш سروش,

Thank you for taking the time to share your feedback.

Based on the information provided, we are currently unable to locate any account or client record associated with the details mentioned in your review. As a regulated broker, PU Prime takes all allegations related to account activity, profits, or withdrawals very seriously, and such matters are always reviewed carefully in accordance with established policies and compliance procedures.

If your friend holds an account with PU Prime and requires assistance, we kindly encourage them to contact us directly so our team can review the matter properly. They may reach out to our Customer Care Team at info@puprime.com using their registered email address and provide the relevant trading account number and details. For trading related inquiries, our Trading Support Team can also be reached at trading@puprime.com.

PU Prime remains committed to transparency, professionalism, and addressing client concerns through the appropriate support channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

6. mars 2026

Dear zoeb khan,

Thank you for taking the time to share your feedback.

We take all client concerns seriously and remain committed to maintaining a fair, transparent, and secure trading environment. As a regulated broker, PU Prime operates under strict confidentiality and compliance standards; therefore, we are unable to discuss specific account details in a public forum.

However, based on our records, the withdrawal request has already been successfully processed from our platform and forwarded to the relevant payment provider. Once a transaction has been processed on our side, the final crediting time may depend on the receiving bank or payment provider’s processing procedures.

If you require further clarification regarding the transaction status, we kindly encourage you to contact our Customer Care Team at info@puprime.com using your registered email address and account details.

PU Prime remains committed to providing transparent communication and professional support to all clients.

Kind regards,
The PU Prime Team

Svar fra PU Prime

12. mars 2026

Dear Anil dadhria,

Thank you for bringing this matter to our attention.

Based on the information provided, we are currently unable to identify any interaction related to your comment. PU Prime does not engage in unsolicited contact without prior client engagement or inquiry.

It is possible that the call you received may not be related to our company or may involve a third party not affiliated with PU Prime. We take matters involving potential impersonation or unauthorized use of our brand very seriously.

To assist us in reviewing this matter further, we kindly invite you to contact our Customer Care Team at info@puprime.com
and provide any additional details, such as the phone number that contacted you. For trading-related inquiries, our Trading Support Team can also be reached at trading@puprime.com.

PU Prime remains committed to maintaining transparent and professional communication with all clients.

Kind regards,
The PU Prime Team

Svar fra PU Prime

6. mars 2026

Dear Zacharias Hannoun,

Thank you for taking the time to share your feedback.

We take allegations of this nature very seriously. However, after carefully reviewing our records, we are currently unable to locate any account or registered profile matching the details provided in your review.

As a regulated broker, PU Prime operates under strict regulatory, security, and compliance standards. All account reviews, withdrawals, and trading related matters are handled in accordance with Client Services Agreement, verification procedures, and applicable regulatory requirements. Any actions follow established policies and documented review processes.

We would also like to clarify that for confidentiality and security reasons, we are unable to discuss or verify individual account matters in a public forum.

If this review relates to a specific client account, we kindly encourage the account holder to contact our Customer Care Team at info@puprime.com using their registered email address and provide their trading account number and relevant details. Our Trading Support Team can also be reached at trading@puprime.com for assistance with trading-related inquiries. This will allow the relevant team to properly review the matter and provide a formal clarification.

PU Prime remains committed to maintaining a transparent, fair, and compliant trading environment for all clients, and we take all client concerns seriously through our official support and review channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

5. mars 2026

Dear Asad Taghati,

Thank you for taking the time to share your feedback.

We take allegations of this nature very seriously. As a regulated broker, PU Prime operates under strict regulatory, security, and compliance standards to ensure a fair and transparent trading environment for all clients.

Please note that trading in leveraged financial markets carries inherent risk, and account losses can occur depending on market conditions, trading strategies, and risk management practices. PU Prime does not interfere with client trading activity or manipulate account outcomes, and all trades are executed in accordance with our platform’s execution protocols and established policies.

For confidentiality and security reasons, we are unable to review or discuss specific account matters in a public forum. If you have concerns regarding your account activity or require clarification, we kindly encourage you to contact our Trading Support Team at trading@puprime.com using your registered email address and account details so the relevant team can review your case accordingly. For general assistance, you may also reach our Customer Care Team at info@puprime.com.

PU Prime remains committed to maintaining transparency, fairness, and professional support for all clients through our official communication channels.

Kind regards,
The PU Prime Team

Svar fra PU Prime

5. mars 2026

Gentile Antonio Barletta,

Grazie per aver dedicato del tempo a condividere il suo feedback.

Prendiamo molto seriamente segnalazioni di questa natura. In qualità di broker regolamentato, PU Prime opera nel rispetto di rigorosi standard normativi, di sicurezza e di conformità. Tutte le richieste di prelievo vengono elaborate in conformità con il nostro Client Services Agreement, le procedure interne di verifica e i requisiti normativi applicabili.

Per quanto riguarda il copy trading o le discussioni sulle strategie condivise tramite canali di social media come Telegram, desideriamo chiarire che individui indipendenti, fornitori di segnali o gruppi di comunità operano separatamente da PU Prime, a meno che non siano partner formalmente autorizzati che operano in base ad accordi chiaramente definiti e nel rispetto degli standard di conformità. Qualsiasi performance di trading condivisa su tali canali dovrebbe essere valutata con cautela, poiché il trading nei mercati finanziari comporta intrinsecamente dei rischi e le performance passate non garantiscono risultati futuri.

Per motivi di riservatezza e sicurezza, non siamo in grado di esaminare o discutere questioni specifiche relative agli account in un forum pubblico. Se ha una questione in sospeso riguardante una richiesta di prelievo o l’attività del suo account, la invitiamo gentilmente a contattare il nostro Customer Care Team all’indirizzo info@puprime.com utilizzando la sua email registrata e fornendo il numero del suo conto di trading insieme ai dettagli pertinenti. Questo consentirà al nostro team di esaminare correttamente la situazione e fornirle un chiarimento formale.

PU Prime rimane impegnata a mantenere un ambiente di trading trasparente, equo e sicuro, e prendiamo seriamente tutte le preoccupazioni dei clienti attraverso i nostri canali ufficiali di assistenza e revisione.

Cordiali saluti,
Il Team PU Prime

Svar fra PU Prime

4. mars 2026

Cher Malam Barka Mamadou,

Nous vous remercions d’avoir porté cette situation à notre attention.

Nous comprenons pleinement l’importance de disposer d’informations claires et précises concernant vos transactions. Soyez assuré que tous les dépôts et retraits sont traités strictement conformément à nos procédures de sécurité, aux protocoles des prestataires de paiement et aux exigences réglementaires applicables. Aucune transaction n’est effectuée sans enregistrements système appropriés et vérifications préalables.

Conformément aux réglementations internationales en matière de lutte contre le blanchiment d’argent (AML), les clients sont tenus de retirer leur dépôt initial en utilisant le même moyen de paiement que celui utilisé pour alimenter le compte. Les retraits de profits, en revanche, peuvent être effectués via d’autres méthodes approuvées. Cette politique vise à garantir la conformité réglementaire et à protéger toutes les parties concernées.

Étant donné que nous ne pouvons pas discuter des détails spécifiques d’un compte sur un forum public, nous vous invitons à continuer à échanger directement avec notre équipe d’assistance à l’adresse info@puprime.com, en utilisant votre adresse e-mail enregistrée. Notre équipe examinera attentivement l’historique de vos transactions et vous fournira des explications détaillées.

Nous vous remercions pour votre patience et votre coopération. Nous restons engagés à assurer la transparence, la sécurité et la conformité réglementaire dans toutes nos opérations.

Cordialement,
L’équipe PU Prime

Svar fra PU Prime

25. feb. 2026

Dear Thibault Duval,

Thank you very much for your positive feedback and for taking the time to share your experience.

We’re pleased to hear that you’re satisfied with our spreads and overall service. Providing competitive pricing and a reliable trading environment is always our priority.

We truly appreciate your support and look forward to continuing to serve you.

If you require any assistance, please don’t hesitate to reach out to our Customer Care Team via Live Chat or Email: info@puprime.com.

Kind regards,
The PU Prime Team

Svar fra PU Prime

25. feb. 2026

Dear Tshikani,

Thank you for sharing your feedback.

We take any concerns regarding account reviews and bonus policies very seriously. Please note that all promotional bonuses are subject to specific terms and conditions, which are clearly outlined prior to participation. Any actions taken in relation to bonus are conducted strictly in accordance with these terms, as well as our Client Services Agreement and compliance obligations.

As we are unable to discuss individual account details in a public forum, we kindly invite you to contact our Customer Support Team directly at info@puprime.com using your registered email address and providing your trading account number. Our team will be able to review your case and provide a detailed clarification.

PU Prime remains committed to maintaining a fair, transparent, and compliant trading environment for all clients.

Kind regards,
The PU Prime Team